"quality coach" - what is her job?

Just got an email about getting a new quality coach. This, of course, answers my question of why no emails for the past week from her. I hope she didn't lose her job. She was a really good coach, the best one I've had in the last 7 years, and wasn't one who corrected little things like punctuation in audits or things that made no difference in the report integrity. She is one I will miss. I only hope the new one is also with a strong QA ...

How would I survive without this reminder? I cant believe I have lasted 18 years here without this? Give me a flippin break. ...

Has anyone ever had issues or been targeted by performance coach? If so, how did you handle it? Thanks. ...

Most of us are typing for many, many different hospitals. If you send out e-mails lumping all the hospitals together with helpful hints on what we are doing wrong and what we should be doing, where should we be filing these e-mails for future reference? If we take too long to try to find the info in your e-mails, that gets counted against us in the Inactivity Graft that we have to stare at each day. Unless you have a better suggestion, could you please simply split up ...

This is the 3rd one since being put in this pod. I liked the last one because she was laid back, calm, answered the actual question you asked and actually gave useful nonshaming advice. The first PC I had in this group was hyperactive, never could seem to understand or answer the question asked, always had something to say about absolute correctness, and never let you get a word in edgewise if you tried talking to her on the phone. We'll see about this one. She sounds like she might be ...

things, in fact, I've been marked off for. Way to go Mmodal! ...

Doing an orthopod Dr. He says "At this point this is mostly (coach, codes, closed?) healing which is not going to show up on x-ray. This is a 7-year-old boy with a left clavicle fracture. Think it might be "closed". Can't find coach or codes. Any ideas if "closed" would be right? ...

I ran an error report for all reports, all accounts on my platform for this quarter, 10/1 - 10/18. So far the Quality Index is 84% vs Quality Score 99.18%. Didn't they advertise this new error scoring as working out in our favor? Doesn't look like it to me. This is based on 2194 jobs and 105,358 lines audited on E5. I checked the box that says view all corrections on the correction report. ...

Wonder if we'll get an "ankle bracelet." ...

I thought they got rid of that position. Our performance coach became our compliance coach. I NEVER had line count issues before I was transferred to this group. My line count soars when I get jobs outside my usual accounts. I actually get better counts when I am in the cesspool. I haven't had an audit in at least a month. Guess I should go back to editing for speed instead of quality until they go back to quality coaches. I should probably quit looking up doctors and location ...

... providing high quality care OR high-quality care. I did it one way and the dictating NP says it should be the other way. I have to do it her way but I would appreciate hearing from some fellow MT professionals. Thanks for any input. ...

slowly sinking here because my quality has always been 98-100 quality, years and years. Now, however, I am expected to maintain 99% quality, on a hideously difficult account, but I must also maintain my LPH. In other words, I have to listen to reports on the fastest speed I can to get my LPH yet maintain some form of quality. The reports go to QA who in turn listen at the slowest possible speed to give errors for not including 'the' and mind you this cannot even be heard unless you ...

What is everyone's opinion about the new speech engine? I'm not talking about the user side....I mean the quality of it's speech recognition. I thought it was supposed to be so much better, but I'm finding it to be terrible. There are times when it leaves out 3 and 4 words and puts in words that are not even close (i.e., family history when the doc clearly says social history)! That, and the sound quality SUCKS! Here's another example: Dic ...

So this was the "exciting news" that we've all been waiting for? What a waste of time this was. I nearly fell asleep. ...

Fiesa score over 99%, however the new quality index less than 60. I can see the writing on the wall. ...

I'm trying to troubleshoot something. Does anyone else have sound-quality issues on DSG dictations? Just curious if I should seriously have this looked at on my end. It's not all reports, but enough so that I need to look into it one way or the other. If I'm the only one, I'll hire someone to look into this. I have no problems with audio otherwise, just work-wise. ...

Do they expect 99% now? ...

I received a quality alert feedback that I had failed and wanted to know if anybody knew if this was an actual audit or what? And if so, has this happened to anyone and what happens? Thanks. ...

I work for MedQuist. Why is it some days I get pretty decent dictation with some bad ones mixed in there and then all of a sudden there will be days I have bad quality dictation all day? Anybody else? ...

Just wondering if anyone else has had this happen lately. I received a quality audit on 4/25 on my audit, which I passed at 98.3% (had one icky one in there). Then on 4/29 got another email of an audit of 5 reports, did not give a total score, but they were all pretty darn good (3 at 100%, 1 at 98, 1 at 98.75). Then on 4/30, another email, they checked 3 more reports (all those above 98% too). But what is going on, are they searching for something bad? Are they doin ...

I have many years of experience and check my work very carefully, which obviously takes more time than people who put through crap and don't bother to edit whatever the speech engine throws their way. Do any companies pay for quality over quanitity? I do meet the minimum line counts. ...

I've done this account forever and even the guys who were always clear now sound like they are dictating through a wet paper bag, with pebbles in their mouths. Have they switched to India Bell? ...

I have seen on this board how important quality training is. I have also seen the Andrews School mentioned. Can anyone else offer any information, good or bad, regarding training programs so us wannabe's dont make a mistake selecting a program? Any that you woul recommend taking or staying away from? Thanks ...

Why is it always the massively long jobs that have to have horrible dictation quality or horrible dictation?!? M*Modal's dictation system leaves something to be desired under the best of circumstances, but it always seems the long ones are particularly awful, or maybe that's just my luck! :( ...

When the clients then complain, I can just see them pushing their EPIC or whatever fast-food medical record software they have and saying, "see, our software has less errors than the transcriptionists." ...

Just read an article in the AARP Bulletin that 1 in 7 Medicare patients died or were harmed by their hospital care and the number of patients who die each year from preventable hospital errors is equal to 4 full jumbo jets crashing EACH WEEK. They can't figure out what to do about it. Maybe auditing the employees like crazy and holding them to a 99% accuracy standard and cutting their pay 50% if they don't meet it like MMMMMModal/Q? Sure seems to work for me :) ...

they raised the bar again? 99 was impossible now it has to be 99.3? ...

I just got a warning for my LPH being too low, and possible termination if I don't increase them right away. I was taking time to double check my reports and making sure all blanks were filled in, rarely had blanks. With the threat of termination, I have been trying to focus more on quantity. Now I have been going through each report once and hit send. I have seen example reports from MTs who have great LPH, but I have seen the minor mistakes that come with them too. ...

"quality coach" - what is her job? - AlbaMae

You've lucked out. Usually a "quality coach's" job is - NON-STOP EMPLOYEE HARRASSMENT.

Similar Messages: