A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Waiting, waiting, waiting - Anon


Posted: Sep 11, 2014

A week ago today, my e-mail and Remedy locked me out.  Cannot get into either.  My TSM entered a ticket for me.  I am STILL  waiting to hear back from tech support.  Hope I didn't get any e-mails.  HA.    How can they be so busy that it takes them a week?  I don't get it.

They arent busy - They are in India

[ In Reply To ..]
They are "Phil" and they only know how to read from their script.

I am still waiting too - kay

[ In Reply To ..]
Since it's been a week for you, I won't expect them to get back to me any time soon.

They probably did email you. nm - typical

[ In Reply To ..]
nm

Yeah. - Anon

[ In Reply To ..]
You are probably right. HA! HA!

Waiting, waiting, waiting - oldmt

[ In Reply To ..]
You should get down time for this since it's on their end!
1 week and still waiting - anon
[ In Reply To ..]
STILL cannot get into E-mail or Remedy. Had a message to call 1-800-Dictate, which I did, and "PHILL" could not help me. Said he would call back later. ARGH!!!!!!!!! Comes to mind, you get what you pay for.
Finally, back in - anon
[ In Reply To ..]
When tech called me, he asked if I had a ticket number they sent me. DUH. I called them because I could not get into e-mail or Remedy. How does that work? After many phone calls, I am finally in. Hip, hip, hooray!


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