A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Trouble with DQS? - talltxn

Posted: Jul 26, 2010

Anyone else having trouble with DQS this morning? I had trouble logging on, would get stuck loading a job then take the job away, say no jobs available, etc. Then it worked for a while, now doing the same thing. Tried to call support, busy. Was just wondering if it was just me!

Same here - Kathy

[ In Reply To ..]
I've had trouble for about 1-1/2 hours off and on, especially with first sign on this morning and now NJA again for no good reason.

Ditto - sick and tired

[ In Reply To ..]
...

same here, trouble getting jobs, shows jobs but - takes them away, knocked

[ In Reply To ..]
off in the middle of a job and getting NJA. I am so sick of this, troubles all the time, along with minimum wage, bull

I would not be working at all until I see green light. - Happened before, years ago.

[ In Reply To ..]
Years ago, we had something similar that happened. I needed the money and kept getting on the system during the time DEP NOW had a yellow light. I would get a report and started typing and then lost the report. I must have done that all day and tried typing 5 reports, but lost them and never god paid for them.

Learned my lesson and will not get on the system to work until I see green light.

Hope this helps.

IT IS WORKING. I am in and got a job. - Has not kicked me out yet.

[ In Reply To ..]
Good luck everyone!

It is 8AM pacific time. TONS OF WORK. - Job loaded and then, NJA. NM

[ In Reply To ..]
NJA

SUGGESTION! Still would send an email to support - to get that ticket number.

[ In Reply To ..]
No matter what, I would ask for the ticket number for downtime.

I would state what your hours are this morning and what state you live in, your number, your CCM, etc.

Should get at least 4 hours today for downtime if you were scheduled this morning.

If system is down for 24 hours and you are scheduled to work for 8 hours, you are to get 4 hours of downtime. I guess the other 4 hours you will have to work with your CCM to schedule your hours for makeup.

yes system having problems - NE MT

[ In Reply To ..]
check website http://depnow.medquist.com/default.asp it gives a stoplight- it is yellow right now meaning some MTs are having problems with jobs downloading. Wasn't there an update last night? It seems every time MQ decides to update things they mess it up worse!

There was SYSTEM MAINTENANCE last night - Must have had problems with it. N/M

[ In Reply To ..]
x

Here is the DEP NOW website. - It is yellow.

[ In Reply To ..]
http://depnow.medquist.com/

CHECK YOUR EMAIL FROM CORPORATE! - Sounds like a big one today!

[ In Reply To ..]
Supposed to contact CCM to change your hours for today and to check status update messages posted on DEP NOW.

e-mail from corp - anon

[ In Reply To ..]
I didn't get that e-mail.

Check your email - whatever

[ In Reply To ..]
I didn't get any email either.

IF CORPORATE SENT OUT EMAIL, MUST BE BIG! - For some who did not receive email.

[ In Reply To ..]
You are to check the DEP NOW website and it will tell you if system is working or not.

You are to notify your CCM about your change of hours for today while the system is down.

I thought we are to get at least 4 hours of pay a day when the system is down.

DOES ANYBODY REMEMBER WHEN THE SYSTEM WENT DOWN A FEW YEARS AGO?

It was the same situation like last time. There was a scheduled maintenance and the system was down for about 3 days. Most of us MT's felt so bad for Medquist and our clients that we busted our butts to help out the company after the system went back up and running. We all worked the day the system came up. I put in 8 hours that day when I was supposed to work 4 hours. Then late that night, we received an email from corporate stating they were offering an incentive for 5 days to get the accounts back into turn around time. That paycheck was awesome, just like what we used to make as an MT.

WHY CHANGE HOURS FOR THEIR FAULT? - just curious

[ In Reply To ..]
You automatically get paid technical downtime for problems with their system.

Why anyone would agree to change their hours to help this company is beyond me.

They have to pay you for anytime that you are scheduled to work and were not able to due to their prolem.

If they offer a nice incentive to catch up work later, then offer to help.

EXACTLY! - Hope I am wrong though.

[ In Reply To ..]
Supposed to pay 4 hours for each day the system is down. California and a few other states may be different.

I think tech downtime will be longer than 4 hours. - Bummed.

[ In Reply To ..]
So we need to make up the other 4 hours for today. Just an opinion.

Changing hours - whatever

[ In Reply To ..]
I'm betting that if they can get you to change your hours then they won't have to pay you any down time. And then, all the work you do to catch them up will be paid at your regular rate despite how long or what hours you work.

we also were supposed to get full downtime pay too - remember

[ In Reply To ..]
Don't forget that MQ considered the 3 days as 1 incident so only paid 8 hours downtime. I lost 16 hours of pay! Yes I remember the scramble to make up the work, but it was also MQ's own fault, trying to fix something that wasn't broken. Don't worry MQ will find a way not to pay anyone for downtime and then guilt us all into working for the good of the "client."

Hahaha! Yep, cannot believe corp email wants us - to change hours for downtime.

[ In Reply To ..]
All I know is my accounts have TONS OF LATE JOBS from yesterday.

I think it depends what state you live in, because I remember getting 4 hours of pay each day when the system went down and I received 12 hours during that last incident.

What I remember years ago, I worked many hours the next day when system came up. Then that evening, the company offered a bonus and did not include the day after system came up and the day I worked so hard. That really made me mad.

CHECK MQ POLICY-REQUEST DOWNTIME - NE MT

[ In Reply To ..]
Don't you dare change your hours for them. MQ owes everyone downtime at your benefit rate for the hours you are unable to work for a maximum of 8 hours. You have to request through your CCM. Know your rights! You can bet whatever hours I am short at the end of my shift I am requesting downtime.

Trouble with DQS - whatever

[ In Reply To ..]
Yup, same here. At least I'm not looking at NJA which is what I would usually see.

Talked to Support, but... - Tink

[ In Reply To ..]
...they don't have an ETA on it. They said to just keep trying like when you get NJA.

Curious! Is it just a few of us who cannot work? - Or in different regions?

[ In Reply To ..]
Or is it widespread! Only asking since some of us received corporate email and some have not.

Maybe If We Didn't Receive the E-Mail... - vickypage

[ In Reply To ..]
then maybe they just don't care what we do. not that they care about anyone else.

So it is a widespread outage. - Glad we have MTstars.

[ In Reply To ..]
I am sure you will get your email soon. Just trying to do a widespread email to everyone at the same time must be difficult or, maybe company is having problems with the email system too?

I'm South, DQS probs, but no corp e-mail. nm - Tink

[ In Reply To ..]
.

DQS working for me now at 10:38 a.m. - Tink

[ In Reply To ..]
I've had a few jobs now with no problems. Maybe they fixed the system quickly this time.

It is still yellow. Make sure your jobs show up - on your line count.

[ In Reply To ..]
When system went down years ago, there was a problem with jobs not showing up on line count.

Thanks for letting us know about the system working for you.

Thanks so much...my lines are showing up - Tink

[ In Reply To ..]
...so far at least! I have been busting my tush to get in whatever work I can between the system glitching, and then saw the message about lines not showing up before and thought "Crud!!" Thankfully everything is showing up at this point. I really did not want to have a bunch of hours of my schedule to change for this, so figured I'd catch as much work as I could during my schedule (which hasn't been much anyway).

Similar Messages:

Feb 15, 2010

I can't even get it to open. ...

Feb 22, 2010

My laptop crashed today and is now in the shop. I am trying to use our home desktop but can't get the files to completely download. I called customer service, but since I am using our home computer, they won't help, only told me to make sure that any firewalls are turned off before installing DS. Has anyone had this trouble before that can help? I have uninstalled DS and reinstalled it several times, restarted the computer, turned off any firewalls I can find, t ...

Apr 19, 2010

All of the sudden, it is hung on the download screen. The box popped up saying "downloading job #xxxxxxxx. Getting job details." And then the log out button is below that. It has been like that for 10 minutes. I logged out and logged back in. The same job came back as a reserved job, and it is hung again, doing the same thing. I checked DEP now, but the light is green. Just wondering if anyone else is having issues. Guess I'll have to contact suppo ...

Jun 23, 2010

Explorer 8 on Medquist computer? They sent me a new computer because the fan went out in the old one and the new one had Explorer 8 on it. Now anything internet-based such as DocQmanage (client profiles, etc.) the text has letters that are different colors, making it very hard to read, and tech support cannot figure out how to fix it. It seems to be related to Explorer 8 because I did not have this problem with Explorer 6 and everything else such as DocQscribe, PDF files, and word files are all ...

Sep 08, 2010

At the very beginning of the dictation with a doc who is already pretty speedy you hear him say to someone in the background "I'll be done in 30 seconds." Oy!!!! ...

Sep 29, 2010

I just called and got my password cleared, so now I can get into MedCentral, but when I go to my mail it says missing or unrecognized user name or password for the specified server. What the ****. Don't tell me I have to call support and sit on hold again!! Please, does anybody know how to fix this? ...

Oct 09, 2010

Is anyone having a problem getting paid when there are NJA? I must be missing a step because my requests are being ignored!! ...

Oct 10, 2010

For the last several days Google has been running very slow. It is even taking a long time for my typing to show up in the search box. It works fine on my home computer but not on my work machine. Any ideas? It was fine until a few days ago. Thanks for any help you can give me. ...

Oct 30, 2010

HAS ANYONE HAD TROUBLE WORKING FOR DIT? FOR INSTANCE NOT GETTING PAID? ...

Sep 13, 2011

technical difficulties at Meridian? I love my new job, but I keep getting an error message that says A Win32 API function failed. Would this have anything to do with my computer being a 64-bit rather than 32-bit? ...

Jan 05, 2012

I recently accepted a position with a company because this company had supposedly obtained a huge account. After completing the paperwork, sending it back, training on the account and working for about 3 days, I was told that the account was lost. Now I am sat here for 14 to 16 hours a day trying to squeeze out lines from another account that about 60 MTs were placed on when the other account was lost. In 14 to 16 hours I am only able to do between 300 to 500 lines and I am almost to the poin ...

May 03, 2012

Is anyone having trouble getting into this? I have NJA and can't get in to get a ticket assigned...What next? ...

Jun 01, 2012

Some companies are using software to screen applicants. From the WSJ http://online.wsj.com/article/SB10001424052702304821304577436172660988042.html?mod=WSJ_hpp_RightRailColumns "As anyone who has applied for a job lately knows, the trick is parroting all the words in the job description but not just copying and pasting the text, which leads the software to discard the application. It's a whole new skill: Clearing the software hurdle is as important as being able to do the job." ...

Jul 18, 2012

but can anyone help me? I currently use IT Pro V and have written to the company on several occasions asking about a patch for Vista, as it seems to crash a lot since I upgraded my computer. They keep saying they no longer support IT Pro V and can't help me. I'm frankly disgusted with the company, as they insist that I need to upgrade and spend the $190 for the new version. I am a single mom and this is my only source of income and some of us just can't afford to upgrade. I haven ...

Jul 17, 2012

Just thinking I should put a little statement at the bottom of my emails - Offshoring Health Care Documents should be Illegal! : o ...

Aug 18, 2012

Anyone having trouble signing on or bringing up DQM? I am able to go into the internet, Google, etc., but when I try to bring up schedule source tells me there is no connection. ...

Feb 05, 2013

Everything is frozen. Can't upload or log out or anything. ...

Aug 05, 2013

Got a big red warning type box and a paperclip that note was sent to manager. All I did was update my time. ...

Sep 11, 2013

MRI scan of the lumbar spine shows a collapse at L5, S1. Disk space narrowing. S/L LORDIC TWO changes, and S/L he is saying COLA BEFORE -epidural fibrosis at L5, S1 of the right S/L-DOUBT, herniated disk. Thanks so much in advance!! Foriegn doc and a little too early in the morning!! lol ...

Mar 15, 2014

Gee, what is the effect of doing short letters, and with no ADT, for 75% of your shift for 2 days? An lph count of 88!! ASR will not speed up production for short reports, unless it is perfect. Unfortunately, perfect ASR will not make up for all the uncompensated time I spent entering the patient's name and all the patient's information, the addressee and their address, plus the 5 different physicians the physicians want copies sent to. No way I can make up the deficit in the ...

Jan 06, 2015

cannot get into e-mail this a.m. Strange? ...

Jan 14, 2015

getting started that they rescinded the offer? I have a feeling I may be glad in the end after all I have read here ...

Mar 19, 2015

I typed 65-year-old patient instead of (a 65-year-old patient). I am sure this error caused the patient to die, LOL. I would like to see one of the suits try to do our job for a day. Mmodal what about paying A LIVING WAGE. ...

Oct 12, 2009

Hi everyone. I am having trouble with MQ regarding equipment and I'm hoping someone could maybe help me out here. I used to work for MQ and had returned my equipment after leaving. I was re-hired a few months later, but used my own equipment, therefore, never took anything back or received anything from them again. The returned equipment was returned over a year ago and I no longer have the receipt from UPS, as I never heard anything and had no reason to think there was a problem. Any ...

Oct 23, 2009

I always thought it was optional to spell out 1st, 2nd, or 3rd per AAMT BOS so now I will go look for it. I am so frustrated though because not only do I get paid less on ASR but it takes longer to do it! My accounts have to be put into standards and the dictators sure as heck do NOT dictate it that way! On the physical exam in one of my accounts we have to do headings caps on the left margin, which isn't so bad, but I said they sure as heck don't dictate that way and ...

Nov 02, 2009

I am having trouble with this. I actually have 2 questions about it. A years' past medical records. Dr. diagnosed tachycardia, atherosclerotic heart disease, post angioplasty for coronary heart disease, history of alcohol abuse, and asthma. in years should it be 's or s'? and should it be a colon after records or period? I'm confusing myself like crazy. ...

Jan 18, 2010

No. 2 of his impression is: Acute pancreatitis with probable cysts. Rule out pseudocyesis or superimposed candidiasis. The fullness of the cul-de-sac may be secondary to ascites (s/l lofadet) gynecology problem. HELP!!!!!!!! ...

Jan 23, 2010

I am just wondering if any of you are transitioning to full-time from MDI on 02/01/2010, and if you are, are you having trouble with MDI/Transcend about this. The reason I am asking is that I received a note and they said they were just told that I was going to go full-time, after I had already turned in my paperwork and applied for full-time benefits awhile ago now. They said it would be too costly for me to maintain the insurance on a 35-hour work week??? They also asked ...

Jan 30, 2010

I have asked this before and got an answer but do not see what was suggested I would be able to see. After I have requested a day off in schedule source, if I go into the "days off" page, where is the approval? I see a yellow box that says "request" but do not see anything about the answer to the request. I also checked my calendar - is there something on the calendar about it? Last time I made a request I found out at the last minute I did indeed have it off, but had not ...

Feb 02, 2010

Has anyone ever received an error message that someone else is logged into your account already when trying to log into DQS? This is annoying! ...