A community of 30,000 US Transcriptionist serving Medical Transcription Industry

MModal vs Nuance - Coming down the pipe

Posted: Aug 26, 2014

I'm a Nuance employee and know that our companies are constantly competing to be the biggest and (probably) cheapest out there. So I often will watch this board for trends and other stuff that the big Nuisance will pick up and do themselves.

Lately I've been seeing a lot of comments about your quality requirements, either being above or moving down to (what could it have been before???) 99.5%. I'm assuming our scoring is fairly similar, where minor errors are a quarter of a point, major are a full point, and critical are 3 points? We (Nuance) currently have to keep at 99% or above, but they recently implemented a bonus where if you have higher than 99.5%, you get a certain incentive. Of course, there are many other qualifications required.

So, I have to wonder what's next for us. Have you all been able to keep up the 99.5%? What happens if you don't?

Performance managed and pay cut - sm

[ In Reply To ..]
If we consistently get below 99.5 (previously 99.7) after a warning or two, we are performance managed. All of our work will be sent to QA for 100% proof and you get a paycut. This hasn't happened to me, but per my manager's email a few weeks ago:

"QA submission of greater than 5% of your total lines during a work week will be paid at a reduced rate of $0.03 per line less than your transcription and/or editing base rate.

Employees placed on 100% QA for quality concerns will be paid at the reduced rate."

If that happens to me, I will quit. s/m - mt2

[ In Reply To ..]
They already pay crap wages. If they would pay a decent and FAIR wage, MTs would do a better job. With this low pay, you have to bust your butt to make a decent paycheck, and if that means making errors, well - they get what they pay for.

Which is precisely why they're doing this. - Cheaper than laying MTs off.

[ In Reply To ..]
Sooner or later, they're probably going to lay off all of their American MTs and QAs. It's pretty much a given. However, the more MTs they can "encourage" to quit by imposing these absurd requirements on them, the better it is for their precious little bottom line.

If you can do it, you should let them let you go instead - Kiki

[ In Reply To ..]
Then you can collect unemployment while you look for a new job. Quitting is what they would love for you to do.

Greater than 5 percent QA submission? - Dictators better be penalized, too. sm

[ In Reply To ..]
Another Nuance MT here. I consistently submit around 5% to QA because of dictators messing up med dosages, lab values, discrepancies in body parts, etc, things that even QA has to leave blank. Let's not even get into the issue of mumblers, speed talkers, and soft speakers. Can't wait to get out of this profession.

I don't see how WE can be legally penalized - sm

[ In Reply To ..]
when we have to submit inaudible or incorrect blanks in dictation, and at the same time be penalized if we DON'T submit those things to QA, causing us to fail an audit. How is it legal?!

Welcome to Corporate America - where the corporations

[ In Reply To ..]
are people, too, and they make the rules

Reply to "Welcome to Corporate America . . . " - eom

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You got it. Did you happen to see/hear about this little tidbit from the Lone Star State?

http://www.addictinginfo.org/2014/08/23/texas-court-decides-companies-can-legally-lie-to-their-employees/

The odds are against us nm - cherylsue

[ In Reply To ..]
.

Just Flunked an Audit with 99.5 - Praying for it to End

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I work for MModal and just 'flunked' an audit with 99.5. I wonder if the numbers are different for different regions or individuals?

It sounds like sm - cherylsue

[ In Reply To ..]
you feel someone is out to get you!

They are most definately different for Indian MTs. - nm

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x

Maybe - Hayley

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I don't know what their accuracy requirements are. Regardless, ours should be 99.5. for everyone, I hope!

requirements - thelonelybully

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Yes, I hope we are judged fairly and there isn't anything underhanded or unfair going on!

According to Shaw, 99.5 is the - standard, see question

[ In Reply To ..]
below about Shaw & the e-mail

Shaw says 99.5 is passing - MT

[ In Reply To ..]
Send an email to your HDSM and your PC. According to Shaw:

The email was sent on 07/11 by MModal Communications. It says:

"A high accuracy score will always be needed to remain an industry leader. However, we feel that we can better serve both our clients and our employees by instituting a small change. In an effort to add additional focus on decreasing the overall blank percentage to our customers, while maintaining a high quality standard, the quality score requirement going forward will be changed to 99.5. In addition to this change, we will also be implementing a Battle of the Blanks Campaign! The campaign contest details are as follows:..."

If its good enough for Shaw - MT

[ In Reply To ..]
It should be GOOD enough for your HDSM and your PC.

Don't take their crap! Send it to shaw if you have to.

Is Nuance global? nm - shortblondqueen

[ In Reply To ..]
.

If you mean, do are they in India? - Yes

[ In Reply To ..]
Yes, they are in India. They send quite a few clients to India, some of our QA and QC work is done there, etc.

Thank you - OP

[ In Reply To ..]
Thank you to all that replied. I do not envy you guys for the standards they are now requiring. Apparently we're (Nuance employees) are supposed to get some stuff coming down the line in October. Some think it may be a pay increase, but I have a feeling they're going to do something like our MM sister!

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, ...

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Aug 03, 2014

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nm ...

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