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If an audit slams you for an error counted as 0.25, how is the percentage 97.88%? - anon

Posted: Mar 18, 2010

I am confused.

Voodoo MQ math. They do it - their way. (no message).

[ In Reply To ..]
NM

audit - anon

[ In Reply To ..]
ask your QC. On my last audit I got 0.25 wrong, and my percentage was 98.48%

They probably used a very short report - Does not seem fair

[ In Reply To ..]

Unfortunately, you made the error on a VERY short report. The percentage changes drastically, depending on how many lines they count.

From MQ Quality Program Manual:

“Percentage is calculated by subtracting the total point value from the total number of ASCII billing lines, then dividing that number by the total number of ASCII billing lines.

Example: If the report is 150 lines and the total value of errors is 2 points, 150 lines – 2 errors = 148 divided by 150 lines = 98.7 percent.”

Examples:

Total Lines	Total Errors	Subtotal		Percentage
11	0.25	10.75	10.75 divided by 11	97.727
16	0.25	15.75	15.75 divided by 16	98.437
50	0.25	49.75	49.75 divided by 50	99.500
77	0.25	76.75	76.75 divided by 77	99.675
89	0.25	88.75	88.75 divided by 89	99.719
113	0.25	112.75	112.75 divided by 113	99.778
138	0.25	137.75	137.75 divided by 138	99.818
202	0.25	201.75	201.75 divided by 202	99.876

In case you are interested, here is how MQ does their QA scoring:

http://www.medquist.com/LinkClick.aspx?fileticket=7JGzZwAxDn8%3D&tabid=432

Confused - mt

[ In Reply To ..]
I am confused (happens a lot). Don't you get an audit report that shows the jobs that they audited and all of the deductions on each one? They audited ONE report and gave you this result?

Audit - anon

[ In Reply To ..]
I never get any feedback on audits. I just saw the 0.25 error on a QA feedback and a 97.88%.

Audit/QA mistake - mt

[ In Reply To ..]
When you are being audited, 4 or 5 reports will be scored and they are usually pulled in a group from the same day. So if you see one report all by itself it means that QA hit the wrong button and ran a score by accident and it is meaningless.

the % is figured out according to total lines edited - shorter reports take the biggest hit

[ In Reply To ..]
:( sorry

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