A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Have tested and been offered a position with M*Modal. - Having second thoughts

Posted: Sep 29, 2012

All of the negative posts on here and the company board are making me think I'm going to decline the offer. Sad thing is, I have already caught them in a contradiction, which confirms what many of you have said one can expect from this company. I sure wish I could find a company that appreciates what we do for them and shows it by not misrepresenting what they have to offer and by paying a decent wage so as to encourage its people to stay put. I'm tired of always having to be on the lookout for something better. I'm not a greedy person. At this point, I just want to be left alone to work and earn my living and not have the rug pulled out from under me every couple of years or worse.

There's a big difference between knowing how to run a business and knowing the business you're running, and we have a bunch of people in this industry that absolutely are not qualified to be doing what they are doing. One of the worst things you can do to productivity is not allow transcriptionists to stay with an account they are comfortable with and productive on. Yet, I'm getting the idea that is exactly what M*Modal will do to you. I don't need the aggravation.

All you can do is try it and see. - Des

[ In Reply To ..]
There are tons of negative posts on this board from MTs who've had really bad experiences with them, but there are also MTs who've had good experiences with them, but they don't post here because of the bullying.

You may have a good experience, and you may have a bad experience. I'd suggest you give it a try for a couple of months and see what happens.

In the meantime, though I know you're tired and frustrated, keep an eye out for other opportunities. Right now, MT is a crapshoot.

aLL you can do is try it and see. - beautyusa

[ In Reply To ..]
If they give you a 2 month chance. I worked for one company that has a QA that enjoys being condenscending in addition to their quality assurance requirement of 98.8, and I earned 98.77 and they fired me in 3 weeks. I will not say the name because someone might bully me for putting the co. down.

My experieince good and bad... SM - SBH

[ In Reply To ..]
All of the negative things are true. This past year with pay decrease and even collecting unemployment at one point due to no work available, I went into a very dark place. Some sort of mid-life crisis or depression whatever you want to call it... The thing is my husband reminded me that without this job I would not have been able to work from home to raise my 2 wonderful children, who are now 12 and 15. I do believe that being at home has made a difference and allowed me to set boundaries, etc. So, I guess my advice to you would be if you have children or plan to, and have a husband with a job that is capable of being the "bread winner" then you may want to consider it.

New at MM experience - WC

[ In Reply To ..]
I have been with MM for a short period of time, but I am finding this company is even worse than my previous employer. This is just my experience. My second week in and I'm thrown into a pool of accounts while still learning their platform. My requests for help via email are ignored; however, the MME/QA people have no qualms about picking my work apart for very minor things (comma placement) and they are inconsistent in their corrections. I have been in transcription for quite a while and have never felt so overwhelmed.

Just wanted to share my experience as a new employee here. I wish you luck with your decision.

Are these verbatim reports you're being QAd - to death over?

[ In Reply To ..]
Because if that's the case, I definitely don't need that aggravation. I've dealt with QA before where they were wanting verbatim, meaning you type it whether it's grammatically correct or not, and then would nitpick punctuation that, with the exception of a handful of issues, can be very subjective, as it is determined by voice inflection or pausing or personal decisions about clarity, etc., decisions that we all have to make on the fly every report only to be second guessed by some QA person that doesn't really know what they think they know.

And I keep hearing about this account pool thing, "cesspool" is how someone on here described it. That is so counter productive for everyone involved, which is exactly what you're indicating you're experiencing right now. It's all just too disappointing. You don't hit someone new with multiple accounts, unless they indicate they're up for it. Even people who have been around for a while need to be left on the 2 or 3 accounts they are familiar with where they can be productive. This is not a hard concept.

My experience - sm

[ In Reply To ..]
has not been bad at all. I have read about a "cesspool" on this board, but have never experienced it.

I have been doing medical transcription, acute care for 11yrs with 9 of them having worked for the same hospital until being outsourced to MModal.

The hospital I worked for belonged to a health care network with many hospitals, all of which were already outsourced to MMmodal. When I started, I had to adjust to 14 different hospitals (all owned by the same organization, who also owned the hospital I worked for).

Anyway, it took me about a month or two to adjust, but now its on and popping. My primary is the hospital I came from and I get anywhere between 50% to some days 90% of my work from them.

It really is doable and does not take long to learn the account specifics. The account specifics have become second nature for me, and I pretty much know them by heart unless I come across a hospital that I have not done for a couple days or so, then I might have to refresh my memory.

But it really is not that big of a deal. And yes, I do see the same dictator more than once a day, sometimes I may get anywhere from 3 to 5 reports a day from the same doctor. I guess it just depends on the person, but it works for me and my line rates are good and the work is plentiful.

It is a big deal to me - WC

[ In Reply To ..]
I rarely post on here because of people like you. Do you realize your message was a bit condescending?

I have been in acute care for 22 years, having worked at an MTSO with 35-55 pages of acct specifics. The client profile isn't exactly terrible at 10 pages or less. My point was I have never worked on DocQScribe, so I'm learning something new. After 2 days on the job, I not only receive work from 3 accounts, I receive ASR work...and I hadn't been trained on their platform for that either. Now I receive an email to train in 7.1 on my own time (to keep accounts in TAT) in addition to QA picking apart commas, changing "every 4 hours" to q.4 h." and then back to "every 4 hours," in addition to never receiving the same account 2 reports in a row. I have only had the same dictator once in a day. This is my second week starting tomorrow and I find the entire process frustrating, overwhelming, and ignorant. Oh, I almost forgot...I ran out of work twice last week.

I am not a newbie MT, just to this company. I am usually released from QA hold within a reasonable amount of time, average 99% on QA audits, and have above-average line counts. This is not my first rodeo.

I am happy your line rates are good and the work is plentiful. I am thrilled that you're a better MT than I am and find this mess doable. I indicated it was just my personal experience. Mine, not yours, so hooray for you finding your dream job.

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