A community of 30,000 US Transcriptionist serving Medical Transcription Industry

DQS slowdown, "sticking" problems - LK

Posted: Jun 15, 2010

I don't work for MQ, but work for another company that uses DocQscribe. Over the past few months I've had problems with program slowdowns, where it takes a while for what I've typed to "catch up", the audio keeps going even when I take my foot off the pedal, and I have trouble going back in the audio (it "sticks" at a certain point). I did a search of this board and see that some MQ employees have had a similar problem. I've done a number of things to try to resolve this - reloaded DQS, changed my anti-virus program, and tried closing down all open programs while I'm working in DQS. None of this has made any difference. The problem comes and goes without rhyme or reason. At times DQS works fine, other times it has these problems, which sometimes makes it almost impossible to work.

Does anyone have any other suggestions for me? Should I get more RAM? Any other ideas?

Check how your Indexing is set up - CyberlandMT

[ In Reply To ..]
Not sure exactly how this works, but I do know it caused me the same problems you described and a tech person helped me resolve it. Maybe you can contact someone in tech who will be able to help you with it. Good luck. I know how much of a pain it is to get slowed down when trying to produce.

Mine did that when McAfee was updating - anon

[ In Reply To ..]
nm

same here - I finally bit the bullet

[ In Reply To ..]
and let them install Kaspersky on my system. It has been (knock on wood) excellent so far! No bugs, problems or slow downs like so many were experiencing when they first rolled it out at MQ

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