A community of 30,000 US Transcriptionist serving Medical Transcription Industry

ASR Lets get some changes made! - adios

Posted: Mar 12, 2010

I just really want to encourage all of you to make note of things ASR is doing wrong and sending the info in either to support@ or to your CCM. I have been sending things in and actually getting some changes made here and there. If we all did it maybe we could help ourselves out at least a little bit.

I'm talking about things like you have been correcting text forever and ASR still is not getting it, like on docs who say the same exact same thing every time and it still comes out wrong, dangerous abbrevations that we still have to expand.

The big problem is, we each have to send it in on each client. They don't seem to "fix" things across the board, but by client.

I totally think it is wrong we should have to take the time to do this, but it is the only way to get changes made.

And if they get a lot of this, they will know its not just a few whiners.

Anyway, I have been getting good response and I think we should really spend some time and effort on this.

i agree . . . . - voice

[ In Reply To ..]
with you totally. For a system that is supposed to work and help us out, we spend more time fixing something that should not need to be fixed. Well done and well said!!

ASR - sick and tired

[ In Reply To ..]
I had the same doctor two times in a row. One report was really good, not a lot of corrections. The next one was jibberish and almost all corrections. ASR is truly odd.

ASR Unpredictable - adios

[ In Reply To ..]
Ya, I find sometimes it seems to have a harder time with perfect English-speaking doctors than it has with ESL. Words as clear as can be and it doesn't get them right. Go figure.

I have been doing all of the above since we started on the ASR. - Nothing ever changes for good.

[ In Reply To ..]
The system is a flawed program.

No matter what you do, how close you work with CCM and the techs, nothing ever changes permanently.

I have volumes of email between me, my CCM and the techs and you may think they have made a fix -- but I guarantee somewhere along the line that same issue happens again, and again and again.

Bottom line is that ASR is just plain flawed. It is not a good program. They only reason why MQ keeps it is because it significantly controls salaries.

I won't waste one more minute trying to get things fixed that I have tried to get fixed for years.

They don't pay me enough.

you too make a . . . . . - voice

[ In Reply To ..]
very good point. I think we have all, at some point in time, spent more trying to fix an ASR dictation than we would have spent typing the dumb thing. I agree with your comment, they don't pay us enough. Amen sister.

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