A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Wrong Patient Name - Ugh


Posted: Mar 09, 2012

A few days ago I got back a warning message from my company stating that the doc had keyed in the wrong medical record number, but did say that patient's correct name. It's a major error, so my first and last warning. I feel so terrible and am thinking of quitting. I have a hard time with this, as I am very, very careful with names and am thinking of asking to hear the voice recording again. Do you think it's rude for me to ask?  Do companies let you do that? I really think that the doc put in the wrong medical record number and they're trying to pin it on me.   :(

I would ask to listen, and say that you learn best - by hearing it

[ In Reply To ..]
Same way if you had a blank, you would want to listen to the way the dictator said it compared to what QA heard so that you can learn.

I dont think it is a bad request.

hard to understand - sm

[ In Reply To ..]
You tell us the company told you the doc keyed in the wrong medical record number. But at the end, you say you think the doc put in the wrong medical record number and they're trying to pin it on you. I don't understand.

Sorry...I meant - Ugh

[ In Reply To ..]
that the company stated that the doc keyed in the wrong medical record number but said the correct patient name. I was wondering how I could go about hearing the voice of it, as I think the doc put in the wrong medical record number AND also said the wrong patient number and are trying to make it look like my fault.

I work for a company that is slammed on here a lot, and I don't think asking to hear the voice is something they'd be happy about.

Sorry...I'm just really upset by this whole thing. :(

Ask to listen - SM

[ In Reply To ..]
You can calmly and tactfully ask to listen and they should not have any problem with it. If they do, you should consider the fact that they are putting the screws to you and go elsewhere. But, in all honesty, as careful as you are and we all are, we do make mistakes and obviously if the doc put the wrong number in, he or she makes mistakes. Don't beat yourself up. I've never heard of being fired for one mistake like that, so I hope it doesn't come to that. Good luck.

thanks for clarifying - sm

[ In Reply To ..]
and I'm sorry for your upset! I think there is nothing wrong with asking to hear it, but I understand your trepidation about it. Maybe you can say you'd like to hear it in order to better understand your error, which will enable you to prevent a recurrence. Let us know how it turns out - best wishes.


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