A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Supervisor hardly ever sends patient lists - iamnew

Posted: Jan 31, 2012

My supervisor assigns me work, but 5 times out of 10, she never sends me the patient list, which I can't start without. I call or e-mail her, but sometimes she's not available when I call, and sometimes she doesn't answer my e-mail until 3, 4, 5, or more hours later. This wastes my time and does not allow me to work the times I need to. Any suggestions about what to do?

Not sure what you're using for your reports - sm

[ In Reply To ..]
but if you are using Word or something, couldn't you type the reports and go back and put the patient information in later?

My pet peeve too - JW

[ In Reply To ..]
This is a huge pet peeve for me too. It wastes our time and time is money to us. I guess that part of a patient's record isn't that important anymore.

what I would do - sm

[ In Reply To ..]
I would transcribe the note, leaving the name in question either in bold or underlined - or blank, even. Let her know that you will go back into the saved note and correct the name as soon as she provides the necessary information.

This way you are 1) not delayed, 2) you will be paid for the time it takes to go back and correct the note, and 3) she might get the message that it's more expedient for her to be prepared in the future.

Lost our account because of this. - MT

[ In Reply To ..]
The situation was different, but basically while working for a disorganized national company, the client was e-mailing patient lists to the office, and those lists were supposed to be forwarded to us. We MTs were NOT getting those lists so had to IM the client staff to ask them. The client got REALLY upset after it had happened 5 or 6 times, and ultimately we lost that account because of it.

Good luck!

Sounds like a place I used to work at - sm

[ In Reply To ..]
The secretary/supervisor never sent the lists or sent the wrong one. They refused to admit they made mistakes, they were unavailable for contact, they were late in replying.

What I would do is this: Flatly state you need the list by X time. Can they get it to you by then? If they say no, you'll either have to modify your work schedule or quit.

If they say yes, hold them to it. If they aren't sending the lists and you can't get a phone/email response, flatly tell them you NEED to be able to get hold of them when they forget the list.

I'm going to be honest with you: They probably won't comply. Sounds like you're working for one of the dozens of low-rent mismanaged small MT businesses out there, and it will not end well. But you have to stand up for yourself and demand what you need to at least see if they can provide it.

Similar Messages:

Oct 16, 2014

I have not seen or heard from JH for awhile - hope she did not leave but she might have been too nice to stay. Of course, no announcement will be made. Why should we know who our leads are, what the TAT is on the accounts, or anything else. We just types. ...

Nov 06, 2009

Does anyone know if Focus sends you their computer or you use your own? Thanks in advance everyone ...

May 28, 2010

--- PUKE all over my keyboard! ENOUGH with the updates, already !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ...

Sep 11, 2012

in scathing email about working from home so no reason to call in sick. She fails to mention though that she gets a paycheck whether she's sitting at her computer or not. I wonder how she'd feel laying in bed with that foot pedal for 8 hours with 103 fever and typing one bad dictator after the other. Funny how they make it sound so easy and WE help pay for their salary. Thanx ROM, you're the very best there is! ...

Nov 13, 2009

what all the different medical coder levels are? CCS, CCA, CPC, etc. What they are, how to get each one, where they can work, how much they make. Any info appreciated as it is very confusing. ...

Apr 06, 2011

We have just updated to Docqscribe 6.1 at our facility. Does anyone know if you can use the heading list function just for straight typing as we do not ASR. ...

Feb 16, 2012

I just saw a listing in the resume bank for a new grad wanting 40 cpl. Wow. I want that too, and I have 15 years of experience and my own accounts... ...

Nov 07, 2009

nm ...

Apr 24, 2014

I am just curious. About what percentage of lists that appear in your reports numbered, as in past medical history or medications, comes out correctly? I am guessing that with medications specifically, which I think it does a horrid job at, about 2 or 3 times a day out of about 20 reports, the list will come out correctly. The majority however is completely messed up, double numbers, wrong medications, etc. I can't believe what a piece of work voice wRECk is?! When I see the advert ...

Nov 17, 2009

x ...

May 16, 2012

Could someone explain to me the job description of "Process clinic, hospital and lab charge tickets upon completion by providers prior to forwarding to department coder" and "work outstanding encounter list and notify coding/billing staff of open encounters so a new charge ticket can be generated." This job is in a large teaching hospital. What needs to be done to charge tickets before going to the coder? What is an outstanding encounter list? Thanks. ...

Mar 31, 2010

to respond to e-mails or phone calls? I have never had a supervisor before that just wouldn't respond and I don't know what to do. Any advice would be appreciated. ...

Sep 13, 2010

Changes-Changes--A new supervisor, waht next? ...

Nov 03, 2014

Keep checking and keep track of down time. Get the system back up so we can work. PLEASE ...

Jan 11, 2015

who totally ignores your high priority emals for weeks and doesn't deem you important enough even to send you a a quick answer? What kind of a place or mentality would do that? Makes me feel like I'm just a little pissant. ...

Sep 12, 2011

We will have the patient seen by anesthesia preop to make sure the pacemaker is properly cared for during the surgical procedure, which requires general anesthesia, and the use of the s/l **bovig** during the surgery. Thanks!! ...

Feb 09, 2015

thank you ...

Aug 23, 2010

Try Google. Amazing what you find. ...

Jun 01, 2011

I haven't worked for DTS long, but knew Transcend was taking over and so far that looks good. I have had problems getting straight answers from DTS supervisor since hired, like when the supervisor, TL, and QA people were on duty. The nice recuiter told me she would get me a list without my asking, but forwarded the request to my boss who said she didn't know why I needed this information. Really? Isn't this the first information eve ...

Jul 26, 2011

Does anyone have any ideas of what to do about a supervisor who always says, "It is a privilege to work at home". She threatened me that I might have to come in-house to work because I complained about my keyboard no longer being compatible with the new computers. I have to work weekends in-house on a rotating schedule. I also said it is difficult to get readjusted when you go in house because the work station is different. I should have never complained because now she s ...

Jan 16, 2013

Thank God the anal, basket case, nutjob supervisor I have is leaving. No more phone calls every time I go to the bathroom. Hope I don't get something worse than her. ...

Jan 18, 2013

Who can I contact above my supervisor? I cannot get any kind of response from her about anything. Overnight, my work load dropped by more than half. Literally, overnight. ...

Feb 19, 2013

Anybody else get the e-mail message regarding NJA and changing schedule? What are your thoughts? wondering if seniority will be taken into account? don't know why they want us all on second and third as they keep running out of work as well. wish they would let us in on what is going on and let us be part of the solution instead of acting like we are the problem. Sitting here becoming more and more stressed. Family is sick and tired of me being depressed/stressed over w ...

May 09, 2014

calls for overtime because she is afraid jobs will go out of tat over the weekend and when I get on to work, I have no work on my usual 10 accounts and get work from accounts I have never heard of before! What a way to help my line count and quality ...

Jul 31, 2014

I missed the conference call, which by the way was limited to the first what...25. Don't know if it was mentioned in that call or not since the ones who were left out are never updated on what was said in the meeting. Do we e-mail the helpdesk now for supervisory questions? ...

Sep 03, 2014

KF -- best supervisor -- worked harder than anyone I have ever worked with. Actually gave a damn about her job, the hospitals, the company, the MTs, and worked what seemed like 24/7 to prove it. I wish I could afford to quit in solidarity. What a truly awful place this is to work for. ...

Sep 22, 2014

Over on the job seekers' board, there is a posting for a coding supervisor. If you are interested in coding, it is worth taking a look. The requirements are typical and it only requires 2 years of experience. ...

Jan 18, 2015

...because so many people are not making 99.5% accuracy in their audits. Perhaps it is time to consider that whoever promised the client 99.5% accuracy has something quite strong in their medicine cabinet. For years, the standard has been 98% and that is for a reason. That number is possible with humans. Machines sure can't deliver 99.5%; just ask anyone who has to correct the harebrained interpretations of SR, which never learns, by the way. Do the doctors hav ...

Jun 02, 2015

How does that happen? ...

Jan 23, 2010

before editing and she spends her day editing the editors. That sounds cost effective! ...