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Which is better? Intellitype or Inscribe? - KTS

Posted: Mar 19, 2013

Help! I got job offers to both Inscribe and Intellitype. I don't know much about either. Can anyone point me in the right direction? Thank you!

Do not know much about Intelltype, but I would stay away - FROM THE CRAZIES AT INSCRIBE. sm

[ In Reply To ..]
The only good thing is straight typing; bad thing 0.07 cpl for IC status, and you will no doubt receive upward of 100 global emails a day, whether it pertains to you or not and they will call you at all hours of the night(automated asking you to work, not even a real person). Another bad thing, you have to QA everyone's work in what they call a "blast room", because they are too cheap to pay a full fledged QA department. I quit as soon as I could find another job. Please see email below by an MT that got sent out in a global email not too long ago. Names and facilities have been removed for obvious reasons.

Hello everyone. There is no easy way to start a letter like this, so I will just plunge in. Although I have enjoyed the friendships Iâ��ve made at InScribe and particularly on MJH, I have often struggled with the way decisions are made here â�� both overall and on an account-level basis. I believe many are often unfair and misguided at best and downright lying and underhanded at worst. This has now reached a point that I personally do not accept, and therefore I must respectfully give my resignation. One of the things that we all hold most dear about this job is the flexibility of hours and the freedom to move between jobs at our own pace â�� governed only by our shared moral code not to â��cheatâ�� each other by cherrypicking easy jobs, leaving harder ones for others, â��lurkingâ�� around until the harder jobs in the queue are assigned before getting your next job, etc. All of those things are easily done behind a computer. There is no one sitting in your office smacking your hands for it. But I always tried to behave as if we were all in an office together. If we sat side by side in an office, then one person pulling only the easy assignments from the To-Do box and leaving the rest for others would be easily spotted and confronted. The main reason, of course, is because those actions are the same as taking money from your co-workerâ��s pocket. It makes the person doing that a thief. I felt like this was particularly out of place here at InScribe given that it is a company that leans strongly towards Christian values of kindness, respect, and even prayer. Dani refers to this as â��OMFâ�� when sending out prayer requests, but Iâ��m sure we all recognize the value system and (even if you donâ��t necessarily support it) recognize that that is the behavior that is supposedly stressed here. Kindness and respect for co-workers and the company as a whole.

That said, I have just found out that a nighttime co-worker, one who I have reported numerous times for all of the above offenses and who has been punished for the same but still continues to do them, has been promoted to lead MT and given PC privileges as well as the privilege of cherrypicking jobs as a perk of being a lead MT. This is rewarding a dishonest co-worker with not only additional pay but also the â��rightâ�� to cherrypick jobs in the same way that she was once punished for. After I initially noticed her unfair behavior nearly a year ago, (which also included skipping STATs repeatedly and once asking me to lie to an AA by saying she couldnâ��t do certain jobs) I confronted her personally as we are directed by Dani to do to avoid gossip. When the co-worker continued the actions, I documented it and reported it to a manager. She was then confronted by a manager and given a warning. When the behavior continued, I again reported it to a manager and waited several months until a punishment was given that this person be removed from the MJH account. I was told that she would be allowed back on MJH but only as a secondary account. She needed to keep the other account as her primary. Now it seems that instead she has been made a lead MT on MJH and given privileges over the very co-workers she cheated. It is the final straw in a series of decisions made within this company that do not show respect or fairness or reflect the values weâ��re supposed to display. I could easily forgive and dismiss the behavior if it had stopped. This is, after all, a workplace. But it did not stop. It continues and is now being rewarded with a promotion. That is just not acceptable. I debated on whether to use this co-workerâ��s name specifically in this email. I worried that naming her would make it seem like I was just angry or jealous, and I didnâ��t want that to be the case. But I also worried that not naming her would unfairly put a shadow of doubt on the leads who have behaved professionally and done nothing wrong. I finally decided that perhaps it is best to tell you who it is NOT and let you reason it out. It is NOT Karen, Marcy, or Lisa, who I have heard may also soon be a lead. These three ladies I have total respect for and have been happy to work beside and learn from.

In the spirit of honesty, you can easily do a document search for the jobs completed over the past year and see who has unfairly been cherrypicking choice jobs. Simply enter the MTâ��s name along with the dates you wish to search. Lead MTs are allowed to cherrypick to a certain extent, but prior to becoming a lead MT, there should be no reason for such behavior other than dishonesty.

Since coming to work here several years ago I have been flustered, angered, and sometimes intimidated by many forms of unprofessional and certainly improper behavior. From the very beginning I have felt uneasy about the lack of direction (and sometimes misdirection) we MTs are given. I have saved copies of the numerous directives that were given both at the upper and lower management levels only to quickly be disregarded, sometimes without notifying anyone of the change until a â��mistakeâ�� was made by an unknowing MT. Originally I saved these because I was a new MT and thought I needed them as learning tools. Later I began to save them as documentation in case the multiple conflicting directives (or lack of) caused an error that was beyond my control but for which I was blamed. When I began here, we frequently received coarse, all-capped and red-lettered emails from upper management that bordered on abusive. I tried to excuse these as over-excitement and have been happy to see them gone more recently. Perhaps I overreacted and the intention wasnâ��t to belittle? Maybe it just seemed offensive in text? After all, they were coming from the same people who send prayer requests and add colorful cartoons to the company newsletter. So I made plenty of excuses because overall I liked it here and believed in the above-mentioned values of the company. Unfortunately though, the red-letter emails have now been replaced by drastic and confusing overhauls of the company which leave me worried as a worker. The upheavals have been, but are not limited to: work group managers, removal of work group managers, self-governing teams, reinstatement of work group managers, QA being handled by a central InScribe department, QA being handled within each account (and the various forms and procedures involved with each), a team bank where we could earn incentives and awards which was quickly disbanded, a pay cut of nearly 20%, an idea of tiered line compensation based on production (also disbanded), a group of MTs specifically to serve at times of emergency to keep accounts compliant, a â��universityâ�� we were all asked to take pride in and participate in which has since seen Dani threaten to disband, more than a dozen changes to the MJH account standards alone, and frequent chain-of-command shifts such that no one ever knows who reports to who, when, and for what. The most upsetting upheaval to me (prior to the knowledge of this new lead MT) has been the handling of our working status. Since we are not employees but rather independent contractors, it was stressed that we could not and would not be held to work schedules. The only interference by management would be the addition of contractors to maintain the clientâ��s workflow if it wasnâ��t met. That seemed reasonable to me but was quickly changed to a series of ever-changing requirements on line minimums, work times, weekend minimums, and even requiring that 30% of working time for MJH MTs be spent on Clinch for a time, even knowing this would be cutting into the MTsâ�� pay on an account they did not contract to. This has all given me a very uneasy feeling about the stability and flexibility of the job I originally hired on to do as I no longer know what will be forced on me as some additional uncompensated requirement.

And now this new lead MT appointment. I am to seek account direction from or casually ask questions of a person who has shown complete disregard for all her co-workers? Iâ��m sorry, but I will not. I must respectfully leave.

Inscribe - need work

[ In Reply To ..]
Wow, sounds like a nightmare! Well, thanks for the warning.

Another View of InScribe - Ros

[ In Reply To ..]
I've been with InScribe for several years now and I'll comment just briefly. The "novel" I just read in response to your question is clearly from someone who is hurt and bitter and needed to "unload". I have had an opposite experience. There are challenges with any job, but I can say with confidence that I have enjoyed my position with InScribe, learned how to be an exceptional MT, been offered many exciting opportunities that have resulted in a bigger paycheck and increased value as an independent contractor, and developed friendships that will be lifelong. I receive around 10 emails daily with helpful information to assist me, and the company owner is refreshingly honest about topics that interest me, such as company growth, increasing my volume, using resources provided by InScribe, etc. You will not know the upper management at most transcription companies, let alone hear from them. I do not know anything about Intellitype, but I truly believe you would not be sorry for joining InScribe.

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