A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Webmedx Downward Spiral - Disgruntled

Posted: Mar 13, 2010

Well, M-Modal stinks! Great when I had a 25% pay increase but guess what, my big fear was correct. My paycheck is 250.00 less and this is with submitting more lines. So I now work 5 hours more and take home 250.00 less. Put that with the increase in insurance and my mortgage company is not going to be happy when I cannot afford to pay. I am devastated for I am just a number here. Guess I am hopping on the job board next. I knew this new system would not work......I make less now working straight typing and VR than I did straight VR on the old system. Tragic.

PAY CUT - sickofgreedysuits

[ In Reply To ..]
GEE, somebody must have lied to us, huh? I thought our new and improved VR was so fantastic it warranted cutting our pay. HA! It is lousy, slow and we should be paid more to have to put up with it. The constant OT on multiple accounts across the board is very telling. As somebody else said in another thread, if their M-Modal was so wonderful, we would be flying through these jobs and there shouldn't be such a backlog. It also takes longer to straight type on this platform, playing with headings and other quirks that just don't work. There is just no excuse for these MTSO's to be forcing VR on us, other than plain and simple greed. Read these boards, the majority of people despise it. It is not efficient, doesn't learn, the work is essentially having to be done twice. Makes too much sense to pay somebody a decent wage to do it right the first time.

Yep - if its not broke, they will break it! - crappy software

[ In Reply To ..]
Of course, since eliminating us is their goal, why not replace good software with the crappiest software possible? All the long term employees will quit in disgust and they can replace them with cheap noobies or sell front-end ISR to the clients and not bother to hire replacements. ReMARKABLE logic!

you are most probably editing Indian MTs - edit

[ In Reply To ..]
nm

Blame it on Medquist. - THEY ALL SLEEP WITH EACH OTHER

[ In Reply To ..]
I now for a fact that JC who is COO for Wbemedx used to work with Secrephone and then MRC Group who merged with Transcription Limited who now became Medquist. All the MTSO companies know each other and all worked together before. Since MQ is the largest and know how to get away with bloody murder and find every loop hole there is out there to run a business in the gray areas, other companies follow MQ.

Comment - Catmomma

[ In Reply To ..]
Webmedx.....The New Medquist

I won't be sticking around for Webquist. Made that mistake with MQ, but I learned.(sm) - anon

[ In Reply To ..]
It was inevitable when the MQ execs were hired. Now with ADHI we can expect VBC to be the next change. Will be the camel back meet straw moment for me.

VBC - non-AHDI fan

[ In Reply To ..]
IftheywanttopayforVBC,thisiswhattheywillget.

Their ULTIMATE GOAL - one platform used by every single - MTSO -- eliminating need for MTs

[ In Reply To ..]

You know you are in trouble when you work for a company that is in bed with MedQuist.

They want to rule the World!!!!

From an article dated February 1, 2010.

“Recognizing the need to help accelerate EHR adoption and provide clinicians with comprehensive patient information in a timely manner, the Medical Transcription Service Consortium (MTSC) has been established to create a new IT platform for the secure exchange of digitized transcriptions of physician-dictated patient notes.

Formed in conjunction with ICSA Labs, Verizon, and the Medical Transcription Industry Association (MTIA), the MTSC and its multidisciplinary team of charter members — MD-IT, MedQuist, MxSecure, Sten-Tel, and Webmedx — will develop a common framework for the seamless and secure exchange of personal health information among consortium members and their healthcare clients. The new framework will support structured narrative notes, which read like a text document but include XML tags that unlock valuable data, enabling both the narrative note and clinical data to be imported into an EHR.

At press time, the consortium was aiming to have a prototype of technical specifications ready to show the administration by the first quarter of this year. In the long term, the goal is to have most, if not all, transcription companies working collaboratively with EHR vendors and health information exchanges nationwide to deliver their services through this information portal.”

Now think back to all the posts about lack of work, overhiring, being treated like equipment, etc from people working at MedQuist and WebMedx. Can you see the pattern? They all have employees. The more of us who quit, the less likely any Unemployment will have to be paid.

My OPINION: The only people they (the large MTSOs) want left are VR editors working for 2 cents a line, part-time (no benefits).

http://www.fortherecordmag.com/archives/020110p8.shtml

sounds possible. But how do you explain - MT future

[ In Reply To ..]
the fact that Webmedx recently bought the M-TEC school, if this is where MTing is going in the future?

Why would Webmedx train MTs in an M-TEC $ 5,000.--tuition curriculum, knowing that MTs in the future will, I quote your opinion on this from your post:

"My OPINION: The only people they (the large MTSOs) want left are VR editors working for 2 cents a line, part-time (no benefits)."

????

M-TEC - whatdotheycare

[ In Reply To ..]
They're being paid 5000 bucks a head. What do they care if MTing goes away tomorrow? Today they are getting their money.

Exactly! That's what I thought, too! Misleading prosp. MTs - MT future

[ In Reply To ..]
nm

that would be a TON of money in the meantims, yes? - they are not MTing but playing monopoly.NM

[ In Reply To ..]
.

The point is that they should not do it if ... - sm

[ In Reply To ..]
they most probably already know and it is their AIM to, I quote from another poster's comment:

"The only people they (the large MTSOs) want left are VR editors working for 2 cents a line, part-time (no benefits)."

But prospective MTs continue to believe blindly what MT schools are advertising.

Who is going to stop them? Batuman? Superman? - Underdog? Mighty Mouse?

[ In Reply To ..]
Certainly not any of our lawmakers - they encourage big business to lie to and fleece their customers!

Why do they overhire knowing not enough work is there? - because they CAN

[ In Reply To ..]
They bought MTEC to MAKE THEM MONEY. Did it ever occur to you they can train these students by letting them type current work - so students are PAYING them to type it instead of W having to pay MT's? Well, it certainly occurred to THEM.
They assume the graduates will get hired somewhere else. And if not, oh well, they got paid, and they got some free work typed too.

Once you realize that Webmedx is profit driven ONLY, their behavior makes perfect sense.

Its why they constantly overhire.
Its why they market software that eliminates MT jobs.
Its why they bought MTEC.
Its why they "upgrade" from good software to bad software.
Its why they push certification on us.
Its why they constantly devise new ways to reduce our paychecks.
Its why they ignore these issues no matter how many times they are brought up.

It makes them a profit TODAY. Who cares about tomorrow - let the company go the way of Spheris - they'll retire to their condo in Tahiti.

All true! Unbelievable. I had the same thoughts - MT future

[ In Reply To ..]
and posted my question only to get my suspicions confirmed.

The only thing I can say is "Wow" to all their conspiracies.

TO: MT future - Janie

[ In Reply To ..]

TO: MT future

Since I posted the above reply and you asked the question, I would like to make a couple more comments.

Some other posters have already chimed in with pretty much my views, but I do want to point out that I really do not think that any MTSO, including WebMedx or even MedQuist for that matter, knew 2 or 3 years ago where the Medical Transcription profession was heading. They saw the changes being made to the Health Care field in general, and they are just going where the money is.

Just my opinion, of course, so WHY NOT continue with the school? It is practically free money. I am sure you have seen all the complaints about schools that promise that their graduates can earn $60,000 a year, so there are plenty of 18 year olds looking for an education, not to mention everyone over the age of 18 (predominantly new mothers) who wants a career change and are enticed by all the things they hear about how great Medical Transcription is, how it can be done at home with only a few months of training, etc. So, WebMedx (and other Consortium members) will have all the cheap labor they want for years to come. Plus, the school can always change over to coding, speech recognition, or whatever the “career-of-the-day” is when the Medical Transcription profession finally dwindles down to maintenance staffing only.

WebMedx did not officially acquire M-TEC until October of 2008 (and we all know things like that do not happen overnight), so they could have very well not anticipated all the recent changes, and perhaps they truly just wanted to have an MT school to keep cranking out Medical Transcriptionists as us “baby boomer MTs” retire. But then, the push for EHR came about and everything changed. In February of 2009, Congress passed the American Recovery and Reinvestment Act (ARRA). This act provided the framework for federal incentive payments for the meaningful use of certified electronic health records (EHR), which must be in place by 2015. It appears that the Consortium was established in November of 2009.

No one can say that any company began plotting the demise of Medical Transcription 10, 5, or even 2 years ago. It is just the way it went down. Since the largest MTSOs are definitely in it for the profit, they simply went where the money is – which ultimately means that Medical Transcriptionists will fade away as the years pass.

Again, JUST MY OPINION. In a perfect world, in 5 years from now, there will be twice as many Medical Transcriptionists as there are today, everyone will be making $60,000 a year, and the above was just a theory that was proven wrong.

We can only hope. LOL

http://www.md-it.com/sites/default/files/Medical%20Tranx%20Consortium%20Nov%2009_0.pdf

Janie, thank you for your reply, we can only hope! - MT future

[ In Reply To ..]
nm

My question: Why are MTSO training new when - they had perfectly good MTs

[ In Reply To ..]
MTs that are 15-35 years of experience are now quitting to do something entirely else or an MT like myself who is going back to school to get out of this sweat shop job because they see the light at the end of the tunnel and know it is going to be a dead end field.

Why not keep the good ones they have by treating them like a human being instead of being slaughtered like those cows on the youtube video?

I know it has to do with money, but DO NOT TELL ME IT IS BECAUSE THERE IS NOT ENOUGH GOOD MT's OUT THERE IN THIS FIELD.

HELLO? WE LEFT! We are not that stupid to stay and be treated like crap. Some of you are doing okay, good for you and happy for you and hope it stays that way for you for a very long, long time. I thought that myself, but now I see the light and know better.

It is called TAX BREAKS THANKS TO OBAMA (Not)! - If a company hires a new hire,

[ In Reply To ..]
TAX BREAK FOR THE COMPANY.

Get rid of the old who have been in this field and make too much and higher the newbies who do not know any better and give them tax breaks. Also Obama is probably giving tax breaks for companies who create schools to train new hires.

Yep, our lovely wonderful government.

are you really complaining that companies get tax breaks for hiring new workers? - wtf

[ In Reply To ..]
The tax breaks are to encourage hiring. How is that objectionable? You do know that we have almost 10% unemployment. Encouraging small businesses to hire seems pretty smart.

Its objectionable when they manipulate long timers to quit - so they can hire new cheaper

[ In Reply To ..]
Lowers the wage for everyone, doesn't it? So if everyone who is making a decent wage gets replaced with people who are making a lower wage, yet the cost of everything we purchase is rising, I'd say the recession is getting worse instead of better due to such practices! I don't think the entire country taking wage cuts and playing musical jobs is going to fix the problem! Penalizing corporate greed is the answer here, not rewarding it.

They should get a tax break for creating NEW jobs, not getting 10 employees to quit so they can hire 3 "new". That makes 7 NEW unemployed people instead of 3 OLD unemployed people. You call THAT progress???

so that's Obama's fault? - wtf

[ In Reply To ..]
Do you think that with no tax benefit that corporations would stop getting rid of older workers and replacing them with new cheaper ones? They save much more on payroll and benefits by doing that than they benefit from the tax break.

I'm not the one blaming Obama - someone else - just explained objectionable practice

[ In Reply To ..]
Personally, I'd blame his predecessor for encouraging corporate greed to the point we were ripe for this house of cards to collapse - and then skipping out leaving Obama holding the bag.

Let me put it this way - no matter what CEOs do, they are more likely to get bailed out and rewarded for their incompetence than the MTs they are screwing over with "progress". Webmedx is going under due to corporate greed - and the only ones that care and have a problem with THAT are the MTs.

I've been saying this, nobody believes it. SM - weblet

[ In Reply To ..]
I've been working on the platform since it first came out. No giant leaps in production. How does 200 lph sound because of all the editing I have to do?

We were told the only docs that would go ISR were 80% or better, but that cannot be true. I do so much editing in every job, I would guess it to be 40% accuracy.

M-Modal - Done!

[ In Reply To ..]
Yeah, we were thrown the line of only the best of the best will be on the new system. HAHAHAHAHA They are all on - the bad, the worst, and the horrid. I have to delete much and just retype for a pittance.

M-modal - Gold Digger

[ In Reply To ..]
Did you know they can track whether or not you are using their key functions or not?

Yup, M-Modal is exactly like Big Brother - it tracks everything...

[ In Reply To ..]
M-Modal tracks everything you do, exactly how you do it, and exactly how long it takes you to do it.

M-Modal tracks which functions keys and keyboard commands you do (and do not) use. It tracks how much you use your mouse.

M-Modal keeps track of your entire work day, which accounts you do and what your proficiency rating is for each of those particular accounts.

M-Modal keeps track of how long it takes you to edit each particular report, and it even keeps track of your idle time (when you are in a report but not actively editing it).

It keeps track of whether or not you speed up the audio voice files, and it also tracks how much you stop or back the audio up to relisten to something.

M-Modal is just like Big Brother. It knows and keeps track of everything you do while you're in the system.

And sadly, I'm not kidding about any of this. You might never see any of the proficiency reports that M-Modal keeps on you, but believe me, your higher ups will.

Do you know if it tracks also the "corrected" typos we make? - typos

[ In Reply To ..]
nm

answer on typos - sm

[ In Reply To ..]
I assume you are asking if M-Modal will monitor your corrected typos so it will get them right the next time?

At the company where I worked with M-Modal, the answer was no. It didn't matter how many times the MT corrected the same mistakes. That was something that could only be changed up at the administrative level.

thank you or your answer, but I meant the typos that I made - typos

[ In Reply To ..]
and then corrected.
Does the system catch these, too?

I am not specifically talking about Modal, also about Qasar, etc....

Do you know?

Not sure I understand - sm

[ In Reply To ..]
I'm sorry, I'm still not sure if I understand your specific question, but hopefully something below might help your question?

The program keeps track of every keystroke that you make. So if you are using your backspace key or delete key to erase things and then retype them, then the answer is yes, it does keep track of your backspace key and delete key usage (along with everything else).

What is considered "overuse of the backspace key" will vary from company to company, depending on the particular parameters that they set as the acceptable percentage of use.

Most transcription programs also have a function where they can go back into the original report and see exactly what changes and what edits were made, who made them and when they were made, but again this will also vary from company to company.

thank you, this answers my question, that means - monitor

[ In Reply To ..]
that they can see every keystroke we make. This is awful! Big Brother is here.

Let's say I take a test about terminology, and I have to look up a term, and I do copy/paste into the test sheet instead of typing it in, can they see this? If I do this several times will this be a reason to flunk the test? I guess, yes.

Big Brother - and taking tests

[ In Reply To ..]
Well, I'm not sure what the final outcome would be on the test, as far as passing or being a reason to fail, but...

Yes, the systems do detect and clock your "idle" time (when you are looking up the term and your fingers are not actively typing). And yes, the system also keeps track of whether you use the cut/copy/paste functions or not.

thank you for answering so patiently all my questions - :-) :-)

[ In Reply To ..]
nm

MModal - MT17years

[ In Reply To ..]
I work for Diskriter, we too use MModal but my experience isn't your experience. I wonder what the differnce is? My pay is the same even with line rate cuts and sometimes even better than when I was just straight typing.

How many lines per hour do you do - on the new system

[ In Reply To ..]
Would you mind giving the rest of us a comparison? For VR, how many did lph you do on the native and now on the new? For transcription, how many lph did you do on the native and now on the new?

Lines - Tired

[ In Reply To ..]
On Enterprice, approximately 1900 to 2000 lines per day. M-Modal 2200 lines per day AND LESS MONEY.

Using MModal - MT17years

[ In Reply To ..]
In straight typing I can do (I still get jobs that I have to straight type) on average 225-240 lines per hour, in SR on average I get 350-400 lines per hour depending on the accounts I fall into. All of my accounts are an acute care mix - so I don't have just radiology or just op reports. Some reports are not as good as others, but most reports are good.

New to M-Modal and VR - KLH

[ In Reply To ..]
I am new to VR and the company I'm with uses M-Modal. My experience has been mixed. There are days where I sail through with a pretty decent line count and then others where I struggle just to get my minimum. It doesn't seem to learn as they claim it does. I make the same corrections over and over. Then all of a sudden one chart will come through with it correct and I think oh cool, it's learned and then the very next chart by that doc will be back to the wrong thing again. Very frustrating. I have been doing this now for about 3 months and on average I'm doing anywhere from 340-400 lph regularly. My lph on straight typing was 250-300. My pay for VR is exactly half of what I made straight typing so to make the same doing VR, I would have to be averaging 500-600 lph. I don't see that happening. I'm hoping to be able to get to 400-450 lph consistently eventually but I'm fearing I may have already reached my cap. I have to say I do like editing for the most part but there is definitely room for improvement with M-Modal.
As much b-tching that we do about the system, we are using it so maybe we can share some tips to help us make the best of it and at least be as productive as the system will allow. I'd be interested to hear how many use the highlighter and if they find it slows you down or speeds you up? I didn't like it at first but now I use it and find it helpful to jump around the chart quicker than using the foot pedal to back up or speed up. I also like that I can speed up the voice because some of the docs speak so slow and it especially comes in handy when a chart is at 92% or higher to go through it faster when you have to make less corrections.
Anyway, just a thought and my 2 cents worth.

Keeping MT's work in the USA! - Andy

[ In Reply To ..]
Webmedx and other large transcription services do make it very hard to work as an MT these days and make a descent wage.

That's why MT after MT is making the investment in their own dictation system so they can be their own transcription service and work directly with doctors.

DigiTel is such a system that is loved by thousands of doctors and hundreds of transcriptionists.

Its an affordable Call-In Dictation System that lets individual MT's work for themselves!

That way you can offer the doctor a good rate, but be in control of how much you do and how much you charge... without the middleman (Webmedx, Medquist, etc.) taking much of your hard earned money.

If that sounds interesting, more info about it is at www.DigiTelStore.com

Have a great day!
Andy

Disgruntled - nomoreOT

[ In Reply To ..]
WOW, get a load of the backlogs. Looks like their new hires they're paying a bonus to stay (while ignoring faithful long-time employees) are not doing such a great job of keeping up. Also looks like I'm certainly not the only one not responding to the multiple emails asking for help. Also shocking that M-Modal isn't spitting them out a little quicker than this.

pay cut - OMG

[ In Reply To ..]
Deposit just hit my bank. THREE HUNDRED AND SIXTY FIVE DOLLARS SHORT.

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