A community of 30,000 US Transcriptionist serving Medical Transcription Industry

SoftScript support is horrible - runner

Posted: Jul 22, 2011

whatever you do, don't work here. they give you work, take it away, you sit here with no jobs all day and then they want you to work on your days off, or want you to work when it is not your shift. support is horrible, won't even give you a phone number to call. have to email and wait, losing time you could be working. just don't do it.

Softscript support and work - ex-SS

[ In Reply To ..]
Is Softscript still using that automated "ticket number" system that they send to you by return email? I never could figure out what to do with those ticket numbers, but I sure did end up with a LOT of them! LOL

I would consistently run out of work too at Softscript. They'd tell me to "flex" my time (not exactly legal according to the DOL in my state), but even those times when I did "flex" my time, there was no work then either. Needless to say, I didn't work for them for very long.

Sorry you have had a bad experience there like I did. I hear that some people are happy there, but the MTs who are happy at Softscript seem to be far outnumbered by the ones who are not.

SS Support and Work - anon

[ In Reply To ..]
I have been AT SS Since December. Have only run out of work a handful, if that many of times. Always plenty of work. Your right about communication, it could be better, but if I have a question and no one answers, I send to QA. They are strict with schedules, but I don't have a problem because I am there when I am supposed to be, work when I should same as if I work out of the home. No place is perfect, but I do my job and they leave me alone. I am sure my PM would tell if there was a problem and I would want her to.

SoftScript - NE-MT

[ In Reply To ..]
I am in 100% agreement with you. I worked with SS for a little over 6 months. I stuck with them over the 2010 holidays, but when I had very little work for 3 weeks and constantly receiving condescending emails from my AM (which I still have copies of), I got out as soon as I could.

This is the first company I have worked for that I had a bad experience with. I have a whole list of reasons for why I left, but to summarize them... Recuiter was extremely rude when I had to call HER about my training (which didn't happen on the scheduled day), QA was horrible, support was horrible, HR was horrible and unresponsive, their time clock system was a joke and a waste of time, etc. I was with SS when they had the transition to actual supervisors/AMs, and the AM I finally received should have never been in that position in the first place.

But, to top it off, and what sits at #1 in my mind, is the fact that you have to work with SS for over 1 year in order to have one of the holidays (Thanksgiving or Christmas) off. I specifically asked the recuiter when I was interviewing if it would be an issue if I tood Thanksgiving off yet worked Christmas and New Years... her reply to me was that it was no big deal and that shouldn't be a problem. Yet, when I was denied getting Thanksgiving off, I questioned the reasoning behind it and this is what I received from my AM (I still have the email)...

"It is SoftScript policy to deny requests for holiday time off if the employee has been with the company for less than 1 year." - It didn't matter if I wanted to take one holiday off but work the next one.

The day I received that email was the day I started looking for employment elsewhere.

And then they wonder why people don't show up for work - Not wondering

[ In Reply To ..]
They are inflexible even in the face of weeks and weeks and weeks of little or no work last winter. I wanted to flex a shift and my PM said no, I had to take a vacation day because there was so little work that they wanted people to take vacation so they wouldn't be on the system and then the other MTs could have what little work there was. We went back and forth because I did not want to take a vacation day since we get so few anyway. I finally decided to work my shift rather than take the time off and of course it was NJA the whole shift. I deliberately sent emails to the shift supervisor (and cc'ed my PM) about being out of work every fifteen minutes. Next time I will not be a wimp and just not show up like the MTs with a backbone. SS is in California which is a very labor-friendly state, so I don't know why they're not scared of fines/punishment by the state. We are not making minimum wage when there are no jobs available shift after shift.

SS - runner

[ In Reply To ..]
so did you find a decent place? I'm so burnt out on this industry and this is the worst company by far I have worked for.

Similar Messages:

Jan 25, 2011

Some accounts freeze the SS client when using the cc: search, what the heck do you do since others go right into the cc: list with no freezing, no problem..................... ...

Jan 15, 2011

How would you Softscripters rate Support on a scale of 1-50? Is it just me or would y'all think that after 8,000,000,000 occurrences of the same issue they would have figured it out and done something about it. ...

Apr 17, 2013

One crappy dictator after another. Poor sound quality and ESL. I want somebody who can talk clearly. ...

May 08, 2015

What goes on in India should stay in India. All that is there is horrid, absolutely a sin to ask anyone to make sense out of any of that. It is NOT English...surely NOT as I know it...nor anyone else. Believe me...I worked with an East Indian and she could not understand them either. Total waste of time. This work should be given triple pay and NO count for errors. Lucky anyone tries. ...

Feb 13, 2012

For surgical scrotal support, doctor says " a scrotal supportee was left in place." I have googled this, looked in Stedmans GI/GU, surgical and equipment books. Cannot find. I would like to think scrotal supporting, but she definitely says "a". Has anyone heard of this? Thanks. ...

Mar 23, 2010

OMG, what a horrible time I'm having. This pay I'm not even averaging my minimum. All around the country again. What happened to lock down? I thought I sent 2 reports to QA but forgot to mark the QA box. Not my fault for the blanks but according to what I've been told, if we just can't understand the dictator, we have to send it to QA. MOST of the work I send to QA they can't get either, but its counted against us anyway. W ...

Jun 07, 2010

I know there are a lot of comments on here about M-modal being horrible and I have to definitely agreed, it is the only VR I have used so nothing to really compare it to but cannot do many more lines per hour than I transcribe (usually about 275 lph or so), anyone willing to share how much they do on M-modal and how long the account has been on VR? Just my curiosity since I don't seem to make any progress in increasing my lines per hour. Thanks in advance. ...

Jun 08, 2010

Hey everybody, I just needed to vent a little bit. I started my first day on my first job, and it went absolutely horrible. I was using the Emdat InScribe platform, which seems easy enough, but they have sooo many templates that the doctor should be using and isn't. My first few reports were okay, but then everything went downhill. I'm supposed to use the templates, but half the time, I had to erase 3/4 of them because it wasn't what he was saying. The wrong templates would load, ...

Jul 13, 2011

I have read these boards for the past 3 days, ever since I received word my pay would be cut...again...and that upper management was changing...again. I read through the MedQuist board last night, and then worked this morning. What a horrible day at work I had, the sounds of everybody grumbling in my ears, making me wonder if I should look elsewhere for work. My production was at an all-time low, by my own fault. Then I saw the company board this evening, and read throug ...

May 24, 2013

Starting rates range from 5- 5.5 cpl for transcription and 2–2.5 cpl for VR editing. This has become unreal. ...

Jan 03, 2014

I would just like to say that Nuance is ABSOLUTELY HORRIBLE! If you are thinking about working for this company, DON'T! Second, I was wondering if anyone knows who I can call about my pay check. I was lead to believe that everyone got paid on 12/27/2013. That would have been my first and ONLY pay check with them as I quit a week after I started, but I have yet to recieve that pay check. I need to find out when they plan on paying me for the absolutely absurd training that they have you do a ...

Jan 11, 2014

it's not just foreigners. :p ...

May 19, 2010

Sounds like "horrible pincer repair" ? ...

Dec 02, 2010

Since I got laid off from Webmedx in September I've been on unemployment. I tried to work for Alltype and couldn't do it. The pay was alright but the support was awful, they just threw me into the job with no training, hardly any information on my accounts, no contact whatsoever from supervisors. I didn't even know who my supervisor was! Has anyone else had a bad experience with them? I worked 2 days and quit. No QA feedback or anything. I don't know if I can MT again. I' ...

Mar 14, 2011

HEART: Normal sinus rhythm. No S/L tympanus murmur was ordered. TIA ...

Apr 10, 2012

Here's a good one for the day. Just got hold of an Asian dictator, who proceeded to whisper and mumble through the whole dictation, with another American dictator standing right next to her dictating. Can you take a guess which doctor I understood more clearly? I'm sooooo sick of this screwed up mess!!!!! ...

May 30, 2012

Is it just me or has the sound and tone of most reports become almost unbearable? I adjust everything and have two headsets and the sound still is not as good as it was before. ...

Jul 09, 2012

Absolutely the bottom of the barrel today...terrible dictators and one after another after another short reports. Line count will surely take a hit today. ...

Feb 12, 2014

Nuance is horrible for giving references needed for new job but should have figured. Now they are holding me back from getting another job how nice, glad they can manage ti pay their bills but hold others back frim doing the same!!! ...

Jun 10, 2014

Let me preface this by saying that I know that ultimately this is what we're here for, to train the systems to understand every dictator. With that being said, has anyone else noticed that some of the dictators who have been purely straight transcription for years (while all of their colleagues are on speech wreck) are now on speech as well? These are doctors that without several paragraphs stored in your expander program, there is no way you could understand what they are say ...

Dec 22, 2014

Mickey Ds and I was SO happy. Well, I do have panic disorder, but maybe all these years what I thought was panic was something much more serious. I had all the symptoms of panic, but it would always start with the heart pounding. I am on something for anxiety and still my heart has been pounding. I am probably going to have to quit my job as bad as I hate to. I LOVED getting out and seeing people, making new friends (even met a guy!), but there is not one job there ...

Mar 13, 2015

out so thin that everyone only gets a couple of them a day lest we go completely insane, or at least pay a good hourly wage while tackling it, and still spread it around thin. It's beyond horrible. Of course the other solution would be to have a meeting with the worst ones, let them hear what we're hearing, and try to coach them on even halfway trying to speaking clearly if they don't want a million blanks, but that'll never happen. I also love the ones w ...

May 31, 2015

I quit with NO notice 3 months ago and sent a scathing resignation letter, the BEST thing I ever did!!! The letter I wrote was completely accurate, reason why I probably did not receive a response. I am so grateful I was able to find a job 5 minutes from my home paying me an hourly rate of $15.00. Does not sound like much but considering that my salary had steadily decreased with "Screwance", it's awesome! No stress, no crappy emails letting me know I made an error, ...

Oct 12, 2009

You must be fingerprinted and tell them what you've been doing since the day you were born. Whoever said it is just a cursory background check was lying to us. ...

Feb 28, 2011

I tried to listen to the file provided for an orthopedic test for a job with Documed. It was a horrible recording. Forget this! ...

Oct 14, 2012

Seems like it just happened overnight. Wasn't this bad yesterday. Sounds like they are talking through a big old thick sock. ...

Jul 17, 2013

Search doesn't seem to be working. I see the ad for WordMed.Biz has 14 negs. Is it a fake ad or a horrible company. TIA. ...

Sep 15, 2013

I begin to wonder if the reports of them sending the good stuff overseas and leaving the junk for us are true. Honestly, today nothing but horrible cell phone or who knows what audio and 15 minute long non ISR by new dictators who are bad too, and the ISR ones have such awful audio the time it takes to figure them out is redonculous. My line count is a joke and they want OT? Not if I continue to get this crap, thank you very much. ...

Dec 15, 2014

Most of the dictations I'm getting sound raspy and crackling, with sound weaving in and out. I'm so on edge from straining to hear, I can't wait for this to be over. ...

Jun 23, 2015

nm ...