A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Keystrokes - any info - MT looking

Posted: Nov 29, 2011

Does anyone have any info on Keystrokes benefits? Their ad mentions different platforms. Can you make your line counts? Is there plenty of work? How is their QA Department to work for? Is there decent pay? Is there schedule flexibility?

There are hundreds of posts in the archives. - me

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not looking for old info - mtlooking

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looking for current info, not "archived" info. Things can change.

A lot of the "archived" info - EXKSER

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is only a month or two old...

My experience. - FormerKSMT

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When I was there in '10, NOBODY could afford the health insurance, PERIOD. The only insurance anybody carried was dental and vision.

The account I worked on was incredibly overstaffed, so we frequently ran out of work. That is why I and several others left.

I didn't work in QA so can't answer that, but I think the leads on the accounts do the QA.

Pay was 0.08 per line, and that was after a pay cut. I don't know what it is now.

There is no schedule flexibility, which was a big gripe of my coworkers.

The only real PRO point I can make about KS is that they pretty much leave you alone to do your work. At least yearly for the past 5 years the company has screwed up the payroll, causing people to bounce checks. ("We changed banks" is the excuse every time, which doesn't make sense at all when you stop and think about it.) Also the management is HORRIBLE, incompetent and unprofessional. Most of them are relatives of the owner, which of course poses a huge problem. The lady in HR who does the hiring is the exception to the rule -- very nice and professional. Don't let that fool you though.

Also the management there posted phony items to this board frequently (it was obvious), which really turned my stomach.

I would never go back there unless it was the absolute last resort.

Other side of the coin. sm - Happy at Keystrokes

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I am happy at Keystrokes and can add some things to the above post.

I agree that the payroll issues are frustrating and happen about once a year. However, they are never more than a day or so and I have learned to adjust my payments to make sure that there is no issue. I also have learned this with banks as they make mistakes also, but much worse. In August, my bank posted my mortgage payment twice (on automatic payment), which I could not afford. It took until LAST WEEK to get it back in my account.

Here are some facts about Keystrokes:

Not everyone makes 8cpl. I make 9.5 cpl, after the pay cut. The pay cut was 4% and their pay is still higher than most of the other MTSOs. I know that their VR pay is higher than most, although I do not use it yet (and hope not to any time soon).

Not all accounts are overstaffed, although I do hear that some are. I think that TAT demands from customers drive this. I am not making an excuse for them, I just feel that it is happening everywhere. My account has a good schedule, and I get my lines in.

On some of the accounts, the leads do QA as part of their job. For others, there are QA people that do QA. I think it depends on the account.

It is true about schedule inflexibility on the account I am on, but I have few friends that work on other accounts, mostly ortho and clinic, that have flexibility. Not in radiology or HIM though.

The managers are not all or even mostly relatives of the owner. There are probably 25 managers and secretary-like people, not including lead transcriptionists. I know that the owner and her husband are there, her sister, his sister and her sister-in-law. No other family, not even close to "most" managers. I find the managers to be knowledgeable and competent, and they do seem to be getting better people in those positions. That is not to say that a few of the people who left were bad; I have not found any truly bad managers there in several years. I also believe the Lead Transcriptionists are the best, but I may be biased because I am one

They do not send any work offshore, which is important to me.

They keep their accounts, with very few leaving during the years I have been there, and they get new accounts on a steady basis. I know of at least 10-15 big accounts that they have had for more than 8 years, including the one that I am on.

I love, love, love the Chartnet platform, which is owned by Keystrokes.

The insurance is HORRIBLY expensive, but I think that is going to be everywhere now. The newest one is not expensive but it doesn't cover anything. I couldn't afford the other one but am fortunate to be covered under my husband's policy at his job. It is an exaggeration to say that NO ONE could afford the insurance. From what I was told, over 100 people have and had the insurance but they need to have over 250 on it to qualify for a great insurance like Blue Shield. I do have the vision and dental.

The benefits are good. I like having 401k, and PTO is important to me.

Most of all, they are not Medquist. I hope that they never sell to them.

This is just my opinion: I think that the people who were or are not happy at KS are very vocal and then there are happy people who come on and gush on and on, which is just as bad. No company is perfect including KS, but when looking at what else is out there, I realize that I have it pretty good. I do not discount that others may not have had a good experience, but mine has been good.

Respone: ChartNet, relatives, lost accounts, insurance - FormerKSMT

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ChartNet STINKS! I know because I have used it. I have never, ever seen a more timewasting platform in my life!! If you think it's wonderful then obviously you haven't worked on many different platforms.

Even a cursory glance at the staff/management roster reveals SEVERAL relatives of the owner on the payroll. It's obvious from the surnames.

When I and several others quit KS, they had lost 3 accounts in the past month that I was aware of and probably many more.

I said that NOBODY I KNEW could afford the health insurance. And I talked with over 30 people about that, so that is a pretty good indicator that it's not affordable for many folks.

You are wrong about the relatives and Chartnet is a great platform. sm - Why are you so hateful?

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What do you mean by staff/management roster? The people mentioned above are the only relatives; I did verify that today with someone in the office who laughed at the question. Surnames? There are two with the T last name and 1 with B, so I don't see where you get that.

Chartnet is the best platform I have worked on, and I have worked on many. It is not Chartscript; it is Chartnet, so maybe you are confusing them. If you worked for them in 2010, you did not use it as accounts were not put on there until 2011.

Why are you spreading lies? Three accounts?!?!? They have not lost three accounts in the last 2 years total.

They have lost more than 3 accounts - EXKSMT

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They have lost several accounts. Like you said, you don't work on them all, so how would you know? They also try to hide the fact when they do lose accounts. I worked on a large account and from this particular account the lost 4 different subaccounts over the course of 6 months! There were lots of others in the last 9 months to a year as well.

You forgot one relative - EXKSMT

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A daughter of the owners works there as well and she is a real "prize".

The owners do not have a daughter, so you are really don't know - what you are talking about

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Just like the rest of your posts, this one is B.S. too.

If you knew anything about the owners, you would know that they are too young to have a married daughter, as you stated stated in another post, and they have one son.

I never stated they had a son - EXKSMT

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You must be confusing me with someone else. Yes, they do have a daughter old enough to be married, and no, they aren't that young.

No, they do not have a daughter and they are early 40s. sm - Geesh

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You really don't know what you are talking about. I know how old the owner is because my younger sister went to school with her, and her husband is a few years younger.

They have a college-aged son, although I do not know why that matters.

My bad - it's her daughter, not his... - EXKSMT

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She does have a daughter, confirmed it when I talked to her in the office yesterday. Had to call about something they owed me. Early 40s is not too you to have a married daughter...

You have the wrong company. The owner of KS was not in the office yesterday. sm - KS Lead

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and she does NOT have a daughter, married or not.

Settle down... - EXKSMT

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I didn't talk to the owner yesterday, I talked to the daughter. Now, are you stalking the owner and now know her whereabouts at all times? Most certainly was Keystrokes I talked to.

You really don't know what you are talking about. She only has a son. - Why the weird lies?

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This is really weird that someone is saying this. Neither of them has a child other than their son and no one has a daughter that is a lead, not any of the leads are related to anyone as a daughter. This is strange. Are you thinking of the right company, the one in Illinois? Is there another Keystrokes? That would explain some of the strange posts that I see because the posts are often the opposite of what I have experienced for over 10 years!

Keystrokes in Yorkville, Illinois - EXKSMT

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I have never heard of another Keystrokes, just the one I used to work for. This lead confirmed to me yesterday that she is the owner's daughter.

Flat out wrong - Random

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If a lead told you she was the owner's daughter, she was pulling your gullible leg. Hard. With the other nonsense you believe, it's no surprise you fell for that, too.
The owner of Keystrokes /Does Not Have/ a daughter.

And I should believe you because? - EXKSMT

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Since you say she doesn't have a daughter, I have to believe you? Whatever. She does have a daughter and I don't know why everyone has to cover it up...

How about a name then? - Random

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You are claiming the owner of Keystrokes has a daughter, who is a lead there. Several others have said you're wrong. The burden of proof lies with the positive claim. In other words, prove it. Got a name for this 'daughter'? Even a first name? Initials? Any objective evidence whatsoever? If not, then why would anyone believe *you*? Especially when you've got an obvious axe to grind with KS.

would love to give you a name - EXKSMT

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But, we are not allowed to post names on this board. In the past, even initials have not been allowed, or account names...

However, I don't care if you believe me or not. Just because people don't like something doesn't make it false. I also don't understand why its a big deal that she has a daughter, unless this is supposed to be a big, dark secret. The whole thing is weird. I have no ax to grind, they finally paid me for what was owed to me 6 months ago.

I find it interesting how people take anything said about a company so personally. It is no wonder people start calling "suit".

Eyes rolling - Random

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It's not a question of me believing you. Nor is it a question of not liking it. The simple fact of the matter is that you're wrong. That's all. There is no coverup. There is no secret. You're just wrong, that's all.

Several people have told you you're wrong, to no avail. You're the one making it 'weird', by insisting that she has a daughter. And the weird part is your own apparent obsession with KS. Heck, you've made it part of your handle here, that makes it clear you have issues with them.

Tell you what. Try holding your breath and stomping your feet awhile. Maybe that will help.

Wow, just the type of reply I would expect - EXKSMT

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From a KS suit. I really don't care whether you believe me or not. You belief or disbelief doesn't make it any less true. It is a shame that someone could be so embarrassed to say that they have a child though...says a lot about the integrity of Keystrokes.

Have a great night.

I will - Random

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Oh, I will have a great night. Because it starts at laughing my tail off at you. Not only are you manure-filled on the subject of the non-existent daughter, now you're suggesting that I'm a KS suit. That's hilarious!

They do not have a daughter and they are young. - Long-Time Keystroker

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I usually don't post here, but had to lagh at the ridiculous posts with this topic.

Several years ago, they used to have holiday parties for everyone at a sports club and kids were invited. Their SON was the same age as my daughter, who is now 18. The last one was probably 7 years ago, when they went national. The parties were fun, and I miss them.

I have been with Keystrokes for over 10 years, as have many others. I have been there through the growth, through the growing paains and have always known that they would be huge one day. The one thing that I can tell you is that while they are not perfect, they really try to do what's best for their employees and their customers. Anyone can bash them all they want, but I have been there a very long time and know how much they care. If you ever met the owners or the people in the office, you would know this. It is terrible to see them constantly ripped apart here. You have a right to your opinoion, but it is not right to constantly harp on something to the extreme that many do on here. It seems like the same few people over and over, which is sad.

I am not management, although I have been asked to be a lead. I don't have the desire to deal with so many people on a daily basis; I enjoy the solitude of working from home and keep my family and work separate.

I just don't understand the constant negativity about every company on tis site; it used to be a good resource and supportive. Now it is cut throat.

Not EVERY company, just the bad ones. NM - FormerKSMT

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NM

I agree with you on everything, but the haters will be out in force. sm - All three of them

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xx

LOL!! - loveit nm

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xx

3? Take another survey and see how happy - everyone is.

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nm

I know for a FACT there are more relatives - Oneismylead

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You LOVERS can sugar coat all you want! I'm still employed there and my lead is a relative!! Well, if "lead" is what you want to call it. It's more like just the title so they are able to cherry pick the work!!

You must have a close relationship within the office, because whenever I try to call, I can't get a voice on the phone EVER!! Getting a returned phone call is like trying to get my 9-year-old son to take a bath!! It doesn't happen! I've been with this company for 9 months and am actively looking to get OUT!! Worst communication and other words i am not allowed to say on here!!

There are no leads that are relatives. You are wrong. sm - Lead MT

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Sorry, you are wrong. There are no leads who are relatives. The only relatives, not that it should matter, are the receptionist, the accountant and director of operations. That's it. No others and not one who transcribes, so there would not be a cherry picker in the relatives. I have been there a long time; the only other relative was the owner's father many years ago, and her sister took his position when he retired.

Voice mail? I have someone answer the phone 99% of the time when I call. I do not call often, but if you do get voice mail, hit 0 and someone will pick up.

Sad that you air your unhappiness here rather than going to the company to see what can be done to make it better. They do work with people. I am tired of seeing on here the impression that they are so horrible and before you acute me of it, I will tell you I am not a suit, but I am a lead MT and happy to have a great job with a great company.

You need to wipe the brown off your nose - Disgusting

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I know my experiences with the companuntHaw dare you try and say otherwise! Just because some people might get preferential treatment doesn't mean everyone does!! They might be good to who they want to be, but we all do not get that kind treatment. Of course Leass will get special treatment and it sounds like you have more than anyone.

Have you been drinking? - Appalled

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If you transcribe like this, you would not have a job anywhere. This is not spelling police. This is drunk patrol.

haw dare me? HAHAHAHAHAHA

Typical KS brown nose - MEAN - nm

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nm

From your posts, they don't have the corner on being mean. - youcandishitoutbutyoucanttakeit

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xx

You go girl! - KSMT

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nm

WRONG! KS does not answer phones and NO - returned calls.

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You must be part of the office or management. Everyone knows KS is a bad place to work for. It depends what day of the week it is. Expect constant changes. I was a lead there and was told by top management that leads can cherry pick AND take the work away from transcriptionists which I never did. When I stepped down as lead, I was threatened with loss of job and changing my hours and that work would be taken away from me. I have had 2 leads cherry pick and leave the long dictators and long reports. I have had a lead take the work away from a PM transcriptionist to get her to quit.

Accounts are over staffed which makes it hard to get vacation time or make quota.

If you don't like reading negative posts, I suggest you staff off of MT Stars where everyone has the right to an opinion.

I meant stay off - nm

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nm

There is at least 1 lead - EXKSER

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I left not too long ago and my lead was her daughter, although she has a different last name (married name maybe?) I don't believe she actually transcribed, spent more time sending nasty emails about things that were not relative to the account. She also loved to call me at 9 am and asked me why I wasn't working, when I told her time and time again to look at my schedule and see that I didn't start until 1 pm...

Yeah, there are relatives that are leads!

Similar experience as FormerKSMT. - In addition...

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Encountered one QA and one snippy team lead with nasty, arrogant attitudes. So glad to be gone. Would never return.

Dirty company!! MTs have no work but lead transcribes 50 reports - Nocherrypicking

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You KS lovers try to say leads don't cherry pick, HA! That's why when work is low and we are scrambling to get a report here and there, the lead finished with 50+ reports for her shift? Another example is the lead only gets the easiest dictators, same 2 dictators, all the time!! Go try to sell your story to the ones who don't know any better because those of us who work there Do know better.

Management protects their pets. It's a proven fact!! If you cross their pet, your days are numbered.

I was a lead and ENCOURAGED to cherry pick - AND take work away when slow.

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Very dirty and under handed company.

Why I'm not surprised. - FormerKSMT

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Actually I had forgotten about the leads cherrypicking; thanks for the reminder.

I heard about and witnessed that myself.

It seems that KS is too cheap to pay their leads what they should be paid, so they tell them that they have carte blanche to cherrypick the easy stuff to get their line count up to make up for it.

KS SUCKS!!! Big time.

LOVE KEYSTROKES - LOVEKS

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Wow, people are so hateful and hurtful on here. Keystrokes is a good company. Give them a break! If you don't like it, then you know what you can do about it. Give someone else the job that you don't like. For me, I am very happy to be at Keystrokes. Quit complaining, at least you have a job!!

The truth hurts - EXKSMT

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Typical management post. Some of us don't work there anymore for the reasons stated above. Sorry if the truth hurts you feelings. You are free not read posts if they bother you that much!

Typical and predictable. If someone is happy, they must be a suit. - not really surprised

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I am not management, have no desire to be management and am not the person who wrote the other posts. I am, however, another happy Keystroker.

If you don't work somewhere, why would you be so nasty over and over again? I am sure that your new employer will be your next target.

Trying to WARN other MTs. - FormerKSMT

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It's quite simple: A company as horrible as KS bears warning other MTs about so they don't make the mistake of working for them.

The KS posts here were mostly favorable until last year; that's why I went to work for them. IF that is any indicator, they have definitely gone downhill.

LOVE KEYSTROKES - LOVEKS

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This is hilarious: "Sorry if the truth hurts you feelings. You are free not read posts if they bother you that much!" Sounds like someone needs a refresher course in speaking English!!!! HAHAHAHAHAHAHA!

Big deal; "to" omitted. Just an oversight. NM - FormerKSMT

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NM

That's against forum rules; may result in banning. NM - FormerKSMT

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NM

Banning - LOVEKS

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Banning for doing what?? Telling you the truth! Learn how to type and speak before you post!

Truth? - Random

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Truth? From you? You're the one who believes Keystroke's owner has a daughter, who works there as a lead no less. I'd say you have a tenuous grasp on the truth, at best.

LOVE KEYSTROKES - LOVEKS

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Good one, "Random" - LOL!!!

Why is everyone so afraid - EXKSMT

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Why the big cover up over the owner's daughter? I don't understand why everyone is spun up about it. Is is supposed to be some big, dark secret? Sorry, but the cat is out of the bag, and she does have a daughter who is a lead.

Thanks for your "random" misinformation.

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