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Flexing at Nuance - blondie

Posted: Dec 28, 2011

I work for Nuance. I cannot remember the specifics regarding flexing rules because usually as long as I'm in the vicinity of my lines/hours, I will not bother flexing. Well, this pay period is not even in the vicinity of having hardly any hours/lines. I am going to have to flex. Remind me please, did they change it or is it still flex whenever we want or are there certain times? I know last year one team lead had said only certain times but I don't think it pertained to all accounts. Is anyone clear on this?

To my knowledge, there is no rule.... Sm - Old Woman

[ In Reply To ..]
about when you can make your hours up, as long as they are made up by the end of the pay period. This is the final week of Webmedx, so any time will most likely need to be made up by midnight on Friday. Remember this week will generate a short check.

Flexing.....again and again. - NTS MT

[ In Reply To ..]
I don't think their is a rule, but I don't remember the work being so scarce either. Six months ago I would be happy to see an OOW situation, knowing I could easily work late to make up lines. Now I dread signing on because I know the work is just not going to be there anytime. Meanwhile, they are still hiring.

flexing - pookbina

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I remember when I worked at Nuance and you were supposed to check with your supervisor before flexing, as if you log on and you are not scheduled you could take work away from a scheduled MT.

There are rules about flexing. - sm

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I asked my TL because I'm critically short on hours this week due to OOW. My particular account is closed to US MTs at a certain time and other accounts are as well.

Some accounts allow for flexing at any time of the day or night (my friend who works at Nuance).

I was told that "they" understand we won't get in 40 hours during the holidays. Still, that doesn't help my paycheck.

I would just ask your TL, IF you can reach him/her.

flexing - pookbina

[ In Reply To ..]
Really I am glad I don't work there anymore. I heard they just had a big cut and it seemed like I barely could meet their hourly line rate expectations. I kinda thought they had that fixed so you would go faster all the time, so they could get more out of you. I will give them credit though, on training and things like that I did get pretty good training and I had a very sweet trainer who was professional. It was a LOT better on that than Soft Script, which even though pay for them was a little better I found them to be very poorly managed.

What do you mean 'final week of Webmedx?' Is Nuance keeping Mtec? - Confused

[ In Reply To ..]
Okay, so Nuance bought out both Webmedx and Mtec. So you're saying that Webmedx ceases to exist? What about Mtec? What do people who graduated before it changed ownership do if they need to contact the school for some reason, references or help? Do they still exist under the new ownership? Is everything still the same, same instructors and staff?

I don't know about M-TEC....sm - Old Woman

[ In Reply To ..]
As far as I know, that will remain the same, but if you have concerns because you are a student, I would definitely contact them and find out what is going on. With all the changes afoot, I would not take anything for granted.

Who owns/manages the school now? - nm

[ In Reply To ..]
Is it owned by Webmedx or Nuance, or who?

Nobody knows - nm

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nm

Nuance owns it now...nm - QAmomof5

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.

Oh, thanks. - nm

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nm

Why don't you ask your team lead instead of posting here? - just curious nm

[ In Reply To ..]
nm

She probably can't get in touch with her - like a lot of us there. nm

[ In Reply To ..]
.

flexing - pookbina

[ In Reply To ..]
I thought my TL at Nuance was fairly easy to reach, maybe things have changed. Unlike Soft Script where you might not get any kind of response.

I can't get in touch with her...sm - blondie

[ In Reply To ..]
She took off for Christmas/New Year's, and she does periodically check in and monitor the q. I could prob email her, but there is not telling when she would answer. It usually takes her a few days if ever. I did decide I would ask one of the Super QCs who was working last night. She said if we run out to ask our TL if its okay if we get on and make up time before we do.

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