A community of 30,000 US Transcriptionist serving Medical Transcription Industry

With the QC bonus now making us miserable - about our quality of work

Posted: Aug 07, 2013

I'm curious as to why Nuance would do this? Why would they give QC a bonus and make ours so darn hard to acheive? Why would they allow QC to continue to make up bogus errors to only make us look really bad? I think I know. If they show their clients that the US based MTs have worse qulaity than the India based MTs and are more expensive, they could switch over 100% of their client base to India and get rid of all of us and the expense of having us like future Obamacare insurance, P/R taxes, WC ins, etc. Our TSMs don't give a damn because they can still manage India. Just my intuition on this. What they are doing appears to be so dumb business-wise, it's hard to believe they are still in business by making such dumb decisions. But they are not dumb, not at all. It is all very deliberate. Stacking the cards against US based employees to lower their overhead.

*quality - sorry :/ No message - proofed

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x

I would tend to agree but... - NuAnon

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I do think there is something up for sure, but if they wanted to get rid of the US MTs why are they placing ads to hire US MTs and QC?? They would just have adds for India or the Phillipines right?

edit drafts-qc making us miserable - peaceout

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they need us to make these drafts all e-mode and correct before they can send them offshore!

Yep that's why QC/QA ramp up - NuAnon

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Their trying to get VR to "learn" to a greater degree which means a more consistent editing process, explaining the 100% QA/QC system they've put in place. Once we are all editing the same way, making every word count, VR will learn.

Agree with Peaceout - sm

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Train the equipment and keep a full staff with a lot of MTs quitting, have to hire to fill the void. Or,possibly to show that "see we tried and tried to hire but they all quit or aren't any good". Remember, there is always a reason for their actions. They don't do things haphazardly.

Not a chance India MTs have better quality... - me

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as a whole. No way, no how. I absolutely have to give them credit for doing work that isn't in their native language (something I could *never* do) but there are nuances (pardon the pun) to American English that I just don't think most ESL MTs are ever going to get. Kind of like that "corrected" QC report someone recently posted on the board - pt had gone to beach and was playing with a pail (or something like that) - "pail" was changed to "pale" by QC.

Nuance says they have an MT quality bonus because a experienced and good MT who is looking at Nuance as an employer would think "yippee."

They have the QC bonus to ensure that Nuance will never have to pay another MT bonus - fewer QCs, I'm sure.

Best solution would be to drop all bonuses, quick the unbelievable nitpicking, and get back to the business at hand which *should* be providing accurate reports in a timely manner. Worrying about whether or not a comma is appropriate (which I think is subjective a lot of the time) is a waste of everyone's time - MT, QC, and client.

note to self - proof before posting - corrections

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"an experienced" MT, not "a experienced."

And "quit" nitpicking, not "quick."

UGH!

Wow. (edited: this is in response to NuAnon below) - MT

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""An MT who was put out of work because Nuance was taking over her hospital applied to Nuance for a TSM position with a view to transitioning to QA. The recruiter explained the QA compensation and incentive plan to her. She said it doesn't seem fair to be so harsh on the MT's, aren't you trying to help them to be better? That is not the point, replied the recruiter, the point is improving the drafts. We want the drafts to be perfect before we offshore the accounts. That is what we have been doing this whole year, perfecting the drafts. (well hahahaha, we know about that... but anyway). The goal is to have 80-90% of all work offshore by 2015."

I couldn't figure out why they would make such a stupid business decision (bad morale, QA over-editing, etc.) but it all makes sense now. Also why they are training/using offshore QA.

check out mymt.me on FB - anon

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Just saw this posted, you have to look at Laura Mann Bryan's post and expand it to see the comments. It is not verified, and passed on anonymously, but it would explain one possible reason for what is going on.

EXACTLY!! Thank you!! - NuAnon

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This is exactly what I figured was going on!!!

Post on mymt.me FB - Anon

Sent to me anonymously. "An MT who was put out of work because Nuance was taking over her hospital applied to Nuance for a TSM position with a view to transitioning to QA. The recruiter explained the QA compensation and incentive plan to her. She said it doesn't seem fair to be so harsh on the MT's, aren't you trying to help them to be better? That is not the point, replied the recruiter, the point is improving the drafts. We want the drafts to be perfect before we offshore the accounts. That is what we have been doing this whole year, perfecting the drafts. (well hahahaha, we know about that... but anyway). The goal is to have 80-90% of all work offshore by 2015."

I wouldn't believe a word that fb page says - MT

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I thought we were not supposed to advertise other mt sites here. Anyway, this is just a way to get people to look at that page so she can get 4 pp for as many people as possible. SCAM

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