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Did any QCs attend the "metrics meeting" today? - Just wondering what your thoughts were...


Posted: Jul 23, 2013

I don't know if I am going to like this program.....am I alone?

What are metrics meetings? - ??

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How do they affect MTs?

They do not affect the MTs, at least not - sm - QA2

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as far as I know. The metrics OP is referring to was what they call a metrics meeting to know what our QA score in QA is and our LPH, etc. We are supposed to be starting to get bonuses to based on our reports in Fiesa and it is a meeting to know all the details about that.

Actually the bonus certainly will affect the MT - already seeing a huge uptick

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in bogus "error" scores. I got a 0.25 deduction for using a comma instead of a semi-colon, which in this case was totally subjective and the comma was actually the better choice.

This "bonus" for blanks is BS. I thought it was just QC getting a blank bonus. Are you saying QA will be getting it too? If that is true, we are all in serious trouble, as QA seemed to be much more consistent and fair than QC. If QA is getting bonus for blanks that will certainly change everything for the MT.

This sounds ominous for the MT, just what we need - more QC garbage. NM

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xx

Not QC, but would like to know more... - NuAnon

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It sure would be nice to know what we are in for from the MT side.

Agreed. Please spill QC people. NM - Annie

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xx

Not going to answer this - BUT

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I will say this....all you MTs who don't look at Fiesa should REALLY start looking and asking for reversals if they see something wrong!!
Just a friendly "warning."
I look. I ask for reversals. I am ignored. - So I assume it is about to get worse?
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Your post sounds horribly, horribly ominous.

QC has already hit hyper-drive the last month or so, I don't even want to think about it getting worse than this.
If they ramp this up, TSMs are going to be BURIED - in reversal requests. Yeah, this is gonna work
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I don't think this new method should be kept a secret from the MTs. We should be allowed to know what kind of Heck Storm is about to come raining down on us.

Nuance is just too sneaky about everything they do.
Not going to answer, sounds like a threat - anon
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Sounds like a threat to me, friendly warning. You know what you can do with FIESA? Yeah, I thought so
Sorry you feel that - Way
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It wasn't intended as a threat. Just a heads up.
Appreciate the heads up, really, but a heads up - for what? Just a hint even.
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I already cringe every time my e-mail bell goes off, just knowing it is probably a FIESA alert and lately that little bell has been dinging on an hourly basis.
You know what *I* would do? - see message
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I'd shut that little ring-a-ding bell thing OFF!! ROTF!!
Now there's an idea. Sounds like ignoring FIESA - may no longer be an option though.
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It would be lovely if we were provided a wee bit of information.

Why implement some new "metric" without informing the little worker bees about it?

I think Nuance gets their kicks setting us up to fail.
Sure they do. It's in their nature. - no message
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no message
Thanks for the warning - NuAnon
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Sounds like they are going to start to clean house, from the lowest scores up.... wonderful.
What "warning?" Her message was too cryptic - to glean any useful info. NM
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xx
This new QA thing seems to be a way for them - to transfer the bonuses
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From MTs to QAs. So yay. Great. They now get bonuses for nailing us even more, and it is up to us to "challenge" everything because it probably pays off for QA to overreach, especially if they think the MT is not going to bother challenging FIESA. In the last few days I have had probably 200% more errors than usual. I have spent way too much time poring through them, getting angry, and challenging, some successfully. I can only say I am glad I am not a QA. At least we are not given bonuses as MTs to "gotcha" our counterparts. Must be kind of a dirty feeling. No doubt this is a disgusting idea some suit had who doesn't know anything about MT or QA. Demoralizing.


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