A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Why am I supposed to call the job hotline - exasperated


Posted: Nov 11, 2010

and get a ticket number for NJA when they neither answer the phone nor return my calls.

We were told not to call them for NJA - Use QCare

[ In Reply To ..]
I was told that all NJA tickets should be requested via QCare on MQCentral after the RTL called to dig up more work and none is found.

You are supposed to file a QCare ticket. - Also, they changed the

[ In Reply To ..]
phone number, but I don't know what they changed it to or where to find that number. They were getting too many calls everytime DQS goes down. QCare was created because too many people calling for NJA. Plus, they want to deal with the tickets at their own sweet time (my experience).

Qcare is worthless too - NJA Queen

[ In Reply To ..]
Seriously, do the CCMs or the RTLs see the tickets anyway? I always get back a response in less than 5 minutes that my ticket has been resolved. Resolved means that MQ finds me work, not sending me an email. Stupidest system ever.


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