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Struggling with quality - DFRSB

Posted: Jul 14, 2014

Is anyone else struggling with quality. I just can't keep up with the 99.6 and now 99.7. I am on my "Written Performance Management" and know I am on the chopping block. I am honestly hoping for unemployment and going back to school. Would be nice to know I am not alone....this is too stressful!!!!

I was on PM for 5 to 6 weeks! - dnr

[ In Reply To ..]
Nothing but piddly stuff of no consequence. Remember, 2 minor inconsequential punctuation/grammar/etc. errors causes failure. Although, now that they lowered it to 99.5%, it will now take 3 minor errors to fail. Wheeeeeee

If it had been 99.5%, I would have been passing all audits.

99.7? - DFRSB

[ In Reply To ..]
I am under the impression that it is 99.7 to pass now?

Just changed back a few days ago to 99.5 - Backpedal NM

[ In Reply To ..]
nm

Haven't been informed yet!!!! - DFRSB

[ In Reply To ..]
Well that is good news! I wonder when they are going to let my team know? LOL That is at least a little more reasonable!

It was in the e-mail - from Shaw about

[ In Reply To ..]
about the Battle of the Blanks BS
"In an effort to add additional focus on decreasing the overall blank percentage to our customers, while maintaining a high quality standard, the quality score requirement going forward will be changed to 99.5."

found it...went to my "junk" folder! Thanks! - DFRSB

[ In Reply To ..]
So much of the company emails go into my junk email...I have to figure out how to change the settings!

On PM for forever now... - anon

[ In Reply To ..]
I was put on PM in Jan. So started my 6 months of PM good behavior clock. Should have been off in 3 days, but got dinged again 2 weeks ago. So... my clock starts again. Another 6 months of waiting for the ball to drop. Yippy.

Been on since April.... - DFRSB

[ In Reply To ..]
I hate the living in fear...afraid to check emails and see failed audits...my next stage is the "final." Oh boy!!!! If they fire me they will be paying for my unemployment! LOL

No, not alone, not by a long shot! - Teardrop

[ In Reply To ..]
Shucks, I've been on PM for a year now. Nothing in the last 30+ years, now CCM's are handing out Corrective Actions like they were paper plates at a picnic. Today I got my 2nd "final." I was pretty candid with my manager, and told her I thought it would be a shame for M*M to lose me because we're now just people on paper. I just want to get the most out of my insurance and PTO before it happens, but that can't always be orchestrated perfectly. Keep heart, God never closes one door without opening another. Just remember to talk to God about your trials. He hears your groans, but He still wants you to come to Him and ask.

Thank you for making me not feel alone... - DFRSB

[ In Reply To ..]
and the kind words!!! We are really being "bullied!" Problem is it is not helping...it is making us nervous and disheartened. You are right...people on paper. Sad thing is we know so much...and get paid so little for it. When it comes down to it I don't think it will really be easy to replace us. Who in their right mind would go to school for editing knowing how little we are paid! I do pray that there is a light at the end of the tunnel for all of us! Thanks again! :)

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