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Lost our "interim" QC - Figures...

Posted: Apr 05, 2011

Got an e-mail over the weekend that our interim QC had been sent back to MME. She was helpful, informative, answered the phone, answered her e-mails, was really on the ball. I will miss her!!!!

Same here. - Old part-timer

[ In Reply To ..]
My e-mail only said something about her not being our QC for the "foreseeable future". I was wondering if that meant she was fired, but perhaps she was just sent back to MME.

She too was very helpful and would send out FYIs every Friday with a lot of really helpful info. I'll miss her.

gonna miss her - anon

[ In Reply To ..]
Got the same email. Wonder if we had the same person. She was great! Always had an answer almost immediately as soon as I sent email, always answered the phone cheerfully and very, very, very helpful.

must be nice - sm

[ In Reply To ..]
Helpful e-mails, answered the phone cheerfully, responds immediately...

In this region, you call CCM or QA they will talk about ya, for sure.

North Region - Probably same person

[ In Reply To ..]
I bet we're talking about the same person. She had the same first and last initial. I could just cry. She was so helpful & cheerful!

Quality coach.....sm - mb

[ In Reply To ..]
I'm going to miss her, too. She was nice and always answered my emails, not like a certain CCM who is always MIA and NEVER, I mean NEVER answers any of my emails.

Now I'm certain we are talkiing about the - same person

[ In Reply To ..]
I thought I was the only one who wasn't getting e-mails answered. Or phone calls...

No, you're not alone....sm - mb

[ In Reply To ..]
Seeing as we are her "wonder-"ful team, it seems like we'd have great communication, but unfortunately it's all one-way.

Feel sorry for the CCMs - Old part-timer

[ In Reply To ..]
I think I have a wonderful CCM who takes time occasionally to have conference calls, but she is occasionally difficult to get e-mail replies from. If I have something I need to talk to her about, I phone her and quite often, she answers without me having to leave a voice mail.

I feel sorry for the CCMs because every time they get somebody to share the work burden with them, that position is subsequently taken away and everything gets tossed back in their lap. The CCMs are just like the rest of us - being asked to do more and more for the same money.

why on earth would you feel sorry for them - shookie

[ In Reply To ..]
They get the bonuses we used to get by overstaffing our accounts and allowing us to run out of work. Awwwaahh, poor little CCM with the big bonus. When they are held to the quality standards that we are and their pay gets CUT like ours did, then I might feel sorry.

I hear about these bonuses, but - Old part-timer

[ In Reply To ..]
Is it true? How much of a bonus? If it's anything like they give us, it's not worth much. Not to mention their job is expected to be 24/7. They're supposed to live and breathe Medquist. Not for me. No way.

expected to live and breath.... - that is us!

[ In Reply To ..]
My CCM goes on vacation like 5 times a year and never answers e-mail on weekends or evenings. I think we are the ones on the 24/7 expectations.

I was sad to lose her too. - nm

[ In Reply To ..]
.

lost mine too - demoralized

[ In Reply To ..]
Lost mine, too. The only helpful one I've ever had. Now have someone who calls herself a quality improvement specialist and gave me my first ever critical error on her first day and more major errors in 2 days than I've had in my 3 years of employment. The critical error was a format error for not pulling in a mandatory standard on an op note with mandatory headings. I have it in writing that I should never do that. I'd send it to her if I could bring myself to care. The major errors were things like "this" instead of "the" patient. It just gets worse and worse. I'm busy applying and sending out resumes.

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