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Lost account - Nicki

Posted: Apr 04, 2015

Just heard that we lost one of our biggest accounts because of TAT. I'm sure this means no more overtime, probably will be running out of work a lot too. Too bad 'cause I loved all the overtime.

Whereabouts was this - account?

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East, North, South, West?

Lost account - Nicki

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North.

The one with over 470 late reports this morning? - north

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group 3, backlog report by MC?

Lost account - Nicki

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Yes.

How were you notified? - I work on this same team/POD

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whatever you want to call it and I did not get an e-mail about this. It would be nice if she let us all know. This really stinks because my Friday shift was spent entirely on one of the other accounts (which I hate) and when she would send out the backlogs I couldn't understand why I wasn't getting work from the account you are talking about. Looks like that is what should have happened, I would have been glad to help the backlog but I can't if they don't send the work to me.

Lost account - Nicki

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I was told about it by an email sent to me today by my supervisor.

Could it have gone overseas? - sm

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I've been told by super once that my primary dropped MM because of TAT issues, but it turned out they just moved it overseas. I have access to global manager. If you email the hospital name, I could see if she's tell you the truth.

Its pretty simple... get rid of the pods - the old sup never had this problem

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Before the pod mess, the old sup could call or email stating the accout was behind and the MTs were like sharks on blood. Now, its demand OT because we have all slowed down due to the multiple accounts, demand we change our schedules because they force us to work slower and therefore have more gaps in coverage, and then treat us like such a pile of garbage... oh well!

LOST ACOOUNT - LONGGONE

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Just curious, why can't you just say which account it is?

MMC in NJ? - nm

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x

No, that's in group 1, not the late group. - nm

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x

I still see it - anon

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I still see it on the log that MC sent out today; of course with late work in it. I also see we are back on mandatory overtime starting tomorrow through 04/13.

I still see it too - maybe it will take some time before - it is actually gone-NM

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??

OMG, I can't take anymore mandatory OT. - nm

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x

Any information on - what effect this will have?

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Did her e-mail mention say what if any action would be taken? Obviously there will now be a lot less work. Just wondering if people will be moved. I work on this account too. Still can't believe I wasn't notified. Just wondering if I will be moved or if we can all expect NJA this week. Thank you for letting us know about this since obviously HDSM didn't feel we all needed to know. Just because it isn't my primary (if we even have those anymore) I still work on it

Lost account - Why no OT?

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I don't think I have ever worked on that account, but I am curious as to why you say no more OT. Wouldn't they want it to catch up? BTW, why couldn't it have been sent to India. Again, it's the MTs fault, not MM! Jerks all of them!

We were offered OT and starting tomorrow we - are on mandatory OT

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Nothing was said that we were in danger of losing this account. We were told overtime was approved during the week but I can work on this account and was not getting work from this account; makes no sense. Why work OT when this account needs help if all the work I get is from another account. Crazy!

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