A community of 30,000 US Transcriptionist serving Medical Transcription Industry

ASR productivity statistics rant - MTatMQ

Posted: Oct 25, 2011

Regarding ASR productivity statistics, measured in ines and hours. If the goal is to minimize the difference between gross and net LPH by decreasing inactivity length, then instruct all dictators to stop eating, talking to others, pausing, etc when dictating, and stop telling me to limit my time spent researching in one instance and then in another I'm being told to use the multiple resources available--you can't have it both ways!

Regarding total mouse clicks: Get real! If I'm already exceeding LPH, why do you care? Obviously this is efficient for me.

Regarding total inactivity length: This is the real world and I am working at my home and sometimes things happen. For the person counting mouse clicks, I am not a machine an therefore there will be inactivity!

Lastly, telling me for questions to reach out to my CCM. What a joke. I am not a customer and believe me, I don't think my CCM really cares about me!

Thanks for listening. Please no harsh criticism, this was just me venting for the week.

could not have said it better myself......nm - coolbreeze

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Exactly! Reason I am suspicious. - Adios

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If this program can track all our movements click by click, makes me wonder how they are counting lines for our paychecks.

I know this is a learning tool, but just blew me away. I would like to have a tool like this for management. After all, we are just trying to help them be more productive.

Time for new contracts.

Call me suspicious, too, but... - Grammy

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I have tried to eliminate all distractions and really grind but it seems that I produce the same amount of lines as when I don't work as hard. I don't get it. I know I am probably being paranoid but with this company, I have good reason to be.

Track your lines, compare with other line cts, look at the - payroll documents you are paid on. SM

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It is pretty simple, really. Just addition. Go look, it will help you know what is going on.

What????? nm - Adios

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You can look at version of the document you are paid on. That will tell - you what you are being paid on in SM

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each document. If there is something that doesnt make sense, you can ask specifically about it. You dont have to rely on I think, I feel, it seems to me. You can ask a specific question that may get answered before a more vague complaint is. Just seems to me if you are familiar with the documents you are paid on, you will have a better idea if, and how, you might be being taken advantage of.

Version of document? - Adios

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Version of document you are paid on? I don't understand what you are saying. Where do I look and who do I ask the specific question to? I really, really want to ask specific questions, so if you can direct me to the version of the document I am paid on, I will definitely follow through. I just don't understand what you are talking about. This sounds foreign to me.

Again, where do I find the version of the document I am paid on?

Thread 1/2 way down that you posted to. Under Ok here is what I do... - explains the payroll doc & how to find.

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Okay, looked at both - Adios

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Pulled up my check on Ultipro, pulled my line count on DQ for same time period. Way off. Any ideas why that would be? Showing as piece units on Ultipro. Shouldn't this be lines?

I have no idea. I havent been here that long myself. Time to start bugging - people til you find the one that SM

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can explain this to you. But at least now you have specific questions you can answer, you are not just going on what you think may be going on. You have hard proof. Time to start emailing, many and often. You know what they say about the squecky wheel? I have found it to be true.

In Documanage, select one day and in the report type pull down - click detail and then run report. That SM

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will show you the individual jobs for that day. Click on a job and then on job view, click payroll. That is the document that job is paid on. At the bottom is the calculation of how that job will be paid. Just simple addition, really, easy to understand. I think you will find the actual calculations pretty straight forward but what happens from there I am not sure yet. But the more familiar you are with all aspects of how you are paid, the better questions you will know to ask when asking management about what is going on.

You can look at version of the document..... - corkie

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Not trying to be mean here, but with the Q's underhanded history I don't trust anything they do and you state "you might be taken advantage of." In case you didn't know or maybe being taken advantage of doesn't pertain to you, that's all MQ has done for the last ++++ years, don't ya think?

Besides do you really know how their computer programs are programmed?? I'm not an expert on the hardware aspect of computers by any means, but any computer program can be adjusted/tweaked by programmers.

Also, I think Adios was just making that as an aside comment and not meaning that she/he couldn't find out her line counts.

enuf said - if ya want to flame, go ahead if it makes ya feel better - it won't bother me.

to Adios and SM - you can look at version of document..... - corkie

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oops, sorry to both -- didn't read posts further down and didn't realize that Adios is looking for help on line counts.

The fact of the matter is that getting an answer to anything from anyone at the Q is like pulling teeth and when you do get a reply it's vague or it's left you more confused than you originally were. That is why a lot of MTs who find this board do come here for help because it takes forever for anyone to get back to you -- that is if you're lucky to get any response at all. It is very disheartening as when it comes to your pay of course you want to know what the heck is going on.

Facts are facts - the Q doesn't care about our concerns.

No, I agree with programming statement. - Adios

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I do know how to pull up my line count, know how to look at my paycheck.

I am just suspicious about what is counted in the line count. Like you said, we don't know what their programming "counts."

I do look at my most amazing paystub. That in itself should be illegal. And I do pull up my line count.

But like others have said, my line count puzzles me.

Now that I have questioned all this, I may be without insurance soon, as it has been brought to my attention I am not hitting the minimum to meet the benefits requirement.

I so agree about pulling teeth. I emailed human resources and now they have forwarded my email, meanwhile suggested I contact my cm to get answers.

I don't know why I don't just give up, but it just does not seem right. I can't seem to let it go until I at least get some answers. This is America for God's sake.

With payroll document, you can SEE what is counted, what is there - to be suspicous about. As bad SM

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as it might be as far as line count, it is right there. You see what how the count is arrived at, you have the total lines at the end of the payroll docuement and you can go and verify that that amount of lines is what is on your statistics and what you are getting paid. It is right there. I dont understand what there is to question. It is all on that document.

What is there to be suspicous about, from above, is a - question. Should end with ? not a period. nm

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Have you ever looked at a payroll document? Easy enough to track lines - apply your rate and compare to paycheck.nm

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That wasn't my point though - Grammy

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I do check my line count often and, of course, check my paystub. What doesn't make sense to me is that even on days when I have awesome reports and don't get distracted, I still have the same line count as on days when I have horrible reports and don't grind as hard. I don't think they would be stupid enough to rip us off again but you never know.

suspicious x2 - me too

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Some days I feel like I'm really going strong and can't wait to see my line count - only to find it's about the same as always, which is just keeping my head above water. I honestly feel like lines are being shaved off not only to pay us less but to also keep cracking the whip over our heads. Sometimes I wonder if they have management meetings to discuss how to lower the morale even more than it is.

It is easy to see when they are shaving lines. That happened at - another MTSO I worked at using DQS SM

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It was right there on the payroll document. All your pay info is on that document. If you are unsure, c&P the body of a document into Word. Then run a character ct on it. Next, you could even d/l the headers and run a character ct on it. Divide your character ct by 65, which we all know, is your line count. Then go to Documanage and pull up that same job, go to payroll document and compare what Word line ct versus what MQ line ct is. My last MTSO was stealing lines from the workforce and it was easy to see, when someone finally just took the time to look, really look, at a payroll document. From what I can tell, MQ may be a lot of things but they seem pretty straightforward to me about how they figure your pay. Take it from one who has been cheated and taken advantage of and lied to. Seems to me the issue is whether the dictators are one you can make money on. If you have to spend time relistening, slowing down the speed, etc, I dont know that anyone could make a living doing that, even with straightforward pay calculation.

MQ really does this? Why do they need these stats??? How I wish - shortcake

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I knew how long I actually have before I'm thrown into all this craziness because that is the day I'm out of here if I'm not already. I'm hoping that I'm safe till the end of the year. Oh how I wish that email said I was laid off rather than MQ was taking over the world....I am in such denial that the only thing I do at this point is punch in and out (very degrading when you work at home PRODUCTION). I have never visited MQ Central and don't know anything else about this company. Unfortunately it is so different and even more ridiculous than when I worked there a few years ago. You have every right to vent about this report. It just seems like such a waste of time and just something else to make their "valued MTs" feel more inadequate.
Unbelievable.

Shortcake, I am in denial with you...sm - wasHappymt

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Former eTrans here too. I wish my crystal ball was working these days and I knew how long before the bottom falls out. I want my old company back!! :( Did your supervisor from eTrans stay on? Thankfully mine did. I really like him (big clue there). Good luck to you, and if you run across a great company in the meantime, clue me in!

ASR Productivity - Former MT

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Stupid me used to actually try to improve my productivity report. Then 1 day a light came on, why if I was constantly getting fewer mouse clicks, less "inactivity" time, and doing everything I was basically supposed to do, wasn't my pay going up? Never did figure that one out. And, when I did eventually start producing a bit more my line rate got cut....didn't take me long to see how far in the toilet I was with the Q taking over. A little over a year after they acquired my company of 9 years, I left....no long an MT, but my bills are getting paid with a little left over!

bravo, very well said - just want to work

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nm

ASR productivity - cr

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I'm glad to see I'm not the only one guilty of using a sinful number of mouse clicks, and using too much time making sure the doctor's name is correctly spelled or the correct instrument is being inserted into the report. Since the reprimand, I'm trying very hard to use only the keyboard functions, but I find the process so much slower than just clicking through. This whole minute monitoring has made me feel so unappreciated and uncaring about a job I used to take pride in.

Absolutely agree. This is one "tool" I wish they - would abandon.

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Not helpful in any way, only makes me angry and feel even more like a loser. I, too, tried to reduce mouse clicks and inactivity time to show "improvement" on this stupid report. I saw no change and certainly no more money on my paycheck.

Counting mouse clicks is absurd. I think I'll start just - randomly clicking my mouse - sm

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for no reason, whenever I'm backing up to re-listen, or researching, or sitting there with no work to do. It would be interesting to see just HOW HIGH I could get my mouse-click count to go! If it's possible to start getting astronomical mouse-click numbers that way, maybe it's time for a contest - to see who can get the most mouse-clicks in a pay period.

Randomly clicking mouse - LOVE IT! - quit

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I left MQ almost 2 weeks ago, and I got that first ASR report the week before. I turned on my MQ computer yesterday just to see if I could still get into the email, etc. There was another ASR report in my email. Geez!!

These reports are the absolute prime example of micromanaging on Earth!

If I was still working there, I'd definitely join you in a contest for the most astronomical mouse clicks count. Your comment made my day, thanks ;)

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