A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Lack of important communication - anon


Posted: Oct 22, 2013

There really needs to be a change in the level of meaningful communication.  A couple of weeks ago all of a sudden, there were no status updates.  It went from 2 a day even on the weekends to nothing for a week.  When I finally got one, the supervisor explained they were trying to determine how the work flowed without the status updates.  If I was a supervisor, that would scare me because it sounds like they are looking at ways of having less management personnel.  But, I am not a supervisor, I am just an MT so my thinking, is wait a minute, I am not a child, just tell me what is going on so I know what to expect.

The other communication issue has been with my accounts.  I was on an account that was being sent over completely to India so I was switched to another account.  A month later, I was told I would be temporarily placed on my old account due to quality complaints.  Okay, then two weeks ago, I noticed that I was getting next to nothing from my old account.  Never told anything like okay, you are now being switched back or anything like that.  Today in the email from the supervisor that gives the "report card" there is just a side note that people who had been working on the old account will have time to get their line counts up since they were recently switched back.  I am sorry but I do not think it is too much to ask to be kept informed of what is going on and what I can expect  when I show up from work.  What account is my primary?  That is important information.  Should I expect updates, ever?  Yes, important information.  What is a reasonable length of time to expect a response on a PTO request?  Again, important information.  Vent over, for now.

My 2 cents worth - Info lady

[ In Reply To ..]
I put in my resignation yesterday mainly because of things like you said. Between the lack of communication, not being alerted when the client has a high backlog of reports out of TAT to see if you can log in extra, being Fiesa'd to death and their not responding to correction requests for incorrect counting off, I've had it. I found a better position that pays more and is weekdays - better benefits too.

I'm so jealous! Wish I could find a better company. - mt2

[ In Reply To ..]
In the 5 minutes I've been reading this forum, you are the 3rd person who is quitting Nuance. I wish I was joining you. Hopefully.....I will soon.

You can find better..... - Inquiring mind

[ In Reply To ..]
Visit the job boards here as well as MTDaily - between the 2 places that's where I found the company I'm going to start working with as soon as my notice is worked out.

Not switching companies because--sm - anon

[ In Reply To ..]
I hope to leave the MT field all together within the next 12-18 months. I am just rolling with the punches until then. Next May I have a big bill paid off and after that, I am just going to try and hold on for a little while longer to build up some savings. If I were to lose my job before then, I am not really sure if I would look at another MT job and just try to swing things the best I can. I am ignoring FIESA, working my schedule as I should but I am also not bending over backwards. The other stuff is aggravating but I can hack it for a little while longer.

That's what I do....ignore FIESA, work my schedule only, nothing more but.... - mt2

[ In Reply To ..]
I'm struggling. I make enough to cover my bills (husband has an income), but I cannot stand sitting here listening to this crap day in and day out for a lousy 4/line. All the extras like searching for patients/doctor names/cities, etc. is time consuming. On my off days, I leave blanks. I have never been so bored in my life. I can retire in 7 years, but I'm about ready to find anything - even cashiering in a grocery store sounds more interesting than this crap.
You just took the words right out of my mouth!....no message - LoveMT
[ In Reply To ..]
no message


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