A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Experienced users of Emdat Incribe - Needing info


Posted: Mar 04, 2012

The company I work for just switched to the Emdat/Inscribe platform 2 weeks ago and as such we are still adjusting :-)Things have worked fine so far, but when trying to download dictations after logging in, I keep getting the same message..."There was a problem downloading the file. Would you like to retry?" (Of course I have, but it never loads.) The dictation tries to load (I see it in the green bar at the bottom) but never makes it. Other MTs have had the same problem today but a System Restore to yesterday apparently fixed it. Not so on my computer. I also did a System Restore but still have the problem. Has anyone else ever experienced this problem and solved it? Thank you so much in advance. I have searched Emdat's Knowledge Base and manual but it does not address this. Would love to call Help Desk but of course they are not open on a Sunday :-) The editor on the other side is at a loss as well.

I would try adjusting the - EmdatQA

[ In Reply To ..]
antivirus/firewall settings.

call emdat - dk

[ In Reply To ..]
I would suggest calling Emdat. They can direct you to the right technical person. It sounds like an "electrical" problem at the other end of the client's SMTP server. I had this problem too when I used Emdat in the ChicagoLand area.


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