A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Question about Bayscribe and Windows 7 - Frustrated

Posted: Apr 04, 2014

Hello.....I have been using Bayscribe on my old desk top PC with windows XP and IE-8. IT works fine. I recently purchased a dell laptop and was told by my MTSO that bayscribe would work on windows 7 but not 8....so, I specifically asked purchased the laptop with windows 7.

But the IE on this new laptop is IE-10....so after much research, I found that this could be deleted, which I did and now I have IE-8 on this new windows 7 laptop.....

BUT.....I still cannot get the AUDIO to load. the report (job) loads and I can type a report, but cannot get the AUDIO......anyone encountered this problem with Bayscribe and know of a fix? Please help? I am stumped and frustrated.....ready to call Dell, but afraid of what I will encounter at their "call center" cuz I am sure it is offshore with ESL customer service/IT techs and I will certainly get even more frustrated.

HELP...................PLEASE?

Bayscribe - and IE

[ In Reply To ..]
If your IE is 64-bit, Bayscribe audio will not work. You need to use 32-bit. Hope that helps.

Wow....thanks for quick response. - Frustrated

[ In Reply To ..]
I thought I had read something about this 64 versus 32-bit....I bet that is it...Now I need to figure out how to get the 32-bit on my laptop....Thanks again.....gonna see what I can find out about 32-bit.

:-)

I run Bayscribe on Windows 8 and Windows 7, both 64 bit. sm - Wish I could help

[ In Reply To ..]
It seems like when I first try to use Bayscribe on another computer, I have to mess with the foot pedal set up, but it has been awhile, and I cannot remember what I did. Hope you figure it out.

Interesting..... - Me again...

[ In Reply To ..]
You are able to run bayscribe on both windows 8 and windows 7, both 64 bit. Do you use internet explorer to connect to bayscribe? Do you know what version of internet explorer you are using? Again, I could log onto bayscribe but my audio wouldn't work.... Still trying to figure this out, havent heard back from my email to my MTSO, but gonna call my Dell tech support in the morning, as I purchased the 3 year's worth of support with them. Will see how that goes. :-) Again, thanks for your input....

I run both on IE 11. I used to work for OTI using Bayscribe sm - Wish I could help

[ In Reply To ..]
and they always said it wouldn't work with Windows 8, but I work for another MTSO who uses Bayscribe and she said it worked on Windows 8 and I went ahead and tried it. That being said, it does act a bit wonky at times, adding in extra letters at the beginning of a word sometimes, but spellcheck takes care of it. Does your player come up and just not play, or does it not come up at all? I am thinking it is probably something simple, I just don't know right offhand what it would be. Back when Bayscribe first started, I was working at MDI and you could actually talk to the Bayscribe guy to help you, but I don't know if he helps anyone anymore or not.

BAYSCRIBE issues with windows 7 and IE - good nights sleep has helped frustration.....

[ In Reply To ..]
Yes, the bayscribe screen comes up with a new report, but the audio player does not come up and of course no report to listen to..... :-) One suggestion above was to be sure my IE is 32 bit....but I have tried to download the IE for windows XP and it wont let me. I wonder if there is a way to just copy/download the IE-8 32-bit program that I am using on my PC and load onto my laptop? Can program files be downloaded from one PC to a laptop?

If your computer has 64-bit, 32 should be there too - SM

[ In Reply To ..]
I had that problem when I first installed Bayscribe. I use Windows 7, IE9 and 32-bit. Maybe click on the start button and see if there is another IE there. I use 32-bit, so there is another IE icon that says 64-bit. Anyway maybe it's a problem with popups. When I asked support from my company to look at it, they disabled all of my add-ons and popups in order to get it to work, could try that. Hope this helps.

thanks for the input - feeling better today

[ In Reply To ..]
I can only find one IE in my start menu and I also looked at the programs listed in "my computer"......I am afraid i have messed something up and ready to contact dell help....Yuck....I hate having to do that...

Bayscribe, Windows 7 and IE8 - sm

[ In Reply To ..]
I just went through this not to long ago on a new Windows 7 32/64-bit computer.

Bayscribe will work with either Internet Explorer 8 or 9, but it *must* be the 32-bit IE version, not the 64-bit version.

If you're running IE8 or IE9 with the 64-bit version, you already have the 32-bit version but just don't know it.

1. On the start menu, go to "Computer" (towards the right hand side). Then, click on your hard drive icon (usually the "C:" drive), and this will bring up your File Directory.
2. Click on "Program Files (x86)" to open it.
3. Then, find "Internet Explorer" directory and click on that to open it.
4. In the list of files, find the file called "iexplore" and RIGHT-click on it. Choose "Send To" and then "Desktop (create shortcut)".

This will create an icon on your desktop for the 32-bit version of IE8 (or IE9, whichever you are using).

You will have to use this icon for opening IE in order to work in Bayscribe since it will open the 32-bit version. Don't use the IE icon on the taskbar at the bottom as this will open the 64-bit version by default.

to SM thank you so much..... - No jobs tonight, so playing with my new laptop....

[ In Reply To ..]
I will give this a try. I was wondering also.......i am using this new laptop while I am setting all the stuff up on my wifi connection to my cable internet service. My old PC is connected directly to the cable internet service. Would this make a difference when using bayscribe. Do you know? Ty again.

Bayscribe and WiFi - sm

[ In Reply To ..]
If you're doing what I think you're doing (connecting up a home WiFi network), it should work just fine as long as you have a WiFi capable modem from your cable company.

My old computer used to be hardwired directly to my modem also, but I set it up as a wireless connection on my newer computer and Bayscribe works just fine.

Good luck and I'm glad I could help you out a little bit. I know how frustrating it is and I wish that there had been someone around to help back when I was tearing my hair out over these things :-)

finished tearing hair out, now tearing my eyebrows out. - bonnietx

[ In Reply To ..]
Just kidding...trying to be mellow about this. By the way, to SM, I now have my desk top icon for IE-8 32 bit, but still cant get the audio box to come up on my bayscribe screen. I get the job and a blank text screen which allows me to type, but no audio.

And I have my new laptop set up on my cable company wifi system. still no luck getting audio.

now here is a crazy a question. I have not installed my infinity USB foot pedal yet. COULD THAT BE CAUSING THE PROBLEM?

and I have installed express scribe that I use for my few local doctors that I transcribe.....and it works fine.

Again, thanks for everyone's input and words of encouragement. I am determined to get this thing up and running. :-)

WiFi and Wireless - BH

[ In Reply To ..]
I have WiFi and I was told my ATT U-verse is wireless. I believe Nuance was the company that had Bayscribe. I was told by Nuance that I cannot have wireless. Now will companies that say "no wireless" let you type for them if you have WiFi?

Another clue regarding bayscribe, Windows7, and IE - getting closer to solving this.

[ In Reply To ..]
Someone asked me if the BayscribeClassObj add on is enabled.....but when I look under tools, this does not show up in my add-ons, so I cant enable it. MMmmmmm....Now how can I get this add on? Or why is it not showing up in my tools under manage addons?

Bayscribe/windows 7/IE 8 issue resolved.... - Totally Embarrassed.....

[ In Reply To ..]
I am soooooo embarrassed. I was so focused on the 32-bit Internet Explorer and Windows 7 switch from XP, that I totally failed to realize that I had not downloaded the "productivity tools" for Bayscribe to my new Windows 7 computer. I am usually much more on the ball that this and apologize for all the posts here and begging for help to solve my issues......BUT at least I learned something this past few days......I need to remember to clear my mind and start at the very beginning when trouble shooting computer issues.....Yes, stop thinking and start at the beginnin, LOAD THE SOFTWARE, then look for glitches. Probably would not have had any glitches if I had just installed the program. OMGoodness......embarrassed is not really the word for what I am feeling right now....I need a Bayscribe for Dummies manual. But I will never forget this situation. Thanks to all of you that offered advice and encouragement. I am going nighty night now and begin anew tomorrow. I sure do love this board and the wonderful people who take time to help some of us "dummies" :-) :-)

Similar Messages:

Nov 15, 2011

Is Bayscribe platform compatible with Windows 7? Thanks very much!!! ...

Jul 01, 2014

Do any of you know if Bayscribe works with Windows 8? I need a new computer and I want to make sure it will run. Thanks ...

Aug 22, 2013

HOW TO COPY AUTOCORRECT FROM WINDOWS XP TO WINDOWS 7 ...

Aug 05, 2011

Has anyone ever wanted to work for a company that only used Windows XP and you had Windows 7 but could virtually move to XP mode? Could you download their software on the XP mode side and get it to work? I had a job interview where their software only worked on XP. I thought I could do that, but I had to also have Word 2003. I only have 2010, but it has the compatability pack for 2003, BUT the client's software couldn't differentiate that. If I maybe bough ...

May 14, 2014

Anyone using ShortCut for Windows with Windows 7 or 8? ...

Jan 31, 2015

I've done this before with no problems but for some reason I can't figure it out today. . . I want to copy my Stedman's Electronic Dictionary from XP to Win 7. I don't know why I am having problems with this . . . I copied my Stedman's electronic surgical words, abbreviations, etc., about 6 months ago just fine using my thumb drive. I don't have the original discs with me. Any help would be appreciated! ...

Nov 28, 2011

Wondering which companies use Bayscribe? I worked on Bayscribe for a short while and loved it! Would like to work on another Bayscribe account and want to know where to look. ...

May 06, 2014

I updated to IE10 from IE9 and now the QA marker won't work. Anybody know what to do to get it to work? Anybody working on Bayscribe in IE10? I key in Alt-Q and the marker comes up, but when I press enter or okay with the mouse, the box goes away and no marker in the text. I can go in an uninstall the update if need be, but I was hoping this would work. TIA. ...

Dec 19, 2014

No 12% pay cut after all and more info for people who were not audited at all the first week of this plan. ...

Jun 12, 2015

Hi, I am very new to Bayscribe and I was just informed that when I am in ADT that I need to type A to pull all info on patient .. Am I just not seeing it right? Where to I do this... I am getting not response from QA .. Just was told that when I am in ADT to type A. I guess I need a step by step how to on this ...

Oct 13, 2009

How do I transfer my Shorthand to Bayscribe word expander. ...

Nov 12, 2009

Been with LM for quite a while. Work used to be plentiful but now has been drying up over the past month. Anyone else on their Bayscribe platform having the same problem? Notice that they are doing SR and wondering if some of account is being sent in that direction?? Please feel free to send private e-mail. ...

Feb 23, 2010

Problem with audio downloading on Bayscribe. Rebooted x20, replugged foot pedal, etc. Don't know what else to do. Help anyone. ...

Sep 28, 2010

...

Jan 26, 2011

What are your feelings about Bayscribe's automated speech recognition program? We have been using it now for 2 or 3 months..personally I think it sucks ... ...

Jan 27, 2011

Quick question with Bayscribe. On the manager's end, can routing jobs be set up for each individual MT without our knowledge? TIA ...

Feb 17, 2011

I just found out that the company I work for is going to start using Bayscribe next week. I never heard of it untill now. I currently use Word with my own word expander. Does any one know if it is productive and easy to use? ...

Aug 29, 2011

Any information you can shed on this would be helpful - never used it before. How would you rate it? ...

Sep 04, 2011

I started with a company using BayScribe. I have a rather unusual problem. The BayScribe expander will not function in the document. I can bring it up via Control F3 and can add entries, but they will not expand. When my machine is entered remotely, that user IS able to expand, but within the same session, I still cannot expand. I have uninstall, reinstalled, Norton off, IE setting fine. Toggling on and off makes no difference. I have been troubleshootin ...

Oct 01, 2011

Im new on Bayscribe and this accounts have a lot of ESLs. There are lots of times I need to go to the very beginning of a report to proof it Is there a keyboard command I can use instead of having to wait for it to rewind or using the mouse. Its driving me crazy.... ...

Dec 02, 2011

Bayscribe shuts down a couple times a day and I have been getting this message ~ "Malfunction or malicious ad-on caused Internet Explorer to close web page." I'm not sure why this is happening, but I'm thinking it could be a certain key combination that is causing it. Any help on this??? Thanks!!! ...

Jan 11, 2012

Has anyone used both ExText and Bayscribe? Which do you like better? I'm thinking of going to a company using Bayscribe but I'm currrently on ExText. My nerves are beginning to go into high gear. I hate learning a new platform! TIA ...

Jan 28, 2012

The company I work for is switching to Bayscribe. I have heard people say it is easier to get more LPHs with this platform, and I really need the help with my line count. Can anyone tell me what makes it easier to get more lines with it? I am so hoping it makes a difference for me. ...

Apr 19, 2012

I'm a new user of Bayscribe. Sometimes when I want to scoll up and down in the document with the arrow keys it freezes up and I have to use the mouse to move the cursor up. Anyone know why this happens or how to fix it? Thanks! ...

May 18, 2012

Hello all...I'm back on the Bayscribe platform with a new account and haven't used it in ages. My question is, I know there is a Bayscribe page that lists all of the commands, such as accessing the word expander, but I can't seem to locate it. Does anyone have a link to this page so I can copy down the commands? TIA for anyone who can help!!! ...

May 25, 2012

I was just wondering since Bayscribe is a typing platform how good the platform is and are the accounts really horrible? TIA ...

Jun 11, 2012

I know Bayscribe has its own expander, but is there a way to disable that and use Shorthand instead? ...

Jun 21, 2012

There are not as many bells and whistles, but so much easier to use, with basically one screen you are on rather than jumping all over to 10 other screens before doing the report. Wish we could stay here forever. ...

Jun 23, 2012

Having been away from Bayscribe for awhile, I cannot remember the keystroke(s), but can you tell me how, after you highlight a word or phrase, that you can change the case, ie, from lower, to upper, to mixed? Thanks. ...

Jul 23, 2012

I know that Oracle uses Bayscribe platform. Can anyone tell me if this is a good platform. Is it easy to make lines on? How would you compare it to Edit-Script or DocuScribe platforms. I found DocuScribe to be a good platform and user-friendly. ...