A community of 30,000 US Transcriptionist serving Medical Transcription Industry

New-Hire Communication - Just started

Posted: Jan 11, 2015

I just started with Nuance this past week. During the hiring process, I had good communication with the recruiter. During training, there was good communication with the person in charge of my training. However, since my first day on the job, I have only heard from my TSM once, and that was a bulk e-mail to lots of people. Is this typical? I've been reviewing my QA in Fiesa and making notes, but should I be expecting any other kind of feedback or communication?

If you are under my TSM.... - Get ready

[ In Reply To ..]
.....the emails will be coming. My TSM sends out weekly scorecards which include Nuance's metrics---some of which I have NO clue what they are--and the emails are full of abbreviations and I don't know what all those are either.

Regarding the metrics, those emails come with threats--if you don't meet the metrics for 2 weeks in a row, you will be hearing from her and HR because this has to be corrected immediately. I hate reading these because I feel I a being yelled at....MAKE SURE YOU ARE WORKING YOUR SCHEDULE. MAKE SURE TO TRY AND SEND LESS THAN 10% OF WORK TO QA. MAKE SURE YOU ARE MEETING ALL REQUIRED METRICS....etc.

In the same email, reach out to her if she can help you in anyway. It is passive/aggressive. I did reach out to her and she never responded to my email.

I breathe a sigh of relief if there are no emails...it means for the moment I can breathe because no one found an error they feel they need to demean me with and no one is going to beg me to work on an unfamiliar account because it is behind, which I will NEVER do again, because when I have to send to QA, I get paid less.

As the saying goes, no news is good news and in Nuances case, no email is good email!

Ditto above. If it's not that, you'll get - sm

[ In Reply To ..]
stupid BS emails letting you know she's drinking coffee looking at the snow out the window, a full weather report, a rundown of the weekend activities with her grandkids & other such crap I don't have time to waste reading & truly could not care less about.

Are you on the acute care side or ambulatory? - sm

[ In Reply To ..]
If you're on the ambulatory side, I can help with your question. If you're acute care, though, I wouldn't have an answer.

i am on the - acute care side

[ In Reply To ..]
.

There are no sides. Supervisors supervise both types of accounts. - If you are being neglected, likely everyone is.

[ In Reply To ..]
I'm here to tell you, there is only ONE side of MT at Nuance.

That doesn't seem to be so. - sm

[ In Reply To ..]
Enlighten us who aren't in the know, please?
Thanks!

Six supervisors in 5 years, all had both acute care facilities and clinics. - Perhaps they are trying to create some separation.

[ In Reply To ..]
...with their incessant restructuring, but it sure has not been the way it has been to this point. As more of the clinic accounts drop off radar to India, the supes just convert you over to acute on one of their accounts, if you are interested. There seems to be an ever-changing matrix of people and accounts on my team.

There are thousands of us though, so perhaps none of us will ever really know for sure. They are not exactly forthcoming.

I receive very little communication from my supervisor--sm - anon

[ In Reply To ..]
Most emails are group emails with information related to the account or saying oh my, there is a backup, everyone log on now and then later that evening you can plan on being OOW.

If I do receive a personal email from my supervisor, it is generally to address an issue and that is it.

Similar Messages:

Dec 03, 2009

May not be the right forum but here goes - Have any of the MT's out there in MT land ever had this experience - You have a question about a particular doctor, report, etc. and IM or Email someone, trainer, QA, boss, whatever and get absolutely no response and you are sitting waiting for the answer so you can move on or get help or be told what to do next and you wait, and wait, and wait and nothing for an hour. How ridiculous. How do you deal with this? And managemen ...

Dec 20, 2012

Why is that MT's are no longer able to communicate? The past two companies I have worked for, you do not know who works on your account, and you have no contact with anyone other than QA. Just asking. ...

Jul 03, 2014

As an MLS, sometimes I just want to know that another MLS is out there, other than my TSM. Are we allowed to communicate with other MLS's? If you uses Spark, you have to have their address. I really would like to communicate with others on my team but don't know how to do it. ...

Nov 17, 2010

I would like to know if anyone else is having this problem. Over the past several weeks, I have applied to several companies for a part-time home-based MT position but have gotten no communication whatsoever from any of them. It would really be nice if they sent a short email message to all applicants stating that they received the resume and cover letter and am in the process of reviewing them. Some of these companies sound like they really need an MT immediately so you apply ...

Jan 28, 2011

First, let me say this is not an attempt to bash the company--I am just wondering if it is just me or if others' emails are ever returned and/or acknowleged This seems to be throughout the whole company, team leads, payroll, policies about MModal etc. Is this just me? ...

Mar 01, 2012

Anyone else who works for LM in PA have problems with lack of communication between yourself and QA/supervisors? So frustrating! ...

Nov 05, 2012

Anybody notice this. Was she the one let go? I had an email from her yesterday, not a word all day. Very strange, she usually sent at least 2 updates a day. ...

May 13, 2011

As an MT who has recently had a pay cut (or "new pay structure") and has consequently upped my game in terms of trying to get more lph, now I find there just seems to be not enough work to even get the 8 hours a day in. As per usual, when this happens I check on here and many other MTs have the same situation, are even more bitter when they see their company is hiring, etc. I am just wondering why we never seem to be offered any explanation from the higherups, or even a guess as to why this is. ...

Apr 17, 2013

...

Apr 28, 2013

This company has some major problems right now, and clearly has all along by the looks of the posts here. Communication is nonexistent, management is a joke..hostile even. I'd run, not walk, from ever applying here. Seriously. Pay is a joke, and they do not give out raises OR time off w/o a battle. Even if you were desparate enough to apply, you probably wouldn't hear back from them anyways - cuz that's how they roll. Save yourself a lot of hassle. ...

Oct 22, 2013

There really needs to be a change in the level of meaningful communication. A couple of weeks ago all of a sudden, there were no status updates. It went from 2 a day even on the weekends to nothing for a week. When I finally got one, the supervisor explained they were trying to determine how the work flowed without the status updates. If I was a supervisor, that would scare me because it sounds like they are looking at ways of having less management personnel. But, ...

Mar 11, 2014

Today is March 11 - that's 11 days since those of us who USE to work on a large account for OTI went POOF. There has been little to NO communication since then. Since March 4, I have applied for so many job postings, MT - nonMT - employee - IC it really doesn't matter I just need to make $$ and support my family! It is very frustrating that you don't even get a canned answer "sorry, the positions are filled" or "sorry you don't meet our specifications" ...

Nov 17, 2014

Anyone else getting this error when trying to call up ADT? Not too mention upload and download is very slow. ...

May 02, 2011

Some employees received an email reminder that the employee handbook holds changes that everyone needs to look at regarding email and internet use. On reviewing the handbook, they've specifically mentioned social networking and MTStars. I see some of this as necessary for HIPAA caution, but the rest (such as specifically mentioning this site and others) as well as the timing indicate to me that this is more of an attempt to intimidate employees from communicating with each other. QA was ap ...

Sep 02, 2010

Were you hired this year? Which company?? How much per line??? Is anyone paid by the hour???? Thank you. ...

Apr 15, 2011

Just a question for everyone. I accepted a position and was to hear by the end of this week from my manager about doing some training on Tuesday of next week and have not heard one word. I did receive foot pedal, etc. I put a call out to the recruiter who told me my manager was going to contact me, but of course at MQ you always have to leave a message. Is this the norm for new employees????? Any comments are appreciated. ...

Nov 12, 2009

Dear Fellow MT's, Please advice me with some reputable information on how to get started with a company or job transcribing. I've worked in the Medical Field for 10 years now as a Unit Clerk, Telemetry Tech and then doing CNA work since I am a Medical Assistant. I've worked in the ICU, DOU, and Emergency Room for 4 years and then worked on a Cardiology Unit in Telemetry with heart rhythms for another 3 years. Before all this I've worked as a CSS for 3 doctors on t ...

May 31, 2010

part-timers for weekend work anymore? That's the way it was done for years, full-timers for M-F and part-timers for weekends, and it worked great because so many MTs are looking for extra weekend part-time work anyway. It seems to be mostly the bigger corporations, as usual, changing things for the worse here. Is it just the laziness of the HR & management people, not wanting to process part-timers? I suspect a lot of the very-experienced MTs are working at small ...

Aug 16, 2011

Does anyone know if they hire IC's? Thanks! ...

Sep 13, 2011

Does anyone know if they hire IC'S? Thanks so much ...

Nov 24, 2011

TO: Careers At Superior Global Dot Com RE: Public Posted QA Editor Job Opening, Ann Arbor, MI, Posted 11/22/11 Hello, I am emailing to express intent to apply for the Ann Arbor, MI, QA Editor position listed on MTStars, 11/22/2011. I am currently employed full-time with SGS. I was hired into the position of QA-Editor, as a member of SGS' A-Team (the 'best of the best'), two years ago, to an hourly position at $16.50 per hour, 40 hours per week. As we ...

May 23, 2012

Tx. ...

May 30, 2012

Regular full time with benefits or regular full time with limited benefits, what is the difference. Thank you! I am assuming MM benefits are horrible. What's best route to take when working full time. ...

Nov 26, 2012

as employees, yet the MTs are still on production instead of hourly, and the new hires never get any work to do. If they do get any work, it's not enough to live on. They want you to sit there until they have enough "extra" for you to do?? How is that right? There must be some kind of fraud or something legally that I don't know about that can take these companies to task for doing this to people. I'm tired of being treated this way, starving all the way t ...

Mar 03, 2013

Any CA MTs hired recently by Nuance? I know some other MTSOs won't hire CA MTs because of the strict labor laws and NJA rules. ...

Mar 26, 2013

I was laid off from a hospital in November and our boss gave us the name of your company, saying we would be hired on the spot. Why do these places continue to hire if there is no work? ...

Apr 10, 2013

I have never been through a more horrific new hire training process anywhere. This is such a mess and I'm more confused than ever. Already guarded about my decision with taking a job, I'm more than ever regretting this!!! I just want to quit and I haven't even gotten started yet. Will it get better if I can get through all this training? I haven't even gotten to my account yet!! ...

Sep 30, 2013

Does Keystrokes hire IC's? And do they do VR? Thanks! ...

Dec 07, 2013

I've had a job offer with a transcription company..however, my problem is I'm required to have MS Word, version 2007 or 2010,,,no student/teacher/starter or trial editions....and I've gone to Best Buy, E Bay and Amazon. The cheapest I have found to dowload it is $300 !! That's not happening....so, is there a less expensive way ??? If not, I'm faced with turning down this job offer. HELP !! ...

Mar 21, 2014

Does anyone know of any companies hiring and are compatible with my windows 8 computer? I am seeking evenings from 5:30 through 11:30 p.m. and any hours on the weekends, but I cannot find any companies using windows 8. Thank you everyone for any info. Melinda ...