A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Bad communication - hatesvr

Posted: Dec 03, 2009

May not be the right forum but here goes - Have any of the MT's out there in MT land ever had this experience - You have a question about a particular doctor, report, etc. and IM or Email someone, trainer, QA, boss, whatever and get absolutely no response and you are sitting waiting for the answer so you can move on or get help or be told what to do next and you wait, and wait, and wait and nothing for an hour. How ridiculous. How do you deal with this? And management has the nerve to tell us to be more professional.

No problem with Transcend - debmt

[ In Reply To ..]
I would also be interested to hear how the communication is with other companies, but can only tell you my experience. I work with Transcend and am on IM with a couple of people from QA, as well as my team lead, and I never have a problem getting an answer to a question. I may initially get a "just a sec" response, but never have to wait long. I also work one day on the weekend and have never had a problem receiving an answer via e-mail.

Ditto to all that. - Another Transcender

[ In Reply To ..]
In addition, I can e-mail the director of client services for the accounts I work on. She can get in touch with the client to resolve questions; obviously, not in time for me to get the answer by the time I finish the report I'm working on, but we've been able to resolve a LOT of things for future reference at least. For instance, the spot in the cardiac exam where Dr. so-and-so always talks fast and mumbles--what is she REALLY saying there? When we get those answers, we pass them along to the entire team. And then there was the time when, as a direct result of one of my e-mail queries, the doctor was actually asked to listen to his own bit of dictation and his reply was "Heck if I know what I said--leave that part out!"

All this of course is part of the "garbage in, garbage out" theory. If they don't care that they get back garbage, they won't respond. If they DO care about the quality of the product, they WILL respond.

This Transcender has the opposite experience - MT

[ In Reply To ..]
It's good to hear that some Transcend MT's are getting what they need to produce a quality product, but it certainly hasn't been my experience - I'm pretty much on my own in all regards...

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