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Incentive help please! - NTS MLS

Posted: Nov 06, 2013

I really need some help. I am having trouble trying to prove my case to my manager. I have not been receiving my incentives for a few weeks and today I started doing some research to figure out what is going on. Turns out when I enter the dates in fiesa, I show a totally different percentage than what they show when I go to approve my timecard. I talked to my manager and she cannot give me a straight answer. All I need to know is where is it documented about how to qualify for the weekly incentive and quarterly bonus and the date frames involved. I know it is documented somewhere, I just can't remember where. Thanks for the help!

It's under "you're never going to get it" - mt2

[ In Reply To ..]
Not trying to be mean, but good luck with that. Either you slow waaay down to make 100% reports or speed up to make a paycheck. I work for the paycheck. I hover at 98% and could care less. I'm averaging $10-$12/hour and that works for me. Less stress, less headaches.

Hahahaha! - NTS MLS

[ In Reply To ..]
That has been my attitude for quite a while, but today I decided to give my manager a run for her money (or my money). I just need to know where the documentation is. I had been receiving my incentive up until last month and it suddently stopped after I questioned why I did not get the quarterly. My incentive alone was about $400 a month......until it stopped. I need to research this.

I just looked but I can't find the info either. Maybe someone could help ?? nm - mt2

[ In Reply To ..]
.

Yes, I was counting on it too... - and I got it, but

[ In Reply To ..]
As of October 1 my score in FIESA was over 99%, but then what do you know? Come time for the next paycheck, no bonus, score has mysteriously decreased to below 99%, too late to appeal scores, tuff luck, right? Just give it up, they are too organized to fight them, even if right is on your side.

weekly incentive - YD

[ In Reply To ..]
You must have a QA score of at least 99% from the PRIOR (not current) quarter to qualify AND you must be sending 10% or less (after exclusion) of your jobs to QC.

Make sure you're using the correct dates. Last quarter - wannie

[ In Reply To ..]
was 07/01/2013 through 09/30/2013. I was entering the wrong dates based on obviously erroneous e-mail we had received earlier.

Right......but - NTS MLS

[ In Reply To ..]
I am starting to understand the date thing, (which is undoubtedly stupid), but I still want to know where it is documented so I can figure it out. I have been showing about $100 (give or take) on my timecard under "incentive" every week and now its gone and my manager can't or won't explain it to me. I need the documentation....please.

try this - just me

[ In Reply To ..]
I don't know if this will help, and I'm not sure if it's okay to post it, but here goes. https://nuanceevents.webex.com/nuanceevents/ldr.php?AT=pb&SP=MC&rID=9244377&rKey=6bddeba659c9b337

Found this from - recent e-mail

[ In Reply To ..]

Dear Colleagues,

When the lines are uploaded into Webclock on Monday, October 14, 2013 your Q4 QA score will be visible. This score will be used starting on timecard week-ending 10/11/2013 and will be visible and in effect until timecard week-ending 1/4/2014. This is the score that will be used to determine if you qualified for the Q4 quarterly QA bonus. This is also the score that will be used for the weekly production incentive up until week-ending 1/4/2014.

The Q4 QA bonus will be paid out by October 31, 2013. Below you will find details regarding the QA bonus payout.

1. Bonus will be taxed at the rate of 25%

2. The payment will be a live check if you are not set up with direct deposit

3. The payment will be direct deposit if you are set up with direct deposit

4. If you are on Incentive II you do not qualify for the QA bonus. Incentive II includes the following: Radiology, Pathology, Transcription Leads, QC’s, QA Specialists, On Site Coordinators, and US TOPS & Bayscribe platforms.

Attached for your reference you will find the 2013 Quarterly QA Bonus Requirements. These requirements are also posted on the ADP Portal under the “Resources” tab.

Are you sure you're choosing just Post Audit scores in Fiesa - when you run last quarter's dates?

[ In Reply To ..]

Here's the qualifying info. Your TSM should certainly let you know what factor/s are currently disqualifying you.

The Production Bonus (99% QA minimum, based on the previous quarter's score) is calculated weekly (7001 lines minimum/week), paid biweekly with regular paycheck. So you might get it one week and not the next, which I think is actually an improvement over having to get 14,001 lines per pay period, the way it used to be.

The Quality Bonus (99.5% QA minimum, based on the previous quarter's score) is paid quarterly (used to be paid about 20-30 days after the end of each quarter). It's based on total earnings for the quarter, not lines. It's 10% of earnings for 99.5% to 99.9% QA score or 15% for 100% QA.

For both, QC submissions have to be not over 10% and LPH 186 or greater.

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... ...

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