A community of 30,000 US Transcriptionist serving Medical Transcription Industry
to know........ I questioned my TSM about those figures at the end of your time cards, the QA percentage? Mine kept going up and down in HUGE margins week after week. From 1% clear up to 18%, then down to 11%, back up to 25% and on and on and on. So.....I confronted her about it. THIS is what she told me...."I am a stickler for figures and your previous TSM didn't keep a lot. This will change in the upcoming weeks as soon as I get a handle on them. The figures that you see come to us from India as one large figure of the entire company, US AND India. We have to break out OUR numbers from those and THEN separate them out for each individual MT." There is NO WAY they can prove those figures, there is no accurate way to assign them to each individual, and those exact figures are what they penalize you on.
I wrote it down because I KNEW there would come a day when I could tell everyone else about it. So, there you have it. QUESTION EVERYTHING. MAKE THEM GIVE YOU THEIR EXACT CALCULATIONS AS TO HOW THEY GOT YOUR PARTICULAR PERCENTAGES. It's not the TSMs fault....it's a passed down rule but your only recourse is to pound THEM to prove the figures on those times sheets. If they can't prove it, make them take it higher up.