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FIESA - Here's what I don't understand - So frustrated and irritated

Posted: Nov 04, 2013

HOW is it legal to require us to check FIESA daily or several times a week without compensation? Worse, HOW is it legitimate to require us to acknowledge/agree to errors in FIESA that we have no way to verify since we have no access to the voice file and no access to even view the report? It's simply here's this error and how much we dinged you for it, no way of seeing/hearing anything. It's ridiculous and I have never heard of any job anywhere in this country that can require you to agree you made errors that you have absolutely no way of verifying, nor do you get paid for your time to do so, and yet there is threat of disciplinary action for noncompliance if we do not do so.

Way To Check - ScreminYeloBonkers

[ In Reply To ..]
I know, all the extra time spent without even being paid, and the small amount of pay during production. Crazy, crazy, crazy ridiculous! In regards to checking and verifying reviewed report and any errors, there is a way, however. I don't know how long you've been with the company, but this should have been covered during new hire training. You can verify the errors (listen and/or listen to audio) by going to EditScript and then presing Shift + Alt + >. This will take you to page in which you can then easily go to specific dictation simply by typing in job number in the field that says job number.

My work is in BS, so I can't do that. But thank you. nm - So frustrated and irritated

[ In Reply To ..]
x

My platform is EBTXT and......sm - LoveMT

[ In Reply To ..]
I was told there was a way for me to see my completed report final draft after it was submitted to the client, but I still cannot do this. I followed the instructions and I get an error message stating the file "no longer exists" or something to that effect. However, I highly doubt that being able to see my completed report to compare it to the corrections in FIESA would help since EBTXT has no way for the MLS to listen to the audio for the reports. QA can listen to the audio. QC can listen to the audio. But, the MLS does not have that capability for this platform.

I hate even looking at FIESA. I know that some of the mistakes/corrections are actually errors made on my part, but there are some that are very questinoable, things that I definitely do not think I did, but there's no way for me to prove it and trying to get any kind of correction reversal without some kind of documented proof is fruitless. I'm to the point where I just don't care anymore. I went in today and in just one of my reports, there were 5 different instances where I was marked off for "omitting" the word "a" or "the" and omitting or adding punctuation, like a comma where someone thought I did it incorrectly. It is beyond ridiculous. I could understand using FIESA as a teaching tool IF they were actually teaching us something, but they are not.

FIESA - anon

[ In Reply To ..]
I have had this exact same complaint ever since the FIESA program rolled out with my region. I told my COM that I don't see how I can be held accountable to something that can't be proven to me. Isn't it the same as telling a commissioned salesperson that they didn't make enough sales to earn commission but then not showing them the sales figures to back it up? I fight it almost every day.

FIESA - Here's what I understand - PasMT

[ In Reply To ..]
I AGREE - FIESA IS A JOKE... I think I have said I hate this company more today than in any other given day! Did I say I hate them - yes I do! As the weeks always come to a close all the dings & errors show up that are so trivial so you can't get a bonus... makes my blood boil! Time for a law suit against them - I think so !!!!!!!!!

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