A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Help me understand - cm


Posted: Jan 18, 2015

First, let me start by saying I've worked as an MT for 25 years.  The company I started with was eaten up my Medquist years ago, now MModal, and I've worked at home for the past 20 years.

I've lately seen many posts by MTs wishing they were paid 15 minutes a day for reading emails, paid for taking coffee breaks, and would get cost of living raises, Christmas gifts from their employer, flowers on their birthday, and some sort of gift acknowledgement during MT week. 

I understand the request for being paid to read emails, but honestly I only spend about 5 minutes a day on emails, with the exception of once a month when I get my audity feedback, in which case I might spend 15-30 minutes depending upon the feedback and whether I need to listen to the audio for a job again.  Even at 15 minutes per day, that would only be maybe $5 per day.  That's not much of a motivator for me.  I do believe we should get 30 minutes a month to review our audit feedback, and I do believe that if our HDSM, TSA or PC calls us for any reason, those minutes should be paid by the company.

Paid coffee breaks:  Does anyone do this?  Ever?  I don't remember getting paid coffee breaks even as a teenager working for Mervyn's.  I do remember having to clock out for 15 minutes twice during an 8-hour day for my break.  Unpaid.

Cost of living raises.  While this used to be the "way it was done" years ago, most companies no longer give cost of living raises.  They are a thing of the past.

Birthdays/anniversaries/yada yada: I don't expect anything for the simple reason that I work for a huge company to whom I am faceless.  If I died in a car accident tomorrow, I doubt anyone would even notice I was missing until my timecard on Teamwork wasn't approved by me, and even then it probably wouldn't warrant a phone call from my HDSM or anyone else for that matter.

I've heard people say that they should get extra pay to offset their utilities, etc.  I feel I'm making a profit by working at home.  I raised 3 children while working at home, the youngest from the time she was a newborn until now, getting ready to graduate from high school.  I never needed daycare, yet when it came time for preschool I was very happy to have those 5 hours a day when I could just sit and type and not be interrupted.  My electric bill has increased, of course, since I'm home all day on the computer.  But I no longer have to commute an hour each way to the office, fight traffic, etc.  I drive an average of 300 miles a month.  I used to drive that every week.  I never would ask an employer to pay for fuel and new tires for my car, so why would I expect them to pay for my electric bill?  I don't eat out since working at home, which saves me money...and pounds.  For 20 years, if my kids were sick, I was here to care for them while I worked.  If they were on a break from school, I was here to care for them and supervise them while I worked.  If a delivery is scheduled, I'm here.  No need to ask for the day off. 

I feel very fortunate to work from home.  It's not perfect, and I miss getting production bonuses.  I believe those should be brought back. I believe that upper management needs to be thinned out...in numbers and in salary.  I believe I am not paid what I'm worth.  But I believe this is what I signed up for. 

I have been here 20 years, too - and this most certainly

[ In Reply To ..]
is not what I signed up for. When I did sign up, we were reimbursed for our phone line costs. And we were paid with an entirely appropriate tiered bonus system. I can agree with part of what you say, but this is most definitely NOT what I agreed to when I began my employment.

What I signed up for . . . - living in the past

[ In Reply To ..]
This is what we all signed up for 20+ years ago, and the pay for working at MTSO has not changed since then. Everything you say is true, and I am sure you made good money in the 1980s and 1990s because it was more than we make now. For the past, it was a wonderful time. But, for now, to be paid the same per line rate I made 25 years ago, but with much more stringent quality requirements, higher tax on every dollar earned, little-to-no health benefits, very little paid time off . . . . it is not what I signed up for TODAY. The current time of working for MTSO is a very underpaid time with a lot of expectations for our knowledge. But, it is what it is. For those who want to earn $8 to $15 an hour, never consistently though, and stay at home, it is the job for you.

Gee what is to understand - sm

[ In Reply To ..]
My post below asks for NOTHING out of the ordinary..It is a post for them to look at and improve productivity of their employees by taking some simple steps..I did not ask for reimbursement, I merely pointed out we take a huge cost burden from them. I didn't ask for anything extraordinary, but you implied that I did. The only thing I don't understand is why you think it is acceptable to treat employees like garbage simply because we work from home. I work from home and work harder than most of my friends. At this point, I get paid 10,000 less than I did 15 years ago. How this is acceptable is something I cannot understand.

I am sure people who worked at the shirt factories were disgruntled - but they have moved on

[ In Reply To ..]
and so should you.

I'm sure that people that work in factories - sm

[ In Reply To ..]
Didn't go to school to learn how to work in a factory and surely don't possess the skills that I do. And I am not saying that their work is not valuable, because it is, it is just a different standard. You get what you pay for, as they say. This job has been dumbed down and they wonder why they have quality issues.
Any job, no matter how small, is worth a living - wage and humane working conditions.
[ In Reply To ..]
nm

They didn't move on. Lots of them died in - a horrible sweatshop fire.

[ In Reply To ..]
Correction...shirt shop - x
[ In Reply To ..]
x
Yes, I know it was a clothing factory. But it - was also a SWEATSHOP.
[ In Reply To ..]
MT is a sweatshop, too. The only difference is we don't sit shoulder-to-shoulder, like in India.
you cannot sugar coat a sweatshop. call it what it is - nana7
[ In Reply To ..]
And yes I agree completely, MT has turned into a sweatshop. No other way to put it.

What I signed up for was a job that would - allow me to support myself and - sm

[ In Reply To ..]
not end up living in my car. That's the very LEAST any employer can offer an employee. If they can't even offer that, then it should be illegal for them to have employees, or even to do business.

you got this all wrong. - nana7

[ In Reply To ..]
That is what all, and I do mean all, companies, hospitals, etc., want you to think but they never mention how much money us being at home saves them, nor do they share in their savings.

If we worked in the office we would have to punch in and out so there would be no if you run out of work you can try later so we are working pretty much around the clock.

They save money on office space, electric, internet service, supplying computers to us and maintenance on those computers. And yes when I worked for the hospitals, and even the first service I worked for they paid for my internet. I faxed them the bill and they reimbursed me for it.

Here in Michigan if you punch in and you run out of work they have to pay you for 4 hours regardless if you work 10 minutes or 2 hours, you have to be paid 4 hours. You don't sit around and keep checking because they would have to pay you your base pay for all the hours that you sat there waiting for work. Or they send you home using vacation time but then you don't make up that time either.

They save on Workman's Comp. For what reason would they have to pay us Workman's Comp since we work from home. If we slip and fall at home thats on us, but if we slipped and fell at work tha would be on them.

If I was working in the office setting once I punch in and I check emails, go over reports, go over QA, etc., I am getting paid for it. No matter what I am doing I am getting paid for it.

And yes you work 8.5 hours a day, 30 minutes for lunch and two 15 minute breaks, so yes you do get paid for breaks.

I am sure we can add to all the ways these companies are saving money by having us work at home but so far this is all I can think of.

We let them turn this around on us and make us believe they are doing us a favor. If I am sitting at my work computer in their programs, doing what they require me to do, then I deserve to get paid for it. BOTTOM LINE. No two ands, ifs or buts.

So you just keep thinking you are fotunate to be working at home and next they will expect you to pay them for working at home. How will you feel then? Think you will still feel very fortunate then?

Amazing to me - clyde

[ In Reply To ..]
It's amazing to me how so many people on this board hide behind their anonymity, and how if you put a nickname on your posts you are automatically lamblasted. I've wondered multiple times how many people are "sm" or if it's possible "sm" just talks to herself.

Y'all would just love it if everyone had the same opinion as you, and if anyone has a different opinion they are attacked. Immature. Self-righteous.

You say people who have the opinion of the OP are the reason why this field is what it is. You are kidding yourself. This field is what it is today because times have changed. Computers have evolved. You think you're doing this industry good by complaining on here day in and day out how you should have this or that or how management has screwed you over? Management doesn't care that you come on here and complain. They don't care. If you want something changed...change it! If you want to change MT, figure out a way to do it.

But you never will. Because you're happier being unhappy. If management decides to pay you for 5 minutes a day to check your email, you'll complain that you still don't get paid for coffee breaks.

Wake up and smell the coffee. This industry has changed. It will never be the way it was 20 years ago, or even 10 years ago. Yet, you want to live in the past and concentrate on what you've lost and how far down you've come. Ugh...it just makes me sick!

I'm done with all of you and all the negativity on this board. I'm done with all the people who attack others because they stay faithful to a nickname. I'm done with the childish antics of namecalling and lashing out at each other when you aren't really mad at each other...you're mad at MModal, at your situation, at your finances.

You say you come on here to vent. You are all full of You come on here for drama. You come on here because you love to wallow in self-pity. You love to complain about what's wrong, and completely ignore what's right. You have a job! You get paid on time! You get offered overtime which hadn't been offered for a couple of years until about 4-6 months ago! You think those things aren't good enough? They aren't what this job used to be 25 years ago? You're right, they aren't. But they are something. There are people who don't have jobs, who really are living in their cars. There are businesses who don't pay on time. And yes, we have OT back. So there is some progress made.

MT will NEVER be what it used to be. Then again, the world isn't what it used to be 25 years ago.

Go ahead and dislike my post. I couldn't care less. Go ahead and complain to the Mods that this post doesn't align with your feelings. Go ahead and spend the next 5 years griping on this board about what you wish would happen while you could be working or looking for other employment. I'm done! Done with the negativity and the pity parties and the "let's do something" but nothing ever gets done.

If nothing else, I'm glad for one thing...I work AT HOME. I'm so grateful I don't have to drive to work to spend time with the likes of all of you, in an office, listening to you complain and call each other names day in and day out. I have a window by my desk and I can look out at the blue sky and watch the rabbits and the deer play in my yard...and I'm grateful for what I have, though it wasn't what I had even 10 years ago.

Umm , Clyde? - sm is (see message)

[ In Reply To ..]
Peace out. You seem stressed.

Some of us are stuck - sm (see message) Clyde

[ In Reply To ..]
If I was not an old goat as someone said earlier, I would darn sure find another field of work. At this stage in my life, not going to bother.

not going to bother - raygun

[ In Reply To ..]
so instead of finding happiness in some other occupation you decide to come on here and chide the people who are actually happy with their lives. Hope that works out for ya.

sm = see message (at least for me) & I - agree with your post

[ In Reply To ..]
xx

How is one to know when posts have been - deleted?

[ In Reply To ..]
This is ridiculous! Posts are deleted, nobody knows where they were deleted from, or even that there used to be posts there. How is anyone supposed to follow anything on here if the Moderators can't keep their hands off?! At least replace the posts that were removed with "post removed" so we know we missed something!

(Reposted because this post was deleted along with a gazillion other posts in this thread.)

That was my question. - Why not just delete the whole thing?

[ In Reply To ..]
x


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