now they can see how many blanks we send to customers

Doncha love the frantic emails about how the customers are upset with all the out of TAT work? Seriously what does this company expect when they push people out the door in droves due to the lousy pay, mistreatment, unethical way they run things. Karma baby. ...

about quality of reports, and these reports are are being traced back to ASR reports and it has been reiterated that we must listen to the whole report. Hmmm..... Wonder if the reports are from ILP or US as, based on the sudden drop in work a while back, it looks as though our group's work has been swallowed by the at least 80% to India CB rule. ...

I didn't read all the thread below about the new line count requirements, but did anyone else find that phrase odd? "Delight" our customers?! First off, would our customers know (or care) how many lines any particular transcriptionists churn out? Except in the case of a stat report, I don't see how fast we work would be noticed. But "delight"? As a consumer (of any goods/services), I don't know that's a word I'd use. Am I delighted with my ...

I have just had it. I was switched over to a horrid account, and every time I ask about being switched back, I am told to just keep on working. The account I was switched to have horrid AMERICAN doctors as well as ESLs. I have sat here for months listening and re-listening to no end. We are always sent emails not to guess, send everyting to QA, well I have just started too. No longer am I sitting here trying to guess, only to have to send the report to QA anyway.&nb ...

I am so brain dead. Are we supposed to be sending reports with blanks again? I thought this was held off until March 14th or is that just with unchecking the QA box if you do not want it to go to qa? thanks. between audits,lengthy emails, deleting this and that,its just a bit too much anymore. sigh. ...

Utterly confused. I took a big, BIG hit with the QA deduction in paycheck this week. So, I decided to investigate. Like everyone else, I have about 10 "regular" accounts. No blank rule is mentioned anywhere on any of the Account Specifics. I wrote the QA person for my CMC questioning how many blanks were acceptable without sending to QA, and got the "first time right" explanation. This is BOGUS...if I have one blank on a lengthy report and hafta send to QA and they take the total line ...

I got a complaint from corporate that my lph are not where they should be via my TSM. I have been at MModal 6 weeks and just got off training. I was hired in at tier 3. My lph are gradually going up every day but not to suit corporate. I do straight transcription, no VR, on Futurenet. A lot of ESL bad dictators. I am still getting new dictators every day I work. It's hard to be up to par when you are still learning dictators. I work on 11 accounts. I think I am spending too muc ...

I'm just sayin....as a radiology MT in this company for 14 years...we have always sent radiology reports straight through to the docs to review and sign (because of turnaround time)....never knew they did QA until I got new accounts 2 years ago....and have had some pretty bad foreigners. I believe it is docs job to go over his reports anyway...he is legally responsible.. ...

It just occurred to me that MQ could have another card up its sleeve in order to knock down our pay, yet another scourge to get us to quit. All it takes is more than 1 report sent per day to put my percentage of reports to over 5% to QA, which would result in 50% salary decrease. I just had a report where ALL of the blanks were from horrible sound quality. Words were missing, the surgeon was speaking from his speaker phone which picked up shuffling papers, you know those s ...

They are more and more following M*Modal. Now if a report is QA'd with a blank, you will be penalized in your score for that blank, and this has been verified by a QA person, who received the new directions recently. As I understand it, you are penalized if QA was able to find the blank either in old reports or by research, or just knowing the term. So you have a choice, spend a lot of time on research and see your LPH plummet to minimum wage, or blank it and then be pen ...

I'm on accts that do not allow any blanks at all through to the cliient. ALL blanks must go to QA. I haven't ever worked on an acct that would not even allow one blank to the client. Anyhow, might not would be so bad but the dictators are TERRIBLE! Many ESLs also. Combine no blanks allowed with terrible dictators = sending more to QA. That means docked pay if 5% or more. Oh, and don't let me forget, no samples yet. So you have to ho ...

I just looked at my review for March and I see all these 0.5 deductions for "blank filled in by reviewer." There are also Valid Blanks that take off no points. Sorry if this has been asked but did they say they were going to do this? And if so, when? Also, I listened to these blanks. There is no way they can tell me 100% what was said in any of them, which is why I blanked them. So they are guessing. Two reports I have gone through so far are for real ...

I have been taught better safe than sorry and I have been a transcriptionist for 15 years. I am docked .05 for each blank, but the standard 3.0 (CPSE) if I got it wrong it happens to be pullled for QA. I know this is a rhetorical question as we are all professionals, but would you leave a blank and take the 0.5 right off the bat or risk the patient on a lab value, drug name, dosage or diagnosis and take the 3.0 IF that report was pulled for QA? ...

Is it common for the transcription services to deduct from our QA score now, or is this exclusive to Nuance? I'm pretty frustrated today: VR had said 14 cm, but it sure sounded like 40 cm, but it was an orbital rim fracture (a small area), so I was reluctant to change it to 40 without another pair of ears. I put this in an elaboration (which we're not paid for) and found I was dinged 0.25 for my efforts (only thing "wrong" with the report). I'm not sure I c ...

I thought I just saw something on here that said that we were being charged for blanks? Are they actually doing this? If so I have not seen anything stating it. ...

Yep, way back when they started this 99.6% to 99.7% junk that the clients would be complaining about blanks. ROLF As predicted, their little policy bit them in the butt. Since they implemented the 99.6% to 99.7% requirement, I have left a lot more blanks out of self defense that I normally would not have left, but if it is the least bit iffy that QA might not agree, there goes a blank. Although, no way could I "win" a contest for most improvement as I do not leave enough blanks. And, again, ...

Just wondering if anyone knows what the formula is on how they calculate your percentage of blanks left? They show me a percentage but a percentage of what? Lines? Words? Reports? Ugh. And, one blank may count for one word or an entire sentence. I just don't get it. ...

I wonder if this is their way of seeing who leaves the most blanks and those who do will be the first to be let go when they choose to have another lay-off. We get an email from our TSM showing our Ultipro numbers and the percentage of blanks by each MT plus the number of reports done. ...

Anybody else receiving "counselling" for leaving blanks. Received e-mail stating some of my reports were pulled and they wanted to go over my blanks. If I can't hear them or understand them, I don't guess and leave a blank. Dreading this one. Seems you can't win for losing. How do some of you handle the blank situation? ...

I have noticed that on some reports I get back from QA that I am marked down for the blank and other reports I have gotten back I am not. Does anyone know if you are suppose to have points taken off for that? ...

I would say 1/4 of my reports have at least one blank. 99% of the time, it is due to client profile demands - physician name not in database or spelled, must put in a blank. ...

I am a very experienced MT who never leaves blanks unless the dictators us just plain undecipherable, which was the case with one ESL idiot who was such a poor dictator I had to leave about 25 blanks. I struggled with this jerk's utterances (can't call them actual words) for an HOUR, replaying over and over, trying to figure out what he MEANT to say. I made way under minimum wage on in that hour, and put in a lot of free time to try to get thro ...

Does Nuance have a percentage to QC you have to maintain? Seems companies are making the juggling act more and more difficult ... all for less money. ...

Do they every throw mistakes in for job testing (that need to blank)? There were no instructions. ...

Hi, I am looking for any ideas or tips that MT's may have as to how to find or figure out blanks. Thank you. ...

Have they given a number or will it just be a "gotcha - too many"??? ...

Hi, I'm a newbie. If an employer's test instructions say it is not ok to guess, is it ok to leave a "blank" with what you THINK the dr. said? In other words, perhaps like this: <tachycardia>, or is it better not to put what you think he said and just put a plain old blank? any help on this would be great. thanks! ...

Transcend, in their employment info, states they only want 3% sent with blanks to QA after 90-day probation is over. What if you are changing accounts or have some really difficult docs? Is this 3% set in stone? What do they do to you? I would think this is a negative impact on patient care, because the MT won't want to send in too many questions. ...

Wondering if anyone thinks that leaving a lot of blanks in a file can cut down on the lines in the file. I have a very poor PA dicator and after three months of learning him still have to leave a lot of blanks. He mumbles a lot and do not feel comfortable guessing which I know better than to do. Would like some input on this. Thanks. ...

now they can see how many blanks we send to customers - aqua

They've always had that information, dear. Where have - you been?

callng me "dear"?? well, you can go fly a kite - aqua

Gotta love high tech communication. Are you sure she meant anything bad by calling you dear? Don&# - Mqmt

OK don't know where the "Don&# came from, nm - MqMt

agree with aqua about the "dear" thing - rw

it seems like - ...

My bad. I have always called others dear. - No more, though. Sorry.

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