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Blanks in reports - anon

Posted: Sep 29, 2014

Anybody else receiving "counselling" for leaving blanks. Received e-mail stating some of my reports were pulled and they wanted to go over my blanks. If I can't hear them or understand them, I don't guess and leave a blank. Dreading this one. Seems you can't win for losing. How do some of you handle the blank situation?

I leave them - sm

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never heard anything before, must be the latest and greatest game

Wondering what % can be sent to QA - surprised

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Do they figuure it on the number of reports you type or the lines? Is there some place I can find the policy for leaving blanks so that I can know.
TIA

Glad I won't be here much longer! - MTE

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So tired of them finding new ways to keep us stressed; they have fine-tuned that already!

For QA submission it's percentage of lines - JustMe

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We can send 5% of our lines to QA before we're docked so I don't hesitate to send short reports to QA if I think they can possibly figure it out.

For the blanks contest, they're counting reports with blanks.

Blanks - Reports

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I send many more reports to QA with blanks than I should (over 5%) and I know I lose pay, but when you have a dictator who cannot speak the language or even spell correctly, I have no other choice but to send to QA. When I get my feedback, I notice that on many of my reports even QA cannot fill in the blanks and so QA sends it to the dictator that way--with lots of blanks.

If you don't think QA can fill the blanks in then don't - sm

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send to QA and lose your hard-earned money. I never send any of my reports that have blanks to QA. No one could possibly figure out what garbage the docs are spewing out of their mouths! Why on earth would you accept losing pay? Just send them in.

Or maybe qa knows she doesnt get paid for filling the blanks. - She gets paid on holey job MT sent. nm

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x

You get paid for the whole darn report even though - you only filled in a blank

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Personally, I think you should only be paid for the blank you filled in. I dont get paid for the entire ASR report before I touched it and then get paid additional after I fixed it, why should you?

Trust me when I tell you I dread getting any - sm

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reports to QA. I make so much more money on ASR than QA. Every now and then, I'll get a blanks-only report that isn't in too bad of shape, but it's so rare that it's shocking. The rest of them are either full-review reports or literally full of blanks to where it takes much longer to fix than it would've been to do the original ASR myself, so at 3 cpl versus 5 cpl and it taking longer, you do the math. QAing is only good when you have mostly good, experienced, conscientious MTs, and with the majority being overseas MTs, it's certainly not what it used to be. Give me ASR any day.

re-listen - me

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After going through report, I go back & listen to the blank areas again. Most of the time, I can hear something that was missed before. Sometimes, the context of the rest of the report will clear up a questionable issue earlier, so the blank can be omitted. I still send reports to QA if I can't work it out at all.

Keep us posted on the result of "counseling". - defense

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If the blanks percentage is based on 1 random report, you got unlucky.

If they tell you to go back and relisten the report(s) in DocQManage, don't fall for that. The audio on DQM is 1000% better than what we get.

I got on the good girl list for blanks. I figure part of that is luck. 95% of my blanks are CP required -- doctor's name not in the database or not spelled.

Also, if your blanks are due to audi9 issues, make sure you put a note in the QA box. Also, if you have a lot of blanks in a report due to audio issues, send that job number to your QAM (or whatever they are calling them now) with a note - many blanks due to poor audio. CYA whenever possible.

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