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blanks/QA - TiredOldMT

Posted: Jul 11, 2012

Utterly confused. I took a big, BIG hit with the QA deduction in paycheck this week. So, I decided to investigate.

Like everyone else, I have about 10 "regular" accounts. No blank rule is mentioned anywhere on any of the Account Specifics. I wrote the QA person for my CMC questioning how many blanks were acceptable without sending to QA, and got the "first time right" explanation. This is BOGUS...if I have one blank on a lengthy report and hafta send to QA and they take the total lines of the report into my 3% reduction per line?? is this right?? Its almost like they are "asking" us to guess.

It's ridiculous to punish us for using QA. I keep track - shortcake

[ In Reply To ..]
of everything and right now I'm not subjected to that first time right bull but its coming. I am hoping to be out of here before then. I don't understand why more MTs aren't complaining about this, and I definitely don't understand how anyone would accept a position with MQ/Mmodal with that rule, among many other things. In preparation for this 1st time right I have been trying to keep my QA submissions down to 5% (a joke for me) and I hate to admit it but I'm definitely transcribing info in reports that I know should be flagged but if it is what the doc said then it is going in. I refuse to get docked in my pay because of someone elses lack of competence and responsibility. I have one doc that can't pronounce any medication. None of them. It's crazy. She actually with combine parts of 2 medications into one. I, of course, would not put that in but if I get docked for something like that....Plus at 4 cents per line for VR, I would get 1 cpl????? It won't be long before mmodal will figure out how charge us for the work we do for them. They are already have us paying for their QA department in a sense. I just have to hold out for the summer and then I'm out of here, even if I have to babysit, wait tables, clean houses. How they get away with these unfair, unethical, abusive rules is just a mystery to me! Sorry for venting.

Curious - anon

[ In Reply To ..]
So you get docked for sending work to QA but not docked for errors on reports?

That sounds crazy. How on earth does MM keep accounts? That encourages guessing and the potential for numerous critical errors to be made.

No I do not guess, well I suppose sometimes I kind of do because of - shortcake

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that QA submission rule. So if the doc is saying something that we know is an error, we leave a blank and get docked for it. That sounds crazy. How on earth does MM keep employees? The first time right rule encourages guessing and the potential for numerous critical errors to be made. This is very frustrating. I should say that I have never failed an audit yet and have always been told I'm an excellent MT and I do take pride in every report I do. I've only been with MM for a short time because of a buyout. I was with MQ a few years back and did not think it could guess worse, but I was wrong. Please understand that I am not reckless with my reports, but I can see how this can affect the quality of reports.

reckless - OldAndTiredMT

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I freely admit, I have sent reports through with ONE blank, cuz I thought one blank was acceptable and have never got called on it...not one word. But if I have 2, I send to QA...I have never guessed but it has been a struggle at times with ESL to say the least. This is the first time I have been docked that 3% and what started my uproar. This truly ticks me off...now we are supposed to be SUPER-typists and paid less than minimum wage. I'll swear the "hello, welcome to wally world" position is sounding more profitable all the time.

I hear ya. Who likes working without being paid for it? nm - shortcake

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..

Nuance is bad, but MModal sounds worse. - anon

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or maybe just two equal evils with different whips.

I feel for you guys at MM.

oops, sorry for the typos, had a very long day! nm - shortcake

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,,

I do my best--but MM forces me to guess or not pay my rent. - Lee

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I hate it!

desperately waiting... - TiredOldMT

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For someone to tell me that AT LEAST one blank is acceptable to return straight back to the client. I've been typing 4EVER, and when the doc slurs a word, or coughs, or sneezes, or whatever...ya HAFTA leave blanks. We should not be punished for this.

FTR make me Queen of the Guessers - I was NOT going

[ In Reply To ..]
to send anything to QA and get docked. Never got busted for guessing so I suppose that was what they wanted. Guess away or leave a blank or two and send directly to the client.

made, not make - You guys know what I meant.

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nm

The only time I send to QA is - MMT

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The only time I send anything to QA is when I can hear clearly and I can't find it. I just want to know what it is for future reports, but QA almost never gets it either. Most blanks I send to the client are for bad sound or garbled voice that QA could not hear either. Why should I sacrifice my paycheck when QA can't get it either?

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