A community of 30,000 US Transcriptionist serving Medical Transcription Industry

We know we are pressuring you to go faster - but now quality is suffering

Posted: Oct 18, 2013

and you'd better straighten up or we will PERFORMANCE MANAGE YOU!!

So sick of being treated like I'm in kindergarten. Yaw-Hoo, getting PM'd by a TSM who has never been an MT

Yep. 99.56% not good enough. We all failed! - BM

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Of course, we will all be on performance management for not making 150 lph, but maybe we will be 0.04% better.

There is an obvious double standard... - bee S

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There is NO WAY the offshore ILP are consistently passing the same quality audits, but somehow that keeps being ignored. I have to QA them frequently and could audit fail almost all of them. Ex.today I corrected "fever protocol" to CIWA...and this supposedly gone through their two other stages of QA...

They were warned this would happen - and yet they pushed further

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I know for a fact that when they pulled the "first time right" garbage and put QA on production they were told quality would be an issue so they can shut up as far as I am concerned. I would ask your performance manager, "have you worked on THIS system on THIS production module before?" If they answer no, then i would polietely say "this call is finished as you have nothing to teach me". I am sick and tired of being "schooled" by people who CANNOT DO THIS JOB. I say let's stand firm and let them fire every one of us, then they can try to do the work! There is no fear left here for me, they have literally destroyed this job and now making MY money is my sole focus. To heck with their line counts, accuracy, audits, requirements, and policies too.... THEY CANNOT DO THIS WORK. They are counting on us being scared - stand tall and don't let them bully you. Performance management from someone who does not even do this work means what? A "note" in my file, an acknowledgement that I have been fussed at? BIG DEAL!!! Future employers certainly do not see that information, so it is all internal scare tactics and means zilch.

I totally agree. - I am being hounded

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yet again because my "quality" fell to 98 something percent, by the way, exactly what I was hired for when I was acquired. My feeling is that if I suddenly can't do the job, then fire me; apparently I was doing just fine for over a year before all this nonsense started. Furthermore, how do you think you can raise the standards, yet lower the pay? Bottom line, if you don't want me any more, fire me. End of problem.

And if you dare to challenge your audit score - then you will get

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audited EVERY WEEK! This is happening to me right now. I won my audit challenge and now I am being audited every week and being nitpicked to death by India auditors, no less.

are you on 100% QA? - what i fear most

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x

No, I'm not. In fact, usually get very good - audit scores

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We've been getting emails from QC about weekly audit feedback in which she says if we didn't get a second separate email about it, then we were not audited that week. Ever since I challenged and won, I am now getting "audit feedback" EVERY week.

Are you in the Western region? - I can relate

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All of this sounds VERY familiar to me.

Yes, I'm in - the Western region

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Glad I'm not the only one.

Nope, I totally relate ... - anon

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I know *exactly* who your QC is and the exact same thing is happening to me too. She is constantly telling us to challenge if we find something wrong but when I did that my audits came even more frequently.

Since I'm sure you're on my team, do you have any idea what's up with our TSM? She was supposed to be back last week but as of today she's still gone.

No idea what is going on. - Maybe things with

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her procedure didn't go as well as she thought they would. Guess we'll just have to wonder, as we seem to get minimal communications from her.

I noticed that too ... I sometimes don't log in to my - work email for days

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And even then there is very rarely anything. I'm new to this team, I just got moved over with a group from another TSM when she and QC both got promoted. I'm trying to get into the groove of this management team but it's been tough. It's good to know someone else is having the same trouble.

Anyway, I hope our TSM is OK.

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