A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Today is the first day ... tips and tricks for quality? - anon

Posted: Mar 30, 2014

Today begins the first pay period for the start of the 99.7% quality requirement. That gives us today and tomorrow before it "officially" begins but just wanted to say good luck to everyone. I'm saying a prayer for us all.

Just a tip to share ... most of you might already know this one but it's new to me and has saved my butt tons of times already.

Instead of viewing the client profile in the tiny column on the side of the document, I always expand it to full size by Ctrl + shift + F5. It's sooo much easier to see in full window than trying to scour the tiny column. From there, if I'm looking for something specific like, CC copy information ... or maybe ROS formatting ... etc, I then Ctrl + F. This brings up a tiny search window where I can type in "CC" for CC Copies, but I also try "Carbon Cop" for "Carbon Copies" - the search has to be exact. BUT it's super fast, saves me mountains of time of searching through the Client Profile with my eyes alone, and takes me RIGHT to the words I'm searching. It's a total breeze, it saves a ton of time, AND it saves those 1-point Client Profile errors that have failed me in the past. I hope this helps some of you too.

What are some tricks you have, to make you more efficient that can help the rest of us?

a trick and a butt saver - sm

[ In Reply To ..]
anytime QA corrects something, I make it a shortcut to auto fix ASR. Then document the job it came from because as we all know they are going to ding you for doing it both ways. At least then you can say this is why I did it, talk to QA about it.

Good point, I make the same kind of corrections from my Audit - XYZ

[ In Reply To ..]
I had in my shortcut, "History and Physical" in relation to the document type ("Please see the History and Physical"), but got dinged for that in my Audit (correction: history and physical, no caps) so I changed it in my shortcut so it wouldn't trip me up again.

I have never been dinged for CP errors. - no shortcut solutions for me

[ In Reply To ..]
Some of my errors are apparently due to blinking at the wrong moment or not hearing the same thing the auditor claims. Then there a the dings for added or missing a or the. I am leaving a LOT more blanks for self preservation when I think the auditor might disagree.

Leaving more blanks is actually a pretty good tip - anon

[ In Reply To ..]
That's actually a really good tip because we're not dinged for those and they don't count against us in our Audit. What is the guideline for those? I can't recall ... 5%?

I was missing small words too ... or overlooking "connecting" words that VR missed so that my sentences looked like "alert oriented x3". I have kicked myself a few times over those.

I realized that most of that was just me going too fast so I've slowed my speed down from a "1" to a "0.8" and I have to admit that I'm surprised at some of the little nuances I'm picking up now that I probably would've missed before. 0.8 is a good speed for me, it's just slow enough to make corrections without lifting my foot off the foot pedal and also for picking up barely audible words - but not slow enough to distort the voice.

Do you remember the speed reading courses that were big in the '70s? - SuziQ

[ In Reply To ..]
Maybe that was before your time, but I remember them as a kid because supposedly they were a great way to teach kids how to read also. They were huge for college students back then ... it was something you could order off TV or from a magazine (no internet back then).

Anyway, it turns out that our brains are hard-wired to skip over inconsequential words like "the" and "and" to get to the "important parts" of the text. Part of the speed reading course was to deliberately allow yourself to skip over these words as our brains naturally tend to do and not strive to catch every word.

At some point, I started thinking that this is all part of the VR technology. As our eyes are moving along the text, we are geared to skip over those words that are meaningless in our reading comprehension. That could be why most of us get dinged for missing them - it's actually not entirely our fault for missing them because our brains are doing what they're supposed to. Unfortunately, we can also step on our own toes that way too. :(

Anyway, I thought the parallel was interesting.

That being the case - sm

[ In Reply To ..]
maybe we are better off going back to the old system..having shortcuts for all the doctors, just erase the ASR and insert the shortcut, fix as we always did

I am right there with you - oldtimer

[ In Reply To ..]
with the speed reading. I took the same type of course, skip the inconsequential words and focusing on the important ones.
Very hard to retrain my brain to pick up the little things.

I wish it was only 97.7 - anon

[ In Reply To ..]
nm

Oops ... good catch. I've caught myself typing that a few times - anon

[ In Reply To ..]
I wish it was too. :( Post corrected!

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