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MQ DQS ASR tips - Working ASR


Posted: Jul 15, 2011

Been tracking my work for the last couple of years on ASR, am able to calculate my paycheck usually within a dollar of what it should be upon deposit into my account, and thought I'd share some tips I've learned from ASR:

Keep your fingers on the keyboard. Anyone who says they are bored doing ASR isn't doing it right. It is just as challenging as typing, even more so because of the concentration required. It is much like playing the piano in that one's fingers are always moving. Speed up the sound as fast as you can go while still hearing every word. If the dictator pauses, speed up the sound (ctrl + i), when he starts talking again, slow the sound back down (shift + ctrl + i).

Your left little finger is going to hurt after several hours. Be aware and try to keep it straight as much as possible. It's that finger doing the sound and other commands.

Be aware that if you are going back through and reading over your work, you will lose up to 30% of your pay in the time it takes to do that, which is why extreme concentration is required for every single report. Not paying attention and then having to read back through may cost you up to 30% and it will show on the next paycheck or when you break down your hourly pay.

Wednesdays and Thursdays are the slowest and hardest days of the week on my account as there is often less work in the account and it tends to be work people don't want.  Identify your regular slow days and adapt the mindset going in that this day will be harder and mentally adjust for it. It will help.

Always, always listen to the ADT information twice through, fast at the beginning, a scan-check, but again carefully at the end of the report. Go back, listen to the ADT again, and relisten if there were copies made at the end, again, twice. If they were made in the middle of the report, place a QA marker there and skip back to it again at the end of the report so you can find it quickly and easily and double check. It only takes a few seconds, but I can't tell you how many times I've missed something the first time through, the date, the referring, work type, something. Those will be critical errors.

Slow down on lab values and medications/dosages - these are also critical errors, so be careful here in these sections.

Scan the report quickly at the end. Usually I finish a report, run the spellchecker, then check all the headings with a quick scan under to make sure there are actually medications under the medication heading, etc, or that some alternate heading wasn't accidentally put in. But quickly. Remember, time is money. Finally, I double-check ADT/cc's made with sound. Then the report gets sent out. All of this takes under 20-30 seconds, but without it I stand the potential of multiple critical errors every single day because every single day I catch several of my own mistakes in this manner.

Any distractions cost money. Going to the bathroom on the clock costs money. Walking around doing other things, surfing the web, talking on the phone, all cost money. If you break down your hourly rate and you discover you make $12.00 on average an hour, a 5-minute phone call costs you $1.00. In that way it's easy to see where your money is going when you are not working but a job is pulled up and you're still on the clock.

Schedule some longer breaks in your daily shift of 30 minutes or more. It's necessary to keep up the high level of concentration required to do this type of job. Some physical activity thrown in during these breaks and cutting out the sugar/carbs, which slow the brain down mentally, also are helpful. Caffeine is also useful.

Hope some of the above helps. My production has increased greatly by being aware of where the money is seeping out, how much, and why.

Ironic... - sm

[ In Reply To ..]
The things that take us the longest such as checking ADT and entering cc info (especially NEW) are done without compensation AND can COST US a critical error.

True! - Working ASR

[ In Reply To ..]
I would love to eliminate that step and increase my pay, but not at the cost of my job. It's too risky.


seriously though - sm

[ In Reply To ..]
Are you making as much doing ASR as you were with straight typing. You may use all these little tips you say speed it up, but the bottom line is are your checks what they used to be. I'm willing to bet no unless you have really good accounts. If I had to just read through a report and fix a few errors, I can still not make enough money as I was typing at the typing rate. Nobody will ever convince me that ASR can be profitable.

Reply - Working ASR

[ In Reply To ..]
I've been doing ASR for about 4 years or so and only worked at straight typing a year before that here at MQ, so I can't really give you a straight answer on that, but really the point is moot. Straight typing jobs have come and gone. For the most part they no longer exist. I do 5% or less a day of straight typing, and it's only the worst of the worst that ASR repeatedly can't get even though it keeps trying.

ASR and a straight job typing the way it used to be are two completely different jobs in my opinion, hardly comparable. The skills are different. The hand movements are different. The way we have to check demographics now is different. The rules are much more stricter. All different.

Bemoaning the past and the loss of a completely different job than what we do here now at MQ is a pointless endeavor.

Straight easy typing jobs are gone, never to return. The pay that once was will never return.

What remains now is this job, doing ASR and doing it the best and as fast as possible if one wishes to remain here at MQ and if one is lucky enough to be ignored by all the pitfalls that lie around every corner, most of which happen not because of anything the MT did any different than any other MT, but because of being unlucky (or some may disagree and say they are the lucky ones if they get booted out of this place or leave).

I will say that my pay is profitable and worth it for me to continue here. I am currently pleased after being several years in the cesspool to have finally landed in accounts that are agreeable to me and steady with OT. But it still takes work and concentration and a positive attitude and that's what I hang onto.

I choose to work here. I can quit any day I please and move on. But what is here is. I cannot change it. I cannot revert this job to the past and go back in time. I have to work with what is here and now and do it as quickly and accurately as possible and the OP that I wrote is what is working for me and it's a lot higher than minimum wage that is thrown around on this board by quite a bit, and maybe I should underline "quite a bit." But most of that was by my own doing, because my pay would be awful if I screwed off or took breaks on the clock or didn't concentrate hard on my work. I know, because I've done all that and tracked the results and the numbers weren't pretty.

What I'm suggesting is that people track their work, run the math, see what works, what doesn't, and toss out what brings the pay down and improve what brings the pay up.

But recalling the past and glorious paychecks of old--it's gone. It's all gone and it isn't coming back, and memories don't pay the bills of today.

Hope that helps answer your questions. The short answer is, yes, it's better but possibly because I was a newbie then with the straight typing job adjusting, which is why I can't give an actual number comparison with any accuracy.

Your right - sm

[ In Reply To ..]
it is what it is, another way to rip off the employees. By the way, I never made a "glorious" paycheck but an honest living doing an honest day's work. Now they have thrown in this crap and fed a bunch of lies to justify the paycuts and that is what I am talking about. The pay needs to go up for ASR before I will do it. I have no problem doing it but at a fair rate and there is no fair rate as of now. It is what it is, a piece of junk. Many on here have refused to do it and still have their jobs, it is the ones that are willing to do it for the lousy pay rate that are allowing them to get away with it. So have fun doing ASR.

MQ DSQ ASR - kittykat

[ In Reply To ..]
Hey, thanks a lot! Those are some of the things I do not think about. I will use your tips.

Glad to have helped. (nm) - Working ASR

[ In Reply To ..]
nm

good tips - bentfingers

[ In Reply To ..]
Your tips are good. I feel after all these years doing ASR that I pretty much use your methods. I find I pull in an incorrect heading and catch them this way. As far as pay, there are so many other factors over the years that play into pay reduction. I have done straight typing for years and ASR now for 5 years. Now for the but: now that as a part-timer I have had to increase my production to meet the Q's new standard, my pay has not gone up commensurate. A little yes, but with all the dings for numbering the new method, QA work rate, having to fill out a ticket for F11, and the new pay rate cut, I am producing more and making about the same, which is 1/2 as much as 10 years ago. It is discouraging and offensive, but, like you said, we stay by choice and the very limited jobs out there right now.
Agree, good tips - sm
[ In Reply To ..]
and above all, as OP states the key is to say focused to avoid going over the report which is just a production killer. I need a magic pill to help me stay focused...

Wonderful post, Working, even for people at other companies. - Especially the point about not being bored. I find

[ In Reply To ..]
that remaining highly focused and maintaining high quality, while pushing, pushing to be fast and efficient, keeps me on my toes. It becomes something of a game, with me competing with myself to be good.

BTW, regarding that tired little finger, or any other, people with that problem might find it helpful to use their expanders or another program, such as Auto Hot Keys, to reassign a function or two to other fingers.

Great tips...right on about little finger - Cathy

[ In Reply To ..]
Thank you for those tips. They are very helpful. I applaud you and wish I could get myself to be so discplined! I don't have much extra time due to my schedule, so I don't usually clock out for little breaks.

That's right about the little finger! I once burst a blood vessel in my poor little finger (and couldn't work for a week because it was so swollen and painful). I reassigned some functions to do with my other fingers because of that.

Cathy, I wish I could get MYSELF to always be so disciplined. :) - Nice when it all comes together, tho. NM

[ In Reply To ..]
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