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Quality guidlines across regions - Concerned MME
Posted: Apr 24, 2010
After discussing with some MTs in other regions, I am discovering that MMEs across regions are doing things differently. I just became an MME last year and had not done QA before. We have repeatedly been told to only fix what is WRONG - and to NOT make the report look like we typed it ourselves. In other words, don't be picky - only change it if it changes the meaning of the sentence/report.
However, this is not the case across regions. I've seen MTs in other regions corrected for commas/no commas, leaving out little words like "the", etc. (I'm just talking right now about regular MMEs, not Quality Coaches who do the official audits.) Not only is this incredibly picky, but it's demoralizing to the MT to get a QASAR report back with 15 corrections of this nature...
Does anyone know how to address this with MQ? I don't think it's fair that someone's job/quality reputation may be on the line in the West when in the South they'd be fine.
MME - anon
[ In Reply To ..]I don't find it demoralizing, just incredibly annoying. I usually just disregard MME "corrections", which are mostly style based preferences anyway.
The QC audits are the only thing I worry about.
We have enough stress to deal with...worrying about my MME feedback is the least of my worries at the moment.
If only that were true of everyone.... - MME
[ In Reply To ..]If everyone felt that way, that would be great. It's just feedback, after all. However, I know one MT whose CCM received an email from an MME with a list of job #s that had "problems," and they were mostly little things like I said above. Do you think the CCM went in and looked at each job? Of course not. All they see is that this MT is screwing up. Which incidentally, can move this person to the front of the Quality Coach's audit line...
if only that were true --- - anon
[ In Reply To ..]First of all - the CCM would not know the difference anyway. Ask your CCM what her/his background is? Bet they never did any transcription. oh wait - they probably are friends of the friend of the friend of the friend so that is how they got their position. I have heard this over and over. Experience does not count when it comes to a CCM position. They let all of those people go.
Obviously, a malicious move by the MME and not professional. - jj
[ In Reply To ..]The appropriate person to send this email to would be the quality coach who could easily determine if this was style preference or compromise to the report. People like this do not realize that others see what kind of person they really are and tend to do themselves in, lose credibility, etc. One move like this can cost a person their credibility.
MME - mqmme
[ In Reply To ..]I just became MME in September and was told the same thing, not to be too picky or change too much. I wish other MMEs would realize that all the nitpicking is hurting their paycheck more than the MT. It takes a lot longer to nitpick a report to death than to just correct major mistakes if any. I try to be very conscious of this when I'm QAing and that helps my line counts too.
wait a minute... - sm
[ In Reply To ..]Haven't all the QA jobs pretty much disappeared since they implemented the latest pay cut for the MT/ME? How are you getting anything?
Getting QA.... - MME
[ In Reply To ..]We have some folks on 100% QA still - both newbies and those who failed audits. Then I am still seeing people sending things to QA - not near as much, mind you....after the FTR started, I had 5000 fewer QA lines on my paycheck than the pay period before. But I think some MTs still don't understand the impact this could have on their paychecks.
Problems arise when MME is audited though. - Have you been audited yet?
[ In Reply To ..]QC jumped on every little difference between audio in text -- a/the, added in verbs not dictated, added in commas, expanded "slang" even though we've been told to stay as close to dictation as possible (i.e preop/preoperative). So MMEs need to be "picky" to defened themselves for when they in turn are audited it seems, no ?
The QCs need to get on the same page... - MME
[ In Reply To ..]I have been audited and it was fine. My QC is not picky - she won't even change "diagnosis" to "diagnoses" in headings because it's a picky thing. She looks at it as this could mean someone's job, so she's only fixing things if the are truly wrong.
And that is the problem - we are being held accountable to different guidelines depending on your region.
I had one of those Nazi QA's who about made - anon
[ In Reply To ..]curse every day. Now I have good ones that just fill in the blank and go on. Good riddance to QA Hitler.
Anyone gotten 3 "warnings"? What happens afterward? - As If......
[ In Reply To ..]nm
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