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Anyone else have problems getting a response - from their CCM?

Posted: Feb 05, 2010

I sent to emails and two voice mails, one marked urgent-no response. Anyone have this issue?

No response? - Anon

[ In Reply To ..]
If you look on MQ Central - if no response within 24 hours, go to the next level up. I would forward both of the emails, along with documentation (i.e., 2/5, 2:30 pm, left message)of your messages, to your Area Director. No response within 24 from the AD? Go to Regional Director.

so funny - you are on your own

[ In Reply To ..]
Here is a suggestion. The next 10 times you contact your CCM don't complain. Then she will answer the phone every time you call. Good Luck!

Responses - Old MT

[ In Reply To ..]
I don't know if this pertains to the original poster, but...I've often posted messages here about not contacting your supervisor for every little QA "ding." If I was a supervisor and you were one of "those" I would ignore you. Kinda like the boy who cried wolf. You totally clog up the e-mails with silly stuff, then when you need them for real, you wonder why they don't respond. Of course, legitimate questions regarding confusing feedback is different from getting all bent out of shape regarding a correction in your report. I get "dinged" all the time and just carry on. I think I've contacted a supervisor 5 times in the past 6 months regarding QA feedback, and at that, they were legitimate questions because I got confused.

I am not and never was a complainer and have always, always, always gotten a fast response to phone calls and e-mails.

All who are reading, take note here. You know who you are.

Rediculous!!!!!! - tell ya what

[ In Reply To ..]
I will send an e-mail to the sup or place a phone call any darn time I wish as that is their job!
I don't care if it is in reference to MQ policy, no work, insane MME "dings" or anything else I feel is important.
If the MMEs did their job, we would not have to report their "dings" which obviously are being brought up because they affect patient care!
I do realize that the only people that are held accountable for their work are the MTs, but hey... just keep teaching them how to treat us why dont ya!
Come on down off your high horse and roll around in the dirt like the rest of us.

LOL - Old MT

[ In Reply To ..]
You're very comical. Here's to me getting a response to my e-mails and you-types not. I rest my case.

Feedback - anon

[ In Reply To ..]
Yeah, and on the flipside, we get about 500 E-mails a day back from them. :-)

I only contact my supervisor if necessary. When she sends out a mass E-mail, I see how many names she has on her list to send a cc to. She has got to be one busy person with a lot of people to supervise.

I've never debated any of my feedback, even if I've disagreed with it but this is a client profile issue and I want to get it resolved, so do I go to my direct supervisor, or the one who used to be a CTL and is now an MME? And the MME I'm familiar with - is she the one I contact?

What angers me so much about the Q is that they add a position, delete 2 positions, change names of positions, modify positions. It's really hard to know who to ask when you have a question. And if you ask the wrong person, you get snapped at.

When we get mass emails, it does not say how - many others it was sent

[ In Reply To ..]
to, just "undisclosed recipients" which I have always wondered about.

I totally agree about the position changes. I never know who beyond my CCM to contact about different things. One thing I will say, I have only been with the company just over a year, have had in that time 3 or 4 different CCMs~what is up with that? I miss my last one right now.

I am not a complainer, and I have asked for - clarification about QA maybe

[ In Reply To ..]
3 or 4 times. When I asked, I asked in a very nice "please clarify which of us is correct so that I can be sure to do it right" kind of way. I just know I am getting frustrated and paranoid.

Thanks, I guess I will give her until Monday and - then escalate it, IF I can

[ In Reply To ..]
figure out who my Area Director is!

questions - sm

[ In Reply To ..]
Do you have a QA supervisor? If you have questions about an MME correction, I would contact her.

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