A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Rude QAs - blondie

Posted: Mar 18, 2012

I have encountered my first rude QA at this company (Transcend). My audit scores last week were 100%. The week before that 99% and 100%. They have never been below 98% but are usually around 99%. Starting receiving a new worktype and I sent some reports to QA because I didn't know what the heck the doc was saying. The SR didn't even pick him up because he is difficult to understand. Besides the fact, I hadn't transcribed his reports but a few times. I had multiple blanks. When I get my feedback, it said I could have found those blanks if I had used google. Well, no I couldn't. When you can't even understand what the doctor even sounds like he is saying how are you gonna look it up? I had some other reports too with some blanks. I have got nothing but snooty comments back. I was put back on full review for that certain work type because I have all the blanks. Well to me it is better to send to QA if your not certain than to guess and not send it. She emailed my TL and said apparently I needed to be on full review for that worktype. Well that's okay. She also said that she had a quota to meet just like I did and that many blanks needed to be full review. So basically, the blanks are cutting into her productivity. Then last night somehow I am limited to like all ER admits which are one of the least priority jobs like I can't do the other worktypes. Then why do I have 98% to 100% on all my audits? I am so aggravated I am seriously considering finding another job. I work a shift nobody else will work on days nobody else is willing to work, and I get this, and to boot, with the scores I have.

Well after a while you'll be Nuanace, so hang in there - I know its frustrating because

[ In Reply To ..]
thats what QA is for. When you are starting a new doc, work-type, or account you will have more blanks or may need to send more then usual to QA until you become familiar and comfortable.

Hope it gets better for you. On the flip side though, ER admits aint too bad. Most ER docs in my experience have a tendency to say the same thing over and over, maybe you can rack up the lines with them until off reveiw.

Nuance - Texas Gal

[ In Reply To ..]
The notes I've been reading on Nuance makes it sound even more horrendous than Transcend. I wish us all the best and wish we all had more of a say in the future of the industry. Hourly pay for transcription was always the best for us, to allow for research and the worst of dictators, but who cares about the workers anymore?

I hear you - Me too

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I have had the same experience. I had a doc who did not seem to be using the right templates when he was dictating. I asked about it twice figuring that it would be worth fixing. You cannot tell me he does not know his own templates. He is still doing it. Passed audit with flying colors and now suddenly I am getting work from all over the place that has to be 100% QA. I do not leave many blanks, so figure they are trying to justify paying me less.

Samples, Samples, Samples - sm

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The best thing about transcend is thay have so many samples for almost every doc and work type these doctors do. Did this doc not have samples?

apparently not, sure she would much rather used samples - then to route to QA and end up in this predicament

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nm

Sounds like if there were samples she would have - used them.

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Cant tell if your being sarcastic or not.

I have always gotten samples - sm

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I was not trying to be sarcastic or nonsympathetic to the issue, but whenever I have been placed on a new account or new work type if there was not a sample in the sample are, I asked my TLor QA for one and they always seem to find me one. All I was trying to say is the samples are what help me the most when learning someone new, especially an ESL dictator.

Re: I have always gotten samples - sm

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If you've never experienced an unresponsive TL or arrogant QA, you are indeed fortunate. Why assume your experience is the same for the OP? Samples help everyone ''the most''---so thanks, Captain Obvious, for the remarkable suggestion.

Now this is rude and sarcastic, but I am stating the obvious - nm

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xx

But seriously, I'm still rofl about asking my TL for a sample and - even getting a response! LOL nm

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x

Not in this case... - blondie

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There wasn't a sample that was helpful with that report, but a lot of times samples can be very helpful.

Obviously not... - As usual...

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A no-win situation for the poor MT who obviously would find it more efficient to reference samples than send to QA.

IMHO - FWIW

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I understand several blanks and it's a new doc, WT, etc., and there are no samples. I've been in your shoes, too. Have been audited 3 different QAs, and 2 of the 3 are awesome and even encourage emails if it's something simple I could ask to avoid sending the job to QA. When I see one of them dinging me for something and I look at it, 98% of the time, I smack myself in the head as it WAS, no doubt, my fault. The couple of times I have emailed them, they've answered w/ an explanation quickly. The other one, though...TG she's only had one of mine. Dinged me left and right for commas and the like.

On the flip side, w/ my prev MTSO we could ask for OLC help (other MTs could listen to see if they could help). I got to the point where the MTs who refused to use samples (they were abundant there) and/or if I could find the answer immediately on Google, yep...I ignored them.

Also, it concerns me as it seems as though just because you work midnight/weekends, whatever, that you are entitled to "a break." I work weekends, too, and I've never thought that should excuse me when I've made a mistake.

Dang!! Sorry this was so long. As you can tell, I just shut my work computer down and it was a long day. :S

Give her a break, she was just venting. - for goodness sake.

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.....

LOL! I just posted that same comment - PeaceLoveSaveTheWhales

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(yours) to a bully not too long ago as that person in reply to someone else actually used words like "stupid" and "lazy." I in no way meant it offensively. I agree w/ her/him on some of the points and disagree on others. I didn't attack OP, and if my comment were interpreted as such, I apologize (though I don't really see why I need to). Is there no civilized discussion here?

I don't doubt it one bit - sm

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One QA I have is a problem too (Transcend). She sends me emails with copies to the AROM and ROM with corrections on my reports. These corrections she makes are wrong. It states clearly in the AI what to do and I follow the rules. She should check that before correcting me.

I'm wondering if they are working on a skeleton crew these days and are just so spread thin. Still, they need to stop and think before correcting us or in your case, putting you back on full review. That's just crazy.

I wonder if they will have jobs in the transfer to Nuance...

You know... - blondie

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A requirement for being a QA at Transcend in the job description is giving professional and (I forgot the other specific word they used) but it was not being snooty or rude in giving feedback. I feel like highlighting that part of the job ad they currently have in the internal career center at Transcend and forwarding it along with the copies of the emails that QA has sent me to the ROM and see what they say to that. It is a QA's job to give corrections and feedback, but they don't have to be rude to someone. They can do it in a nice, considerate way.

QA - Anon

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I had similar issue with probably the same QA. She sent a note to the regional manager and everyone below her that I could have filled in the blanks with a little bit of effort.

I rarely send anything to QA and never without listening several times and Googling, etc. I'm still stewing over that stinging remark.

Most of my feedback from other QA has been very professional and spot-on but all it takes is one rude one to make you feel like dirt.

Well I know she emailed my TL. - blondie

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And I'm sure she emailed the ROM too; though, I haven't heard from her. Sounds like the same one. If she has such a problem with filling in the blanks then why is she a QA?

Wow this is very unfortunate. One reason why - most avoid QA like the plague.

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As if they have never had trouble with a specific work type or doc. I really do believe that most MTs exhaust all efforts before sending to QA so assume one would not google, research, relisten, and check for samples is really unfair.

Help ME Please!!!!! - Inquisitive

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I agree, i got released from a company and I was off QA, because operative reports were to be routed to another server, not the one I transcribe from. Since it was next in line, I typed it and got basically "fired" for typing an operative report I was not supposed to. We are not mind readers. Now I just got a new job for third shift, 10p-6a for .02 per line for editing, and I was told it would be transcription by the recruiter. Tonight is my first night on shift, but I have over 27+ years experience in transcription, and I do not like editing (which I understand I am going to HAVE to like or find another career, lol), but are there any jobs out there that pay for just transcription anymore?? I sure would like to find one~~If anyone knows of any work, please let me know :)

2 cents a line for VR? - MT

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Did I read that right, and you're on third shift and have 20+ years of experience. That is the lowest VR pay I've ever heard of. I think they're taking advantage of you, and you should look elsewhere. I think the now-average of 4 cpl is too low, but at least it's double what you'll be making. Good luck!

Firs question - Why are you working a third shift editing jobs for - 0.02 cpl???

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Unless you live in india, this is totally unacceptable and I would have kept looking.

Transcend - No wonder

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Boy, being rude and nasty must be par for the course at Transcend. The trainers are nasty with rude comments and I have them all saved just to remind me how unprofessional they are. One comment from this particular trainer I had says "what do you think I do sit around and eat bonbons all day." People complain of the pay at Nuance, but I've been there for over 2 years and I have never run into any of this rudeness with Nuance's trainers, TL, QAs, etc. This group are truly professionals and would never send back snide and nasty emails. This is just my experience.

I was gonna work for Transcend, but felt the heat of the - unprofessionalism the first week and broke camp.

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Glad I saw early on and didn't waste my time. I cant work under such stressful circumstances and from what I have read on the boards (not just this thread) I made the right decision.

That whole time clock thing blows me away. They dont care if it takes you 12hrs to get 8hrs worth of work, you are only allowed to enter 8hrs. To me that is getting over on the employees who work off production so they dont have to pay downtime when there is no work or kick out extra for the new hires who aren't meeting minimum wage yet. Meaning no cushion what so ever while your in your learning curve.

Absolutely agree with you - just me

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I quit Transcend after the first week. Rude, rude trainers, unprofessional, and constant technical issues, which I was blamed for, constant calls to tech to get it fixed, on and on. Too much stress. Anything would be better than Transcend. I hope the new company gets rid of the unprofessional trainers and QA. etc.

QA - me

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When Transcend bought DTS, the quotas for QA changed to 80 reports per day, and unless you are a speed reader and a magician, there's NO possible way, so not surprised you are getting what you consider grumpy messages. There is one particular group of accounts over there that constantly have new people on them because nobody can understand them and the VR is horrible. There are even QA people who kick the work back. I used to come on and work would be on there over 9 hours old because other QA people had kicked the work back and let it sit, and did management do anything about it, of course not.

If your company is the one bought out, what you - describe above is the standard - sm

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method the larger MTSO has of getting rid of the purchased company's employees. I work for a different company that bought out my original company, and I'm the last original MT left. My QA scores are high, yet they're trying to get me fired for exactly the type of thing you describe.

It isn't you. It's the way these shady, corrupt corporations work. A lot of what these companies do is illegal, but since it's a field that most people don't even know exists, they continually get away with it by flying under the radar.

Even though it's true that "no one cares about MT, or transcriptionists", I believe that with a lot of "creative marketing", if you will, we could make our profession the poster-child of everything that is wrong with business-as-usual in America.

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