A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Contrary to popular belief, the MT field may - belong to newbies


Posted: Aug 05, 2010

This is not a post for the newbie board, because I would like to address the experienced transcriptionists to talk ABOUT newbies. ("Address"? Is this a speech or something? ha ha) There was a thread on the newbie board recently concerning whether we (as experienced MTs) should be encouraging, or discouraging newbies, or whether it is any of our business at all what they do. The last word was that we should be kind to them, which we can all agree on. None of us like to see any newbie duped into thinking this is the great career it used to be, though, and it is hard to say nothing when someone innocently asks, "As a newbie, where can I get a really good MT job and work at home and work my own hours, and make a good rate?" It is easier to fire off a short, sarcastic remark, than to go into a long, patient, detailed account of how working conditions have changed, and what factors have affected our jobs, etc. etc. and to try to explain that just perhaps, the newbie may have unrealistic expectations. It is really a complicated and delicate process to disillusion someone and do it in a kind manner, and not give vent to our own anger and stress about our jobs. ("Disillusion" only means to "cause not to have illusions," and it is not necessarily a bad thing!)

But lately I have started wondering if MT is going to become an entirely different field from what we have known. I first began to wonder about this while working at a hospital. We were making gooood money... (note to self: stop drooling, stop staring into the distance with that vacant look, nostalgia is not an attractive look for you). I have to confess-- we made way more than our neighbors, the lowly medical records workers. Yes, I was that arrogant, to think of their work as lowly, because they made half as much as we did. We were special. We made more money. Nobody understood what we did. We were set apart, the "production workers," shrouded in mystery, doing incomprehensible work, not socializing, making money that nobody talked about, even among ourselves. Publicly, we downplayed the money and emphasized the hard, unrelenting grind, the "assembly line," the constant pressure to produce that kept us from mingling.

Sometimes I would look at the other medical records workers and feel bad, thinking that they worked hard too, they had their own "grind" and assembly line mentality. Was I worth so much more because I knew medical terminology? Because I wasn't sociable? I wanted the other employees to be paid well, too. I felt privileged. We were the "haves" of the medical records department, they were the "have-nots." There was no real answer when I asked WHY I was so well paid. "Because... smart... hard-working... focused." The others were that way too. They had to navigate the intricacies of the EMR too, they had to be accurate too. They got yelled at for making mistakes-- we got polite emails. I had to admit, finally, "Life is unfair. Isn't it GREAT FOR US!"

And wondered, "How long will this go on?"

Then came the winds of change. Someone in a position of authority noticed the very large payroll of the transcription department. Uh-oh. Then the budget "adjustment." Then the reduction in incentive, the increase in production. The tears, the arguments. The children threatened with starvation, the houses about to go into foreclosure. We were still quite well paid-- just not AS well paid as before. Then the same Someone in a Position of Authority made a further remark about the "adjustments" not being final... Further studies to be done to look at transcription earnings nationwide. As if there were some great normalizing going on, a good and proper realignment, as if some sense of satisfaction would result: Ah, finally, things are as they should be. The transcriptionists at ABC Hospital earn exactly what they should be earning. There is no more painful and awkward gap between the national average, the good and comfortable national average, and what our transcriptionists earn. I thought: "They will not be content until they have reduced our pay to that of an average medical records worker. Our days of privilege and higher pay may be over."

Well, the above is a very long-winded attempt to get to the point of my subject line. Medical transcription may be becoming an entirely different career. Pay will indeed be that of an average office worker, with no more expectation of "good money" by a new employee than a new McDonalds worker would have. Knowledge of medical terminology will be required, but not as essential as it had been; the VR system will fill in most unfamiliar terms. Speed will take precedence over knowledge and accuracy, as it has in so many areas of society. Direct entry of diagnoses and dosages by the providers themselves will make 100% accuracy unnecessary on the part of the VR editor. Newbies will understand and accept these new working conditions without question (once the MT schools themselves and their propaganda become obsolete). VR editing and transcription will be no more or less than another step in the processing of medical records, and no more "specialized" or highly paid than the person who scans documents, or who makes copies of records. No one will be left from the "old school" who even thinks this is unusual, or who protests against the loss of MT skills or knowledge. The future will belong to the newbies. The scenario above is already playing out. The only conflict is left for us, the long-term transcriptionists, adjusting to this "downgrade," and for the current newbies, still recovering from MT curriculum spin formulated by other long-term transcriptionists. The future newbies will have no such conflict and no memories of "the way it used to be." So-- the future of medical transcription and voice editing indeed belongs to the newbies.

PS-- I am editing this post to add this question, What do you think? (Sorry-- I was getting tired-- ended the post with a sort of dead-end statement!) Where do you (as an experienced transcriptionist) see the profession going?

Training not keeping up - Old MT but Mama gots skills

[ In Reply To ..]
I see newbies finding themselves in the same place that men did when the feminism movement got rolling! LOL! They thought they had a place but the role was newly defined and they weren't sure where to fit.

I wonder how many MT training programs are giving thorough editing/SR training? Until they do and start producing MTs ready to step into what's available, newbies are going to have a tough road.

I've worked as a data analyst in the recent past (while also doing MT) and have seen what happens to EMR on another level. I've seen what the future intent is for manipulating that data. When I started, we received transcribed (as in by a person) files to load and parse. Now, very little actual transcription files are submitted by the doc offices and clinics and instead in its place is structured data, as in "key phrase" templated work. This is going to highly impact coders. This is going to go the way of actual transcription may be ONLY done by the "old school" MTs and the "newbies" are going to have to 1000% embrace the new wave of editing and lower wages (although, IMO, still a step above McDonald's).

So you're right, well half right, IMO, the future belongs to newbies who have the proper training. Until then? Well, we old dogs will keep working our fingers to the bone :)

Training not keeping up - Aspiring coder

[ In Reply To ..]
Good point about the schools needing to get up to speed on ASR and VR. There's even a speech editing module included in my coding course. I thought it was strange but maybe I'll see the reason later on. As you say, one advantage we old timers have is that we're already on the scene. I plan to learn everything related to editing and SR at my job so that I will still be able to compete. Coding from a "key phrase" is going to cause problems, I see a lot of payments getting kicked back unless a more thorough job is done.

Coding and key phrases - you may be surprised

[ In Reply To ..]
It's already being done and done well. Money drives the train. Insurance companies are the ones contracting the companies who will house the data, parse the data, create the reports, help develop the protocols for diseases. Insurance companies are "teaching" the docs that if they want paid, want bonuses, etc, they will do X, Y, and Z. And it's being done. As technology gets smarter, you'll see a major impact, IMO.
Too many variables - See message - Aspiring coder
[ In Reply To ..]
Hospital DRGs, Medicare approval, V codes and E codes, procedure codes, pathology tissue codes, CC and MCCs, too many variables to take coding out of human hands. I still think that a lot of claims will go unpaid or get bounced back because they are inaccurate or partially coded, there's just too much information to be gleaned from a hospital stay to trust it to a few carefully chosen keywords. I may be wrong but that is just my opinion. Technology does not get smarter, humans get smarter.

Well since I am 25 years into this field and am stilling - transcribing tapes and driving

[ In Reply To ..]
to pick them up and have been for the past 15 years, I see it going no where. I just raised a line rate, so that makes me happy and the physician is happy with my service, so all is well in my world.

I have no idea what you mean by this field belongs to newbies b/c there are tons and tons of posts here where they are not finding jobs. ????

Also, there are ads here stating they want you to have a C-phone and Windows-XP (how outdated is that?) - I really honestly do not think this field is going anywhere.

Just my honest opinion.

P/S: I've begged my clients to go digital an they are totally not interested and totally not interested in transcribing their own reports on some EMR system that is "costly" and "ineffective as the choices are not broad enough."

From what I understand, your guys are going to have to go EMR - Backwards Typist

[ In Reply To ..]
sooner or later. I was positive I read somewhere that EMR was mandated by a certain person in the White House and to be up and running by 2012 or else be fined.

I may not have all the info, but this is what I read a year or two ago. In fact, my doc is not a happy camper because of it. EMR is expensive to acquire and he is holding off as long as he can.

not fined if they don't - but rewarded if they do

[ In Reply To ..]
Wow, BT, you are on top of it. I did not know this! EMR is indeed mandated for every provider-- along with insurance for everyone. This will definitely have repercussions for the MT field. Even "partial use" of EMR means something for our lines-- no more medication lists, no more diagnosis lists, no more of whatever the physician chooses to transfer to EMR.
I pulled this off a news website:
>>On February 17, 2009, President Barack Obama signed into law a plan for economic recovery designed to pull the United States out of a deep recession. Encompassing $789 billion in funding for stimulus programs, the American Recovery and Reinvestment Act (ARRA) included $19 billion under the HITECH Act to promote the adoption of Electronic Medical Record (EMR) technology in healthcare. Individual doctors and eligible medical providers can receive $44,000 or more for "Meaningful Use" of an EMR system starting in 2011.
Full story, http://www.prnewswire.com/news-releases/ehr-community-applauds-washingtons-pragmatic-progress-toward-health-it-98404429.html.
Okay-not really fined but loss of Medicare fees - Backwards Typist
[ In Reply To ..]

(Same difference to me). So, essentially, they do not have to adopt the EMR system but, "after 2015, further financial incentives will not be available and penalties will kick in. There will be a 1% reduction in Medicare fees per year, up to 3% by 2017."


 

Oh I bet that really scares them good (NOT)! lol - nm
[ In Reply To ..]
xx

If that be the case, then we are all out of a job in 2011. - AGAIN - THERE ARE STILL COMPANIES

[ In Reply To ..]
REQUIRING C-PHONES AND WINDOWS-XP. Do you honestly think that every physician in this country will have EMR by 2011?

Doubt it. So... whatevs....
2011 - Aspiring coder
[ In Reply To ..]
The goal was supposed to have a nationally standardized EMR by 2014, and no I don't see it happening.
In the year - 2525
[ In Reply To ..]
The year may vary, but if the government is pushing to get it done, it will get done.
The government getting something done? - that makes me laugh - nm needed!
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-_-
Government - Aspiring coder
[ In Reply To ..]
My opinion is that the standardized EMR was someone's grand scheme that looked good on paper but perhaps was not completely thought through before being implemented. The cost is certainly prohibitive, my facility plans to spend $30 million on their conversion to EPIC. I don't know how realistic that is for smaller facilities when revenues are already down and how they expect to recover that cost. It will make things more efficient but that is a lot of money, small groups probably won't be able to afford it. Do not-for-profit hospitals and clinics operate under the same rules? I don't know how it can be enforced, some places might just choose to pay the fines and continue doing what they are doing. Lest we not forget, WE are the government but I don't recall being given a choice in this matter!

Why is it assumed EMRs and transcription are - mutually exclusive? sm

[ In Reply To ..]
Maybe I missed something, but it has seemed to me that there just needs to be an electronic medical record. Nowhere does it say it needs to be done in Inscribe or ExText or even Word, nor does it say that it has to be VR. If anything, it would seem to be that those physicians that now hand-write their notes may have to be tossed into transcription-needing pool so their office notes can be uploaded into the patient's electronic medical chart.

Is there something I'm missing?
EMR - and us
[ In Reply To ..]
The catch is-- the EMR always contains options for the docs (and nurses) to put in their own info. Nurse puts in vitals and chief complaint. And what physician wants to waste time and breath to dictate an entire normal physical exam by rote (HEENT, Neck, Heart, etc.) when he or she can click on one button, and the whole thing pops right up on the screen. Tailor-made for that doctor's preferences. If any component needs to be altered (neck has mild anterior cervical lymphadenopathy, extremities have 1+ pitting edema to the ankles), that is another click, and a few words typed in free text. EMRs ALWAYS, ALWAYS include the option to put in the typical exam findings. And there go a big chunk of our lines (easy lines that we have templates for). Even if the doc dictates the exam, he/she can just dictate (for example) "1" for a normal finding under any component of the exam. (sounds like "HEENT, 1. Neck, 1. Lungs, 1.") Or, "Physical exam. Please use my normals throughout." Then the doctor knows that you are just selecting template options, not actually typing them, so he or she may be unwilling to pay you regular rate for those lines. (Using templates and macros has always been our secret, but now the doc knows exactly how easy it is for us to put in the exam findings.) Anyway! That's how EMR and dictation work together, or don't work.

Newbies - Aspiring coder

[ In Reply To ..]
We were all newbies once and worked for crap wages, it's good to remember that. Editing and transcription have always been another step in the processing of medical records, what did you think it was? We're members of the health care team. I don't know how your working conditions can be bad in your own home, but you say they are. We are not the only profession seeing the "wage adjustment," that's the way it is in almost any occupation now. Times were definitely good, but that was then, this is now. There's a place for the seasoned MT too and I'm not ready to move over, but I'm also willing to adjust to the changes.

different places, different stories - OP

[ In Reply To ..]
This is why I'm glad I changed the post to ask for others' opinions. Others do have different experiences. My fortune (and misfortune) has been to live in a regional "medical center" with a doctor's office on every corner. Transcriptionists were always in high demand and always highly paid. The flip side of that, is that the technology of EMR direct entry and VR has been embraced thoroughly here as well. So we transcriptionists felt the "bust" more than some other places. See, I did not know that tapes were still being used, anywhere! I have not seen that since the mid 1990s. Good ol' pickup and delivery!

Curious - MT

[ In Reply To ..]
I agree with much of what has already been stated in this thread. However, I have always wondered why companies wanted newbies who were already perfectly seasoned. Isn't this ironic?

Yesterday, someone posted a comment regarding the fact that it takes 3-5 years for a newbie to get past the newbie stage. However, I've found quite a few jobs with MTSOs, small and large, but not a one has ever offered additional training or mentoring. At each position, as a newbie, I was expected to already be at least 98% perfect!! I have never been given the opportunity to grow into a position. Was it because they wanted to hire newbies and pay the least amount that the newbie would accept while expecting the newbie to perform in the same manner as an MT with many years of experience?

In this way, the industry may truly belong to the newbies. At any rate, it's usually about money and profit margins, isn't it?

Newbies taking over - Still at it

[ In Reply To ..]
I too feel the large MT companies are doing a disservice to the experienced MT, so the solution for me was to get away from the hospitals. I found a couple of privately owned smaller services and I am doing straight transcription and doing clinic notes. At one time, I would have never, ever considered doing clinic notes, but I cannot abide the hospital transcription any longer, what with the ESLs (and no I don't feel I should have to take my time to train to learn to listen to them) and voice and the way the companies treat you, and so on and so on. It has not been easy and at times, I wondered if there was any hope for a decent MT job ever again. You just have to keep at it, if you want to continue to do this. I figure when I just absolutely cannot do it any longer,then I will have to look elsewhere, but for now, I am willing to give it a few more tries. Again, it isn't easy, but everything is hard now. The job market is very tough. Good luck to us all!

I dont think newbies will take over MT. As soon as - - s/msg

[ In Reply To ..]
they move their offices out of mom & dad's den, and have to start paying their own rent and insurance, on what we KNOW will be even-lower CPL, I think most of them are gonna BAIL, just like so many of the experienced MTs are doing now.

I do not agree with the following statement - Backwards Typist

[ In Reply To ..]
"Knowledge of medical terminology will be required, but not as essential as it had been; the VR system will fill in most unfamiliar terms. Speed will take precedence over knowledge and accuracy, as it has in so many areas of society. "

Knowledge of medical terminology WILL still be required. The VR system is NOT perfect and doubt that it will ever be perfected. Knowledge is required for the terminology to avoid patient errors.

Therefore, the MT industry has to now combine the knowledge of terminology, embrace and learn new technology, keep speed and accuracy in the forefront as we do now. Docs are not perfect in their drug info. Who will be responsible for correcting their errors? Many docs do not know the dosages or if its mg or mcg.

Newbies, especially young ones, will grasp the newer tachnology a lot quicker than us oldies, but they will still need the experience required of them now to avoid patient errors.

Even some very experienced MTs make VR errors; why do you think newbies would do better?

This is just my opinion. I plan to stick around for a long time unless wages go even lower with the company I am with now.

Doctors will be resonsible for their own errors - mt

[ In Reply To ..]
I see things happening the same way. When I used VR for awhile, I found it easier in some respect. I couldn't make as much because of having to fix errors, but it made it easier to look up terms when it picked up ones around the one that was wrong in VR. The OP was talking about us starting to make what the people in medical records make. The funny thing is, is that the hospitals where I live want you to have a HIT degree (2 years) with college A&P I and II along with some other sciences, but yet the MTs make way more still. I know my MT schooling did not go as in detail as college A&P I and II, and it only took me about 6 months.

If the doctors are filling in their own meds, it may not be 100% accurate, but it will be on them. It would probably be the same thing they would dictate. I know I have meds dictated wrong sometimes, no difference there.

I definitely plan to stick around too, but I do see all of these things happening.

dumbing down - of transcription by VR

[ In Reply To ..]
I agree that we still need to have a lot of knowledge, but it won't be AS essential as it had been. VR paves the way for a lot of newbies, where we had to struggle and look up every new term in a dictionary, or online, or ask someone to "please listen to this." The first time I heard the term "Jamshidi needle," it was accompanied by the properly spelled VR text. It sounded like "jamsheenee" and I would have been stumped to know where to begin to look! Or-- can you imagine a newbie in "traditional transcription" hearing the sentence, "A modified Chevalier incision, as described by Tagliani and Marshak, was made over the triquetrum." That would be a whole research project in itself just to get through one sentence. (Note: names are bogus, except for "triquetrum"!) But you get the drift. VR spells it out for them, so they begin to have a sense of awe for VR's superior knowledge. They don't have the spelling of "triquetrum" pounded into their brain by having to find it in the dictionary and then typing it out. It makes the process much more efficient, but the "hard-won knowledge" aspect of long-term acute care transcriptionists becomes less relevant. Yes, you and I may say "our knowledge is important," but unfortunately, we are not the ones who decide what is important. Let me rephrase that-- we are not the ones who decide what is properly valued! (Sez me, as I sit and wait for jobs, and put off planting my fall spinach which I SHOULD be doing.)

Have you never used VR? - it does require med knowledge still

[ In Reply To ..]
I'm sorry I don't have time to read your entire post, but I skimmed through it and got the impression you don't know much about VR editing. You said, "the VR system will fill in most unfamiliar terms." No, VR often fills in correct terms but very often fills in incorrect terms. An editor who has no medical knowledge wouldn't have a clue how/what to fix in a report.

So, yes, you still have to have medical knowledge to edit VR.

VR is a machine. It doesn't know what it's doing, it has no judgment, and it needs a medically knowledgable person to edit it.

I'm an oldie and love doing VR...not a newbie.



I sure agree with you there. - sm

[ In Reply To ..]
In some respects, I think VR is even more dangerous in the hands of a newbie (much like giving an AK assault rifle as a first gun to someone who has just read a magazine article).

Unless you really know your stuff, you're not going to even know that the VR is wrong. A newbie may not catch the dysphagia/dysphasia, peroneal/perineal, ileum/ilium, etc. A quick read of the word help board shows a lot of questions asked where people have had to step in and tell them not only the questioned word but glaring errors in the surrounding text that the posters were unaware of.

If you're saying that the dictated H&P, discharge summary, etc., are going to be so irrelevant that it's okay for them to be riddled with errors, then the next logical step would be for hospitals to realize that they are paying for nothing and just eliminate them entirely.

bypassing - transcription altogether

[ In Reply To ..]
>>If you're saying that the dictated H&P, discharge summary, etc., are going to be so irrelevant that it's okay for them to be riddled with errors, then the next logical step would be for hospitals to realize that they are paying for nothing and just eliminate them entirely.<<

Bingo. But at my hospital, the discharge summaries have already "gone automated," so we don't get them anyway. The trend is towards automatically generated reports from data that has been input at all steps of the patient's hospital stay. The discharge summaries do not need to be delayed while they go through transcription. Yes, it annoys and hurts me to hear hospital admin and doctors talk about transcription like it's an unnecessary step that can be bypassed, but that's the whole point of automation, whether VR or direct entry.
True. But if that's the case, it isn't going to be great for newbies. - Nobody will be working.
[ In Reply To ..]
Or it may be that the hospital has only need for one transcriptionist to handle the stuff that for whatever reason cannot be handled by whatever system they choose. And at that point they are going to need someone who is not reliant on the technology to handle the system 'drop-outs'.

Its only "great" if you can survive on little to no pay, - (or still live with Mom and Dad). nm

[ In Reply To ..]
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What Attracted You To The MT Field?
Mar 07, 2010

I didn't know what I wanted to do.  I was very independent and a home body.  I'm also very disciplined and prefer to work alone.  When I made more than my friends with degrees, I stayed...I feel like a criminal for how much I got paid for how little I do.  Easy money, ability to stay home, no managers lurking over shoulder.  We are the last man on the totem pole here in the medical "profession" and we are getting cut out.  It was too good to last forever. ...


You Know The MT Field Is Bad When Even The Fly-by-night...
Mar 26, 2010

You know the MT field is bad when even the fly-by-night "work-at-home" make $20 an hour companies don't even advertise for MT anymore.  My husband has been job hunting and we've been checking the online job search engines daily.  I haven't seen one single ad like we used to see on the matchbook covers.  Now they have a different scheme.  It's all work at home in call centers and make $20 an hour.      ...


Question Regarding Our Field (sm)
Jun 16, 2010

Does anybody know the particulars of the legislation that was passed back in the 1950s (I think) that really started our field by making it a law that documentation of health care had to be typewritten? ...


I Just Have To Say This About This Field Of Work
Oct 15, 2010

I am going to be anonny as I do not want people to know who I am and call me lazy or whatever they decide to call me.  I lost a job not long ago, found another one for peanuts, but am going to turn them down as I can get more unemployment.  Plus with unemployment, I know how much I can count on each week.  It is steady.  I know it will not last forever, but....  I am just tired of the stress and worry of is there going to be any work.  At least now I know how much I ...


What Happened To Our Field?
Mar 23, 2011

Why can't it just go back to the way it was? Those of us who have been transcribing for 20+ years are kind of hurting now, or anyway I am. I used to have a service, had no middle men, no corporate people to support. This was back in the 80's, and the only limitations I had were demographics. If I took work too far away, I had to have more and more delivery people, but at that time, there were only a hand full of transcriptionists.  Those were the days of "a line is a line", "pica ...


My Observation About This Field...
Apr 26, 2011

I have been a working MT (IC status) for 5 years now.  I am finally making pretty good money, but I have always worked around kids and had to take the first few years slowly.  I file jointly with my husband and even had him get more deductions taken out of his checks.  This year, after deductions, I was able to get an 1800.00 refund.  I consider this good considering I didn't pay anything all year (quarterly).  Here is my observation...it seems the the MT field is a ...


Another Dying Field...
Mar 28, 2012

  I hope you'll watch this video about photojournalists.  It's very interesting all on its own, but particularly how the major news agencies are refusing to pay for professional quality and using free amateur photos instead. In particular, I would like you to observe what the expert Ed Greenberg says about how photojournalists are viewed by the news agencies - as "passive and childlike".  People who are too timid to protest the way they are being treated.  People ...


Do You Know Anyone In Healthcare Field Other Than MTs Whose
Jul 16, 2012

Unit clerks, physical therapy aides, central service techs, radiology techs, housekeeping...anyone but us? And the main difference is - we work at home alone, disorganized and unable to do anything for ourselves.  They know this, and they exploit it.   ...


12-wattle Field
Nov 21, 2012

Does this sound family to anyone at all familiar with oncology?  Thanks to all who help! ...


When Looking For A Non-MT Job In Medical Field
Dec 29, 2012

Do you use the title of MLS instead of MT? Is that the more appropriate title we have now according to AHDI? Do recruiters or office personnel know what an MLS is or what we do? Medical language specialist certainly sounds more professional to me, a specialist at something, but I wonder if interviewers are going to ask me what an MLS does and I have to explain. Maybe I should just stick with MT. What do you put on your resume? Thanks. ...