At home MTs - - QA Question for you

What do your QA people actually do? 

I have two jobs, as I've said before.  Both outsource pieces of their work and at both I wonder just what it is that the QA people do?  At both I really wonder how the MT even got their job at all but I really wonder what the QA people do!

At the hospital, we send the op reports out, probably 60 a day.  They get done by a company owned by the former Q but they claim they're done in America.  Every day we come in to 50 of them in our own QA for us to fill in the blank.  Our American doctors, the ones we used to fly through and love because they were so good, usually one have a few blanks but the ESL guys have anywhere from 5 to 8 to 12 blanks each.  That's right, you read that right, 12 blanks in one document.  So, what is the QA department at the MTSO actually for, if not to check the work of the MT who isn't actually doing the report in the first place? 

Now, the clinic is where I really swear I'm going to go bald one day.  This girl, I want to hunt her down and....serenity now....serentiy now.  I know for a fact she herself, personally, as an MT, has been told at least 10 times because when we hired this company we got to talk to her more than 10 times lol, about formatting (and we're not picky, I swear.  We're not one of those clients who nitpick every little thing at all...you'll see!!).  Anyway, she does this thing....heading, HISTORY OF PRESENT ILLNESS, text under it, four spaces under that text, next heading REVIEW OF SYSTEMS, text under it, two spaces under that text, next heading PAST MEDICAL HISTORY, text under it, three spaces under that text, next heading PAST SURGICAL HISTORY, text under it, four spaces...you see where I'm going with that?  It drives me crazy. 

At the top of the report, we have to do this whole header thing with the patient's name, vitals, DOB, vaccinations, etc.  There's a format for it...top line, date of visit, name, date of birth.  She constantly, constantly does 2/8/12 John SmithDOB then returns and puts the actual DOB on the next line and goes on about her merry way.  She's been told....a LOT.  Does it really take that long to fix it?  No, it does not.  It's not a formatting thing in the system itself because we use the same exact system here.

Where is the QA?  Why don't THEY fix it?  Why don't they TELL her to fix it?  Why don't they gig her for it? 

And she insists on putting her cc under the document information.  Every single thing she types we have to go into and almost redo the entire thing.  It would almost be faster to type it myself.  It drives me crazy.

Whew.  Thanks for listening lol