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Webmedexers, what are your "account rules" - perplexed

Posted: Mar 07, 2011

My hospital employs Webmedx for overflow work. We have an unusual amount of work so Wmx has been assigning new MTs to us. Not sure if they are just new to our account or new to the company. I realize many companies ask MTs to type verbatim, but it seems the MTs are not using common sense... stuff like typing "okay and next problem" instead of typing the next number in the list and just not paying attention to where commas and periods should go in the sentence, leaving 30 blanks and claiming in the QA comments section that the physician is slurring or there is static, and there isn't. Our dictators are mostly very good and little ESL. The work is released rather than their QA cleaning it up and I'm wondering what is going on, how things look from your end.

account rules - sm

[ In Reply To ..]
Perhaps you should address this to management rather than this board. You are simply going to get a heated discussion here. Perhaps management can do something definitive about the problem. I am NOT management, but I am a WMX employee and if there are people doing things wrong and giving our company a bad name I am sure management would want to hear it directly rather than from the rumor mill here.

ITA, I am a webbie, too. It is best to go through channels to get - concerns addressed quickly (and WMX is good at tha

[ In Reply To ..]
nm

Perplexed, I work on several older, well-established accounts, - none of them overflow, and

[ In Reply To ..]
don't see what you're describing. We're also most of us a well-established crew assigned to them, of course.

Also, none of my accounts are verbatim, and my group at least is supposed to tidy up SR so it reads comparable to straight transcription.

In any case, when QA reviews come around, anyone with a single critical error or below 98% overall is targeted for special attention. You may just be going through a rough patch before you get a good crew settled in? Hope so.

Why wouldn't you go through the proper channel for this? - sm

[ In Reply To ..]
I am suspicious of this post. If I were with a hospital and saw what I considered to be poor work, I'd take it up with the contact at the transcription company. Coming anonymously to a bulletin board and posting with the thought of getting a reply from someone who knows anything about the inner workings of Webmedx? It wouldn't be in my top choices of how to solve any issues.

What you're asking would also be proprietary information that you must be aware isn't acceptable for us employees to discuss on a public board.

And what YOU hear on your end isn't necessarily what a service hears on their end. If they say there's static, they're probably hearing static. Webmedx QA is top notch, so again, if it's going through QA and reaching you with multiple blanks, there's an issue with the quality of the dictation. Whether that issue is at the source or somehow happens as it's transferred is something you'll need to work out with the transcription service.

Possible that OP doesn't work for WMX - but for hosp and has

[ In Reply To ..]
no access to them but can see their work. In similar situation here with an MTSO and my hospital.

Then the proper channel is to go to her boss, not ask - sm

[ In Reply To ..]
anonymously here for proprietary information. Either way, she's not going about this the right way.

Maybe OP is more interested in information than - demonstrating propriety. No harm in asking. NM

[ In Reply To ..]
x

Actually, there is sm - MT

[ In Reply To ..]
As stated, she's asking us employees for proprietary information, which we're not allowed to share.

I'm skeptical of the OP anyway. As someone else stated, that kind of post is more likely to stir up some angry responses than get her any information. She's basically trashed the company and the employees and asked us for things she should be asking her supervisor for if her goal isn't just to stir up trouble.

account rules - webmt

[ In Reply To ..]
I do work for several accounts that do overflow. Our rules that are posted that have been discussed and approved by the hospital manager.

I agree with the others who have responded, if there are some deficiencies, have your manager speak to the account manager at WMX. They most certainly do NOT want this type of work going out, and if there are mistakes reported, my account manager will send e-mails to all on the account concerning the problem, to ensure that it is corrected. In some cases, additions will be made to our account specifics to ensure quality.

Hospitals using MTSOs - ...

[ In Reply To ..]
Short answer is you should educate those in the executive leadership of your hospital why they should not be utilizing Webmedx or any other MTSO.

MTSO MTs are not paid living wages and poor benefits, if any. Do you expect quality work out of persons who do not make a living wage? If so, is that reasonable? What if it were you who was not making the living wage?

Food for your thought...

EXCUSE ME - I make a living wage and good benefits sm - Super Web

[ In Reply To ..]
Please don't make blanket statements about "all MTSOs" and MTSO MTs not making a living wage. I make more working for Webmedx than I ever did hourly, on site at my local hospital. My benefits are comparable except for retirement pay.

what a ridiculous reply - MT2

[ In Reply To ..]
Because YOU have made poor choices don't paint ALL MTs with that brush.

I'm paid more than a living wage, have benefits, a great MTSO and take pride in the quality work I give in return.

It's MTs like you that keep dragging things down.

Ridiculous was the word that came to my mind too. - Doing pretty darn well at WMX. NM

[ In Reply To ..]
x

Why don't you contact your WMX rep and discuss it? - No one on this board can answer or help you.

[ In Reply To ..]
nm

WebMedX - Grandma

[ In Reply To ..]
I was terminated last week without notice and without pay as a result of QA changes to my reports. I have been a medical transcriptionist current acute care experience for over 42 years and they would change the transcription from what the doctor said to what they thought he said. It was ridiculous and in a way I am glad I no longer had to compromise my talent and sending in incorrect reports to the hospital. In transcription we are to transcribe verbatim - no room for errors despite what QA wants it to say. You must remember, you get what you pay for.

You were the MT that was still in training weren't you? - see message

[ In Reply To ..]
If so, your termination would not have been as a result of "QA changes to your report" but rather your inability or unwillingness to follow the account specifics. QA would have to change your reports if they did not meet account specifics, and if you could not meet or exceed the minimum required quality standard.

I remember your posts because you mentioned your "42 years of experience."

It doesn't sound as if you've learned from your experience, - anon

[ In Reply To ..]
Grandma. You weren't invited to move on because your superior performance was beyond their ability to appreciate. That 42 years of experience should be a great asset to you and to an employer, but somehow you screwed up and managed to lose a good job.

Personal experience is very seldom the best way to learn, and it's beyond worthless when the student is unable to understand the lesson. Try pretending you're a teacher explaining to yourself how you could have made this work well for both parties. You may loose some insights that way. Wishing you a better outcome next time.

I disagree that we should type verbatim.... - anon3

[ In Reply To ..]
It's our job as transcriptionists to 'CLEAN UP' the dictation without changing the gist of the report. This is what we are TRAINED to do... why we have to know terminology in every specialty including pharmacology, anatomy, biology, chemistry, and have a working knowledge of English grammar and sentence syntax. It's our JOB to keep the dictator from coming across as a moron. We have to be able to hear English spoken in Russian, German, French, Spanish, Tagalog, Farsi, etc, etc accents.

Otherwise, we're no more than typists.

And the MTSOs who respect their MT's skills... - anon3

[ In Reply To ..]
don't ask them to type verbatim.

Has anyone read a report that was transcribed from dictation verbatim? It can be ridiculous!!

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