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You need to call Steve in I.T. at extension 3. They will take message due to overwhelming calls and then call you back. They will give you temporary password and a website to go to. After you go to website, you will enter temp pass and then change your password. THAT password that you just changed will become your permanent password for outlook.office365.com, user will be jsmith@imedx.net and your new password you just did. YOU WILL NEED I.T. TO CALL YOU, NO OTHER WAY TO DO THIS