Nuance Webclock problems

Mine will work until I click on Webclock to punch in my hours and then it just sits there with a blank page and does nothing. Just wondering if it is just me or anyone else having this problem? ...

Can someone clarify for me how schedules/Webclock is supposed to to work??? You are scheduled to work 8 hours. There is no work, you wait 15 minutes, supposed to clock out and check back later, etc. If all of this considered part of your 8 hours?? or do you have to make up the daggum time for all this crap of checking back and forth, emailing to get jobs assigned, etc. I only have those 8 hours and cannot flex. Are you penalized for not getting your hours in?? ...

Have received info on training, which instructs to not complete until you have created a password and have access to Webclock. Prior email message said that info should have gone out yesterday. I have not received anything. I notified NTS payroll this morning by email (as instructed) that I did not receive password/access information and have not heard back from them. Just wondered if a lot of MTs have not heard yet or if I am the only one. ...

Seems like I was told there is such a thing, but where can it be found? How do you put in time for taking a day off with pay on Webclock? I can't find instructions or a category for this on the Webclock page. ...

Is there anyone else who cannot log into Webclock. I can get into Alphastaff, but I am unable to go to the Webclock site to clock in ...

Have any of you coming from Transcend done the WebClock training? Is it easy to use? TIA! ...

Just noticed that my whopping amount of PTO (24.87) is the same on all three pay periods for this year. Do they add it in at the end of the month or what? Just wondering why in pay period 1 of this year I have the same amount of PTO as I do now. Help!!! ...

weeks of clock ins. Then as the next week comes up the last one disappears. Is there anyway to see former weeks' clock ins?? TIA ...

Those of us who have been using webclock and are not new from other companies - do we have to go on and do something different and set up a new pin etc. I got an email about having to view an 8 minute instruction on setting up an account with webclock but I already have one. Of course it is through alpha staff so do I need to do anything? ...

I still have not been able to get into the correct window to select my pin number. I called the solution center and he told me to call another department to help. Of course they aren't even open today. Is anyone else getting as desperate as me? ...

For some reason I am totally spacing what my Webclock ID is and this is different than the employee number on the paystubs. Does anyone know where to find this? There is only a link if you forgot your pin. Thanks for any help, I cannot seem to find it on my rolodex where I normally keep these things. ...

anyone else being told of webclock discrepancies, that you are claiming more hours than you worked? ...

to work from either my favorites bar OR saved on the desktop? I am so tired of having to type the website directly. I CAN save it to the desktop, but when I click on it, it just gives me a message that says "timeout condition detected" and will not go to Webclock. ??? Anyone else have this problem? ...

I am trying to figure out how to best keep my LPH at a reasonable rate. Since on the new plan your lines per hour are divided by the hours in Webclock, what about the time you spend if you have to look something up, or try to find a word, or whatever, bathroom break. Would it be best to clock out in Webclock, do the search or whatever it is, and then clock back in once you have completed whatever it is you are doing? I know for me, sometimes I get caught up in "looking" for som ...

I am wondering about the webclock I heard Nuance uses. Are they crazy strict about sticking to your shift and clocking out for everything? I like the flexibility Transcend offers with regard to family stuff. If I have to go pick up my kid or go to the school or doctor, they are cool with it and let me flex. We can also flex when work is low. Is that going to go away? Wondering if I should even stick out the next couple of weeks or say screw it and enjoy the re ...

Those who are still using Timesaver to log their time are supposed to be switching to webclock right? Does anyone know when that starts? I haven't heard anything about it recently. ...

I'm just getting started on Webclock and I have been through the manual and don't know if I missed it or it wasn't there. I took some PTO time during Christmas, which was approved in Webclock, but I don't know how to enter my PTO hours for those days. Thanks so much for any help and have a great day! ...

I am new to Webclock and we were told to wait to approve our timesheet until the lines had been imported, but were also told we had to approve them by tomorrow. None of my lines have imported and I was just curious if they usually don't show up until the last day or 2? Thanks! ...

Okay, just wondering if anyone else has noticed the times don't add up on Webclock. For example, I punched in today at 05:03 and punched out at 05:16 due to lack of work. How does it figure I worked 22 minutes???? From 05:03 to 05:16 = 13 mins doesn't it. ...

I do not understand the punches. 06:81. 81 what? I missed over 4 hours today because granddaughter broke her wrist and was at the ER. I work 8 hours and will have weird times like above. 4 hours and 23 minutes should be 0423 not some weird 04:74. ...

At the bottom of the webclock I have something that says "you have one open time off request." Does anyone know what that means. ...

What I mean is, do you let the clock run for an hour and clock out, or the scheduled 8 hours and enter OOW in the comments section? Haven't done this before. ...

Always have greater than 99.5% on Fiesa QA score but always under 98.8% on Webclock Timesheet. Supervisor said it was just difference in dates for week I asked about, but it has always been thus. Anyone know why? ...

The score for this quarter? Mine is still showing my QA accuracy score exactly as it was prior to 09/30, which made me ineligible for the weekly production incentive bonus for the entire last quarter. So now my "new" score for the quarter that ended 09/30 is 99.28%, which would mean I'm eligible for the weekly incentive bonus for this past week, right? However, my Webclock timesheet shows the 98.64% score from before 09/30 and shows me with an incentive (Better Me Better W ...

I asked my TSM in an email but got no reply. I guess this was covered in the training, but I must have missed the part that explains why my line count in InScribe doesn't match the total under "Converted Line Detail" in WebClock for my weekly total. Anyone out there know? ...

Is it just me or does anybody else think that webclock calculates the time "weird". I really thought I had all my hours in this week and webclock has me down 2 hours, yet I don't remember taking any time off this week. ...

According to a poster below which has apparently already attended one of the payroll meetings (as the poster posted) for nuance they have decided to keep the incentive part of all of our pay going with an exception that now you have to have over the industry standard of 98% to get a production based incentive. In addition (if this poster is accurate) they have again cut the overall pay from 8 and 4 to 3 3/4 AND 7 1/2. This is nothing but a bunch of crapploa...an MT who is now getting ...

Nuance Webclock problems - hate it

make sure you have popups unblocked as it opens in a separate window...nm - nuanceQC

I'm pretty sure I've allowed whatever needs to be allowed. - hate it

It is the pop-up blocker - NMT

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