A community of 30,000 US Transcriptionist serving Medical Transcription Industry

ImedX Transtech merger - Observation

Posted: Mar 05, 2014

I just realized something that hit me in the gut. I so want to believe T in the conference call that nothing is going to change, 2 companies with mutual interest, blah, blah, blah. She sounded so honest and confident in what she was saying. Today I realized the FAQ sheet she provided on IMedX was very misleading. She stated they are headquartered in Atlanta with 2 additional offices in Connecticut and Ohio. She didn't mention (intentionally I can only imagine) they also have major office in India. Why leave this info out? Did she really think we weren't going to check out the iMedx website out in detail? On the iMedx website, they don't even mention offices in Ohio and Connecticut, only Atlanta and India. I'm not saying their aren't offices in Connecticut and Ohio, but obviously the one is India is a big deal since it is the only one listed on their website besides the Atlanta office.

It really makes me wonder what else she is hiding if she tried to hide something that was so obvious. :(

I think plenty was left out - Scared at TT

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I heard from a friend who worked with a company iMedX took over, after a few weeks they fired everyone form the 'old' company. They are saying merger, i am hearing buyout, payroll changing almost immediately and they are NOT staying withTT payroll schedule past a few weeks.

There goes QA bonus - SadTTer

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Things are changing already, no more QA bonus :(

So much... - Really???

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...for no changes. I thought we would see NO changes for the foreseeable future? I guess that means 24 hours. **eyeroll**

QA bonus gone - Freedom to leave lots of blanks

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I have been very meticulous and will listen to blanks several times before I ever leave one, and honestly probably only actually send maybe 2 or 3 reports a week to QA (2 or more blanks). I search for every doctor's name mentioned in the report (unspelled, unfamiliar, slurred) on the internet to get correct spelling, making sure it matches to speciality mentioned, etc. In other words, doing everything I can to ensure a correct, professional document rather than leaving blanks. What a relief! I will be able to move much faster now that I have absolutely no incentive for being meticulous. Anything I'm not sure of ... blanks here I come! QA can handle it!

TT and ImedX - GrannyG

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Oh goodness. If TT sold out we all better get out for real. They are obviously trying to eeek out every penny left in the field of medical transcription by merging with ImedX. The owners of TT were cream of the crop in my opinion even though they are pretty hard nosed. I remember the days when TT would send out Christmas Amex gift certificates to all their MTs. The good old days indeed. It was a great company to work for. People you better ditch the sweats, put gas in the car and go scouting for a job. A job that pays more than minimum wage.

Let's talk about the welcome packet, shall we? - reading between the lines

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Some eye openers I found while reading the "welcome" packet from iMedX today...

"We stand for putting our customers first, treating people with respect, collaborating smoothly with our colleagues and partners, leveraging our diversity, and maintaining a fully inclusive workforce."

1. "putting our customers first"

This is the beat-all tell-all statement about what makes iMedX tick. Their employees will never come first.

2. "leveraging our diversity"

By leveraging, they mean power, force, control. And by diversity, they mean their non-American overseas workforce.

3. "maintaining a fully inclusive workforce"

Some random synonyms of "inclusive" are "wide-ranging" and "broad" -- again, referring to their overseas workforce.

This made me laugh:

"I trust this letter finds you mutually excited..."

Doesn't this sound just like one of those emails from a Nigerian prince asking you to intercept money on their behalf?

Nothing makes me see red more so than an administrative employee of a transcription company who doesn't know grammar from a hole in their butt:

"Jane Doe, along with myself and John Doe will be assisting with this transition."

The missing conjunction word below between "through" and "end" hints that perhaps this wasn't written by someone who speaks English fluently. If that's not the case, then this HR person needs a ghost editor to proof her work before sending it out to the masses:

"Your pay “dates” will remain unchanged through end of April."

Some confusing statements:

"Our goal is to phase in our semi-monthly pay dates over a period of the next several months so as not to create a hardship for employees."

The end of April is less than 2 months - or 4 paychecks - away... certainly a far cry from "several" months.

The truth becomes clear here:

"Your paid time off accruals will begin with this payroll cycle based on your years of service carried over from TransTech."

In my mind, the wording "carried over" proves that this is not a merge but is a buyout, takeover -- whatever word suits you.

And then the blatant lie to close it out:

"At the end of the day, companies are really about people – committed, talented, passionate people who want to be challenged, who want to do something meaningful and lasting, realize their full potential, and make a positive impact on their communities and the world. That’s exactly what iMedX is all about."

Identify verification - Darkhorse

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Not to mention we have to submit two forms of picture ID no later than Friday even though we already did that when he hired on with TT. PLUS reapply for insurance during open enrollment. Sigh. Sending out resumes as we speak.

INSIDE SCOOP - Midnite Rider

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I am currently an employee with TransTech. When I hired on, I was assured, that TransTech cared about their employees. I have been with them less than a year, but I asked before I joined if there was any chance of TransTech selling out, and I was assured "no way!" I was told recently by somebody that is higher up on the totem pole in management that TransTech has been losing accounts left and right to Nuance in the last 6 months and had no choice but to merge in order to stay a viable company, although NOT for 1 minute do I believe this is a merger. Yes, I attended the conference call. I believe this is a "buyout, pure and simple." I also know from a friend who worked for Medware for 12 years and was taken over by iMedX in 2012 that within 3-6 months of iMedx being in control all of my friend's original accounts dried up, my friend was placed on another platform, and within that same time frame my friend was given several new accounts, all horrible accounts.

Agreed - Brooke

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I agree 100% that this is a full-blown acquisition of TransTech by IMedX and NOT just a merger. If they were just merging, why would IMedX be taking over payroll, PTO, insurance benefits, 401k, and asking for 2 forms of ID from all current TransTech employees? The conference call yesterday was a complete lie and I knew it would be before it even started. I've been in this field for too long to believe a single word that was said. They must think we're all incredibly stupid if they expect us to believe all of the crap they were spoon feeding us about nothing changing. I want absolutely nothing to do with IMedX and I certainly will NOT send them my identification. I definitely will be leaving.

inside scoop - fingers

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Yes people, expect change. IMedx took over our company a year ago. Best paying accounts went to their people. Currently, my regular account has been flooded with overhiring and now the work has mysteriously dried up. No incentive bonuses will be coming any longer. Being told to change schedule to be more accommodating but still not nearly enough work. They originated out of India so pretty good idea where the work is going. This was also, a "buyout" but the writing is on the wall and again, will probably be looking for work with a different company. I have been in transcription for a good 20+ years and thinking it is time to retire or find another vocation!

Yes, the ID thing is redundant - I hate my life

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I fail to see why they can't just have the TT HR dept send over all of our hire documents. This is just another indicator that this is a takeover and not a merger.

Priceless observations - Researcher

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You deserve an award for your priceless perception and ability to see what is actual truth from their deceptive language. Good job!

Imedx Transtech merger writing was on the wall - MT

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They have been scheming for months now. Having been through one of these "mergers" previously, it is now so clear.
Why such a hurry to convert payroll to Scriptwire when they are the company who developed the failed MT Monitor that Transtech allegedly stopped using, although when signing in to timesheets it is exactly the same as using MT Monitor. Transtech payroll people will probably disappear rather rapidly.
Why all the stories about slow/no work when in reality it was probably being sent overseas for months. Definitely explains some of the vanishing work from pools right before your eyes. The oncology account Imedx is hiring for is probably the horrendous one that Transtech was always forced to keep posting.
Transtech has operated very consistently with Nuance practices and should further investigation be done, it would not surprise if it could be traced to being a Nuance entity all along and now one in which they feel safe letting their customers know that they send work overseas. Clients looking for a USA only workforce soon will not find that option with any transcription company and they will be forced to partake in the only game in town. Waiting for M*Modal to go next into this Imedx swamp, and other smaller companies, so they will be pretty much the only game in town. SilenType MTs, etc., take heed.

MT, About the oncology account... - Rose

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Can you tell me the problems with that oncology account? How about the platform, ESLs, lousy dictators, no work, low pay, lots of free labor required or all of the above?

I've been considering applying, but only as I'm desperate for work.

Thanks!

Oncology account - Midnite Rider

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I am not so sure it is the same oncology account because I believe iMedX is advertising for a clinic oncology account, and the one with TransTech is an acute care account...at least that is what I remember when I applied a while back...feel free to correct me if I am wrong...at this point have not done much more research to verify this info...feel free to correct me if you know more.

Thanks Midnight Rider. (nm) - Rose

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.

Rose-oncology account - MT

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Rose, if it is the same account it is/was:
On Fluency-strike 1.
Horrible dictators-strike 2.
Primarily, although it is supposed to be oncology, you're doing acute care-strike 3.
Check the archives here from July 2013.

Thanks MT & Midnight. Appreciate the info. (nm) - Rose

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.

TT Oncology account - Been There

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The oncology account had a very efficient platform at one time. Then somehow M*Modal managed to get their foot in the door with their inferior platform, which caused everybody's production to go down. The speech engine could not even spell Texas. And, my goodness,"pelvic exoneration?" Meds misspelled, punctuation absent. A person could have as high as 3 edits per line on that platform. TT was such a good company at one time and most have gotten eaten up by the greedy corporate system. But, they should have been honest with those working for them and not used the MTs in the scheme of things just to cover their own losses.

SO NOW, how large is IMedx? - Midnite Rider

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Supposedly, IMedx is one of the largest medical transcription services in the United States. IMedx is headquartered in Shelton, Connecticut, with offices in Ohio and India, and yet on that same page, IMedx | LinkedIn, says the company size is 501-1000 employees. It is interesting that practically all companies claim to be the third largest medical transcription company. TransTech was somewhere between 400 and 500 employees before the buyout, so now IMedx is around 1400 to 1500 employees, and I say so what! when you compare any of these "wanna be the third largest company" to 12,000 employees each by Nuance and M*Modal!!!

TT Merger - OldMT

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What has D. in mgmt. said about this?

Not a dammm thing - Complacency Kills

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In all honesty, you have to believe that the admin dept at TT is shaking in their boots. If any of them have been through this kind of thing before, then they likely already know what's coming and are scrambling to do something else before the ball drops and they are left without employment. For those admin peeps who think their jobs are safe, well I feel sorry for them.

Merger - OldMT

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Correct me if I'm wrong, but I believe they already have. Didn't we see once before on this board where they came from L&H or somewhere? One has to feel sorry for the IT people at TT, what will happen to them?

I do feel sorry for the IT Dept at TTMS - soon to be ex-TTMS

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I like the people in the IT dept better than anyone else at TTMS. They've always responded to my help emails or phone calls 10 times faster than my own dept head and they are always so pleasant and fun. This "merger" is going to affect everyone at TTMS whether they are willing to believe it or not. We will all be gone before long to make room for the sand people.

Merger - fingers

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Losing our IT people was really hard. They were kept on for about 6 months and then let go but don't expect them to stay with ImedX.

Yes, the IT people were excellent. Now it will be from you know where. BLAH! Nm - Run over

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nm

I feel so bad for them - Worried

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D has been with the company for about 12 years. I'd feel horrible if anything were to happen to her. When I went through this same thing with another company, management/administrative staff were the first to go and then the MTs started dropping like flies. This is just horrible.

Wondering - Mad Marge

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Are you guys talking about TransTech Medical Solutions in Houston, Texas doing this merger?

Yes.....n/m - Sigh

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XX

ImedX Transtech merger - barbiedollxz

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D. has only sent e-mails telling us what are losing as of yet. One person I haven't heard mentioned on here is E. It's not lost on me that we got the e-mail about E. just a week or so ago. Maybe she knew what was coming and decided she wasn't ready to deal with it. This whole situation makes me sick as I have been at TT a while and loved the fact they didn't outsource and loved the admin people there.

I thought of her just this afternoon. It sounded like she (sm) - Ugh

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was sick, but who knows. Maybe you are right. I especially like D and the IT people, especially A. They are GREAT

she is - ttmt

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Recovering from serious illness and has not jumped ship.

Hate this is happening - barbiedollxz

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I kind of thought that, but I threw it out there because it was so close to this merger announced and I know E. was always against anything offshore work. I always loved working with D. and E. before things changed so drastically a few years ago.

Already been through this - cbm30

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I've already been through this mess once in 2012. We transitioned to another large MTSO. They SUCKED! I was ready to quit when the facility I was working with decided they didn't like Nuance's quality and switched to TTM. So in the last 2 years, I've been with my same account (they wanted me to stay with them) and have been in 3 different companies. This is my 4th. I know this is going to be like the other MTSO and when all the "nonchanges" occur, I'm probably going to be quitting. I'll be definitely looking outside the MT business. It's all gone to pot anymore.

Ex-IMEDX - beentheredonethat

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I used to work for Medware, who was taken over by IMedX. Within 1 year, the changes were done. We lost some of the best team leaders, and then they got rid of the manager who was over those team leaders. One day they were there, and the next day they were gone without warning. Went from straight typing to VR, which cut my pay by 1/2. I really feel sorry for anyone who works for TT. All of the good accounts disappeared and the work that was left was garbage. I had to quit because I couldn't afford to work for them any more. I just wish I would have left sooner. They were also told that nothing would change. Edited this to add that most of the MTs were let go too. All they wanted was the accounts so they could send the work to India. The accounts they kept were the ones that even VR couldn't understand.

It's ALREADY BEGINNING - Midnite Rider

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I work 2nd shift for TransTech and for the last 8 weeks there has been little to no work on my primary account, which is a huge account. Also, there has been practically no work as well on by back-up account. Ten minutes ago, I received an email from my supervisor saying there is NO WORK on either of the accounts. Explanation is that it is because of the weather, and as soon as spring arrives, everything will be back to normal! From my experience of 25-years plus, March is usually one of the busiest seasons there is for this industry, and now NO WORK?????

We must be on the same accounts - Worrying

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This is getting really scary. It's never this slow. Blaming the weather is the biggest crock. We all know what's really going on behind the scenes. Time to polish up my resume....

Ditto your thoughts - 2nd shifter (sm) - dust

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I'm on probably on the same accounts as you two, got that same email from D this afternoon, and no work for the last over an hour. Was hoping I was reading too much into it.

Please, let us find other jobs SOON so we can jump ship with life rafts :P
:( :(

why accounts are low? - sadmt

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But hang on a sec. I'd be shocked if TT's accounts were taken over by India this quickly. I'm thinking that many of their clients actually chose TransTech BECAUSE they don't outsource. Of course, I have no idea what would be in one of those contracts but I'm guessing that maybe, in the case of a buyout or some other change of ownership, TransTech would have to notify their clients and maybe even get their okay in order to ship their work overseas?? I'm just saying that if I were the one having TT do my work and they suddenly had a change in ownership with overseas MTs, I'd make sure there was some kind of protection for my patients in my contract.

My guess, and that's all it is, is that if iMedX were to make any kind of changes to accounts, etc., they wouldn't be doing it for at least 2 or 3 months. No, I'm having a hard time believing that the techies in India are THAT good to pull work in just a matter of days.

My experience with a company sending work offshore . . . - Just my 2 cents

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When I worked in the transcription department of our local hospital, I often had to search the archived downloads of transcribed reports sent to us from our transcription company. In those archives, I could see the actual names of the transcriptionists who did the reports, and I became quite familiar with the names of the transcriptionists who usually did our work. One day, I noticed a new name, which was an Indian-sounding name, as one of the transcriptionists. On checking further, I found that a couple weeks earlier, ALL of the reports had gone from having been typed by transcriptionists with American-sounding names to transcriptionists with Indian-sounding names. I reported this to our medical records director, and she was quite surprised. The company had not told her of the change--they just did it. After the fact, they "justified" it by saying that the completed reports were QA'd by US transcriptionists. Nevertheless, our patients' medical files/personal information was available to all the offshore workers to do with as they pleased.

That's the absolute biggest factor... - sending our health info overseas

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These companies are releasing much more than just our health info - our SSNs and anything anyone might need to assume our identities or create havoc. It's just a horrible idea and I can't believe our govt allows it.

Midnite Rider - Facts

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TT does not have exclusive contract with many of these accounts. They are shared with M*Modal, et al. The MTSO with the most push is going to get the work. M*Modal will volley to have their MTs on their lousy platform get the work. Nasty business. Prayers for management and the supervisors. In fact, prayers for everybody.

TO TOP IT OFF! - Midnite Rider

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Now, on second shift, NOT only is there nil to NO WORK, all I am getting are the CRAPPY dictators! Prior to coming to TransTech, I had worked on my primary for 3-1/2 years, and I KNOW from experience that there are tons of good dictators. Where did they all go in a matter of approximately 8 weeks????

ImedX is a monster - MT12345

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Our company was "taken over" by Imedx almost 2 years ago. The work is going to India. We were lied to and told nothing would change. My primary account was transferred into their VR software, then gradually given to their Indian people over a period of about 6 months to a year. Their VR platform is horrible. It does not learn diddly squat. Its only good for repetitive things like op notes but forget other stuff that is not repetitive. We are not told anything about where the work is going. It just dries up and disappears...but we all know where it went...they should be ashamed of themselves. I've been MT for 13 years and never has it been this bad...

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s ...

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