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When your hospital out-sources to Nuance.... - curious hospital worker

Posted: Aug 28, 2014

Has anyone worked as an MT for a hospital that decided to go with Nuance for their transcription, and effectively eliminated their in-house transcriptionists? If you did, and you took a job with Nuance, how did it go? Did you get to stay on your original hospital account? Was it an okay switch? Do you get other awful accounts thrown at you?

Thanks in advance!

Answers to your questions - SM

[ In Reply To ..]
Has anyone worked as an MT for a hospital that decided to go with Nuance for their transcription, and effectively eliminated their in-house transcriptionists? YES. If you did, and you took a job with Nuance, how did it go? TERRIBLY. Did you get to stay on your original hospital account? YES, BUT THEN THE WORK VERY QUICKLY WENT TO INDIA, ONCE WE TRAINED THE SPEECH ENGINE. THEN WE WERE LEFT WITH NO WORK. Was it an okay switch? NO. Do you get other awful accounts thrown at you? YES.

Answers - anon

[ In Reply To ..]
Ditto.

Answers - Disgusted

[ In Reply To ..]
I third that. Run anywhere but here.

Adding to above... - SM

[ In Reply To ..]
When you run out of work, you'll be asked very nicely to change your schedule and to learn new accounts so that you won't run out of work. But you still will run out of work because of mismanagement. Essentially, you'll be asked to be available 24/7/365. Oh, and get ready for a huge pay cut.

Answers to above - Sammie

[ In Reply To ..]
Over 50% cut in pay from hospital to Nuance, always out of work, and yes, after we stayed on our accounts from the hospital and got the voice recognition made, out of work on that account -- I had two very good large accounts, now OOW on those too and there is NO WAY those accounts are out of work....where is it going????? I've changed my schedule several times......still OOW. I give up!

The clinic I worked for outsourced to Nuance. - No one accepted the offer of a job at - sm

[ In Reply To ..]
Nuance because they already knew better than to accept it.

Some retired, some found jobs in other fields, and others took unemployment when the clinic laid them off. I chose unemployment.

Would you say which hospital? I'm curious if my prior place - has crashed and burned yet. nm

[ In Reply To ..]
nm

Your questions - Backwoods Typist

[ In Reply To ..]
In response to your questions:
I also worked (note past tense here) for a hospital chain in VA and they outsourced to N. Those that took a position with Nuance, either by choice or by force, managed to stay on the original account for awhile. After a couple of weeks, we were running OOW, this being an account that kept more than 30 MTs busy. I was put on a secondary account, then onto another primary because I had a hard time with it. I like my primary now, but I regret ever having said I would take another account as primary. I have not been able to make the lines I could with my original account. All in-house MTs were eliminated. Awful accounts doesn't begin to touch it. Some of the dictators you can in no way understand because they are either talking a million miles an hour, scarfing lunch, have the sniffles or decided to dictate in the noisiest room they could find.

If your hospital is about to outsource to N, DO NOT take the job. If you have to take it, be prepared for a huge pay cut. You have to work twice as hard to make less than half of what you did at the hospital and you are the proverbial doormat. Find something else if possible.

Your biggest consideration will be can you live on 1/3 of - what you make now and working

[ In Reply To ..]
twice the time you are now to make that 1/3 (if you are lucky).

I agree, it's a pretty fair assessment of how things will be nm - acuteMLS

[ In Reply To ..]
xx

When your hospital outsources - Jean

[ In Reply To ..]
The MTs who worked at Sonora Regional were offered work with Nuance. Long story short, I've met 2 of the hospital MTs and said they were looking now for other jobs after the Nuance experience.

To newly outsourced to Nuance-save yourself from coming here - Foolfighter

[ In Reply To ..]
Many hospitals that outsource their employees also have the ability to absorb them and move them either laterally or offer re-training. My hospital outsourced to Nuance, 2 came, 3 did not. I regret my move to Nuance. It is managed by alpha-females that have no business in management. You will suffer greatly once you lose your hourly wages and transition to production. RUN, RUN, RUN. I left this company and have never looked back. The out of work will happen, your PTO will never be for vacation but used to make up for lost wages due to not having enough work during your shift. Not having enough work forces you to work off your normal shift to make a paycheck so you never have a consistent schedule. Relay this to all your co-workers and run from this company. You will thank ALL of us that tell you the truth here. Oh, and I am not some bitter old MT that just likes to complain,I am an optimist. I looked at the poor management, poor pay, frequently being out of work, making minimum wage, seeing the truth about never achieving the incentive and quarterly bonuses (recruiting will try to sell you on the incentive and bonus but you will NOT achieve it. They forget to tell you that their QA will stop you at every cost from achieving this, hence Nuance does not have to pay you)and decided I was better than this place and I left. Think long and hard about this decision and good luck to you!

You will make more on unemployment based on - your current employment than

[ In Reply To ..]
you will make here. Do the math :-) The only thing you need to watch out for is if they offer you jobs and you turn it down, you most likely will not qualify for unemployment. They know this too.

I think they can offer all day long but you don't have to accept - Val

[ In Reply To ..]
But check with your unemployment office. In my case, the unemployment office would have no way of knowing whether an offer was made. When MM came in to my hospital, they talked a streak about jobs, but never offered any of us jobs (their visit was an unbelievable waste of time). I already was working for MM part-time and told the other MTs the ugly truth.

When hospital outsourced to Nuance... - Millie

[ In Reply To ..]
No, I stayed for over a year just on the original work, same as I was doing at the hospital, but they made my life hell, so I left without a word.

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