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Nuance 99.5% quality assessment - timmymike

Posted: Dec 11, 2013

Just wondering has anyone been let go from Nuance for not making their 99.5% quality assessment? I can't seem to hit the 99.5% but I am always being asked to work extra, so I don't know how serious not hitting the 99.5% is? Anyone have anything to share on this subject?

haven't made 99.5 in forever - new but old

[ In Reply To ..]
No the most they will do is put you on 100% QA and maybe give you a mentor for a week or so. No big deal. I have been through it twice and I am still here. The strange thing is that I have 2 jobs and with the other company which has by far harder dictators etc and they require only 98% accuracy I consistently maintain over 99% where as with Nuance since they put all this new FIESA out there, I can't make 99% if my life depended on it. Go figure

Oh, of course it's about the QUALITY, not - taking $ off us, yeah right

[ In Reply To ..]
I wonder what the stats are on what percentage of MTs gets any bonus now. This is the third month of the quarter and I have been getting lots of FIESA attention (not the good type). I believe they finally got me to where they want me - no production bonus, no QA bonus. I wonder if they are allowed to call them bonuses if only a very small percentage of MTs get them? I guess so, I guess that's why they did it in the first place, so rather than being a component of your salary, it is something you should aspire to. Then they don't have to do anything to cut your salary, just give you a few bad FIESA errors and bingo.

Sadly for them, those of us who were star performers in the companies we were with before taken over by Nuance see this for what it is.

FIRST of all our pay was cut drastically and supplemented for a while by the old company, who still were probably laughing all the way to the bank.

NEXT, once that little extra was taken away we realized we were truly being paid a lot less as far as base pay.

FINALLY, the sham "bonus" system means they will not be happy until they make you into a minimum wage worker. No matter what they call it, it has nothing to do with quality, it has everything to do with making sure we are all making very close to minimum wage. Nuance is the Wal-Mart/McDonald's of MTSOs.

MM is right there with them - old and burned out

[ In Reply To ..]
maybe worse.

I doubt it... - Depressed

[ In Reply To ..]
If they did, there would be no one left to work for them, lol.

99.5% - timmymike

[ In Reply To ..]
Depressed - you probably have a good point there. I wonder if there is anyone that is happily employed...

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