Customers upset - laughing

about quality of reports, and these reports are are being traced back to ASR reports and it has been reiterated that we must listen to the whole report. Hmmm..... Wonder if the reports are from ILP or US as, based on the sudden drop in work a while back, it looks as though our group's work has been swallowed by the at least 80% to India CB rule. ...

and apparently can compare it to how many reports we send to QA, and if the number is too high, we'll be gettin a talkin to. ...

This new account we have been given (which I heard was sent back from bad ILP work) is absolutely impossible! Yes I am in the south... I will not say even the letter because already i had my posts deleted for putting it (even though others are putting it and not getting deleted). Yes I feel I am being singled out for whupping.!!! Now today I get reports back that have obviously been abandoned because no one else can possibly do this (among many hundreds same n ...

goodness gracious ...

So over this report card. I don't have to pend anything anymore unless of course it needs to be pended, but today due to low work got stuck on new acct which I had never typed and very first report could not understand what he said (only said 5 words); could not locate any prior reports to look at, went in to pend (totally different looking then what I was used to - tried to IM my QC person who didn't respond so sent email and eventually had to download and now I go in and they s ...

...because so many people are not making 99.5% accuracy in their audits. Perhaps it is time to consider that whoever promised the client 99.5% accuracy has something quite strong in their medicine cabinet. For years, the standard has been 98% and that is for a reason. That number is possible with humans. Machines sure can't deliver 99.5%; just ask anyone who has to correct the harebrained interpretations of SR, which never learns, by the way. Do the doctors hav ...

When I send an email that states, "I am OOW on the following accounts: Blah, Blah, Blah and Blah. I will check back later." Why do I get an email back saying, "Did you check Blah account?" Ummmmm, it is in the list I sent you... TSMs are sending out their famous backlogs....THEY should know I am OOW, but I feel almost guilty telling them I am OOW. I have had TSMs tell me that no one else was OOW on such and such a date. Ummmmm, it is likely they are on different accounts. ...

I am very upset, I took the radiology test and they say that I failed it and I don't see how. I have been a radiology transcriptionist for 20 years. There were only two questions on the multiple choice questions that I was uncertain of and the typing was easy. Has anybody else encountered this? ...

I've been working in an office for only about 3 months now after about 12 years in-home transcription. It's a busy office for a doctor who is kind of a "superstar" in his field and I love it. Here's the thing... it's a new practice, the entire staff has been here for less than a year and we don't all have hardly any PTO saved up (less than a year and all...) and the doc is going to be closing up the office for 2 weeks to go on vacation. Several of ...

Yes, I have seen this enough times that it no longer surprises me. There were 18 reports on my primary. I have an hour left of my shift. When I anticipated downloading the next one, all 18 were gone, gone, gone. It is upsetting. I would try adjusting my schedule but it would do no good, there normally is too little work during that time as it is. I already will be taking about 3 hours of PTO for being OOW on Sunday. It would be 4 but I have made up some ...

someone know I had a runny nose than know what my financial status is. ...

I see that there' no feedback on World Client from the meeting leaders regarding yesterday's heated teleconference discussion, just the usual "KEEP SMILING" (we AREN'T) cliche's and even a request for coverage commitments for the New Year's Day period. I guess they're hoping if they don't deal with it, it will pass and we'll all go back to be good, mute boys and girls. NOT. I thought there would at least be a minimal response considerin ...

...when they need a boatload of us "unfavorables" to resign so they can hurry up and give former QC (previously it was the team lead) people our slots. Nuance should realize that, at the very least, some of us have learned to transcribe right through their stupid bogus scripts, some have even had the same script twice, it has happened so frequently, and we have learned how to do screen shots and keep meticulous records and ... warn others about it. So, especially you folks who have been ...

I didn't read all the thread below about the new line count requirements, but did anyone else find that phrase odd? "Delight" our customers?! First off, would our customers know (or care) how many lines any particular transcriptionists churn out? Except in the case of a stat report, I don't see how fast we work would be noticed. But "delight"? As a consumer (of any goods/services), I don't know that's a word I'd use. Am I delighted with my ...

Customers upset - laughing

I wish I got that email. I don't have any work to be out of TAT - NM

How do you know they are really serious this time? - I mean really!!!!!

Yay! I'm GLAD the customers are upset. After - all, THEIR greed factors into our misery equally t

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