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MQ virus - eb

Posted: Feb 03, 2010

Has anyone had to deal with tech for a computer virus? My MQ computer (not this one) has a virus, it says a worm and also security 2010 virus. I did not work today nor tomorrow, so I am not going to deal with it until it is my work day, not on my days off. So the computer is shut off until then. However, I was wondering how long does it take to fix? I had a nasty virus about a year ago on my personal computer and had to have it completely erased and new windows loaded as Symantec could not get rid of the virus. Im hoping I wont have to go through something like that again.

I got one - sm

[ In Reply To ..]
luckily got a great tech on the phone who helped me fix it within 45 minutes. It was really bad...the whole screen was black, and we had to go into DOS. Remember that?

We used www.download.com and clicked on malwarebytes and ran that program which is great by the way. We also ran the free version of superantispyware.com No problems since. Good luck.

virus - Alice

[ In Reply To ..]
I had a virus and MQ tec fixed it within the hour--very courteous person. MQ tec support really is the best.

I got one too - Vikefan

[ In Reply To ..]
The one I got really affected DQM. When I'd pull it up, the menu options on the left like statistics, etc. just flashed nonstop. I called the first tech who was very nice and helpful. It happened later in the day and I called again. They hadn't heard about this yet. They went into my Internet options, deleted all the cookies and files (including offline files). It has happened once or twice since and I just fix it now on my own (I learned that trick from when I did billing in CT and had to call support and was put on hold for 45 min - I documented the problem *and* the solution so when it came up again, I knew what to do without wasting 45 min. of my time). The second tech guy, also very very nice, told me there's something wrong with my Internet Explorer so I'll have my computer genius hubby (this is my computer) work on it on his next day off. All I care is that I can function, typing reports and seeing my stats. They also downloaded that new anti-virus program.

MQ support - Vikingfan

[ In Reply To ..]
I am also impressed with our support. They are truly top notch and not once has any of them failed to figure out the problem. They've all been very nice and helpful and I don't think I've ever waited for more than 90 seconds for someone to pick up.

Bravo to MQ's tech support!

2nd virus from MQ - Vikefan

[ In Reply To ..]
I am infuriated. I wonder how their clients would feel if they knew MQ's system has been hacked and/or infected with a virus that some of us are now getting (no, I'm not a narc). This is MY computer and I resent getting all this crap.

I told you guys about the first one.

I just got the BSOD (blue screen of death) one. I went to lunch, clocked in, logged into DQS and went to fridge to get a drink, came back and saw the blue screen with typing. I yanked the plug to my computer without reading it because it stated it was shutting down my hard disk or something like that. I'm back up but this is ridiculous.

Now, I'm having to run the Malwarebytes again which is slowing everything down. I swear, they do these things on purpose. Like every time you get really comfortable with your accounts, your line count goes way up and the next thing you know, you're on new accounts.

I'd open my window and just start screaming but we have 2 new neighbors close by and what would they think? Oooooohhhhhhhh. One more virus problem and I'll be chewing out someone (nobody in support - it's not their fault).

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